Motorola ARRIS SBG6782-AC, User Manual

Page 1: ...User Guide Motorola SURFboard eXtreme SBG6782 AC Wireless Cable Modem Router with MoCA Networking ...

Page 2: ...erprises Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclaims proprietary interest in the marks and names of others MOTOROLA SURFboard and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings LLC and are used by ARRIS under license All other product ...

Page 3: ...rce indicated on the device s marking label If you are not sure of the type of power supplied to your home consult your dealer or local power company Do not overload outlets or extension cords as this can result in a risk of fire or electric shock Overloaded electrical outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a ...

Page 4: ...C Rules These limits are designed to provide reasonable protection against harmful interference in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular instal...

Page 5: ...a Son utilisation est assujettie aux deux conditions suivantes Cet appareil ne doit pas causer d interférences et Cet appareil doit accepter toute interférence reçue y compris les interférences causant un fonctionnement non désiré CAN ICES 3 B NMB 3 B Au Canada les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de fréquence 5600 5650 MHz AVERTISSEMENT afin de réduir...

Page 6: ...interference caused by such unauthorized modification substitution or attachment is the responsibility of the user The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines Note The use of the 5150 5250 MHz frequency band is restricted to Indoor Use Only SECURITY WAR...

Page 7: ...figure Your IP Address 8 Verify Renew Your IP Address 11 Setting Up a Wireless Network Connection 12 Launch the Quick Start Wizard to Set Up Your Wireless Network 12 Manually Set Up a Wireless Network on Your Computer 13 Connect Your WPS Enabled Devices 14 Test Your Wireless Network Connection 14 Managing Your Gateway and Connected Networks 15 Start the Gateway Web Manager 15 Gateway Web Manager M...

Page 8: ...cal Log 43 Remote Log 44 Warranty Information 46 Tables Table 1 SBG6782 AC Package Contents 1 Table 2 SBG6782 AC Front Panel LED Icons 3 Table 3 SBG6782 AC Rear Panel Ports Connectors 5 Table 4 SBG6782 AC Web Manager Main Menu Options 16 Table 5 Troubleshooting Solutions 32 Table 6 Front Panel LED Icons and Error Conditions 33 Table 7 Basic Setup Screen Field Descriptions 35 Table 8 Basic DHCP Scr...

Page 9: ...ure 12 SBG6782 AC Backup and Restore Screen 20 Figure 13 Restore Factory Defaults 22 Figure 14 MoCA Configuration and Status Screen 23 Figure 15 Change Username 26 Figure 16 Change User Password 26 Figure 17 Firewall Protection Level Screen 27 Figure 18 Parental Control Change Time Zone Screen 28 Figure 19 Firewall Parental Control Screen 28 Figure 20 Advanced Port Triggers Screen 29 Figure 21 Adv...

Page 10: ... Wi Fi Pairing option for quick and easy connections for your wireless devices This guide provides instructions for installing and configuring the SBG6782 AC gateway setting up a secure wireless network connection and managing your gateway and network configurations In the Box Before installing your new wireless cable modem gateway check that the following items are included in the box If any item...

Page 11: ...rnet access account Web browser access such as Microsoft Internet Explorer Firefox Google Chrome or Safari Compatible operating systems ο Windows 8 ο Windows 7 Service Pack 1 SP1 ο Windows Vista SP2 ο Windows XP SP3 ο Mac 10 4 or higher ο UNIX ο Linux Contact Information For technical support and additional ARRIS Motorola product information please visit the ARRIS Support website at www motorola c...

Page 12: ...LED on button See Wi Fi Protected Setup WPS for more information Not applicable icon does not flash Green Power is properly connected Scanning for a downstream receive channel connection Green Non bonded downstream channel is connected Blue High speed Internet connection with bonded downstream channels Scanning for an upstream send channel connection Green Non bonded upstream channel is connected ...

Page 13: ...Hz wireless connection is made between the SBG6782 AC and another Wi Fi enabled device on your network for example printer tablet or laptop Amber Flashes during the wireless pairing process and lights SOLID green after five seconds or less Green Indicates MoCA activity in progress Green A MoCA enabled device is connected and running Blue Indicates DOCSIS 3 0 operation high speed Internet access wh...

Page 14: ...hernet ports for RJ 45 cable connections Green LED is ON Indicates a data transfer rate of one gigabit per second Amber LED is ON Indicates a data transfer rate of less than one gigabit per second 3 Coaxial Cable connector 4 100 240VAC Power connector Gateway Label The SBG6782 AC gateway product label is located on the bottom of the gateway It contains specific gateway ID information that you may ...

Page 15: ...k you will need a high speed Internet connection provided by an Internet service provider Choose a central location in your home where your computer and gateway are preferably near existing cable and electrical wall outlets Note The following steps you through the wired Ethernet connection process so that you can quickly confirm that the gateway was properly connected and you can access the Intern...

Page 16: ...646 for assistance 3 Contact your service provider to activate provision your gateway Note Your service provider may allow for automatic activation which will automatically launch a special website when you open a web browser 4 Once your gateway is provisioned open a web browser on your computer such as Internet Explorer Firefox Google Chrome or Safari 5 Type a valid URL for example www motorola c...

Page 17: ...figuring computer network options are not provided in this document The same general steps provided below apply to the following Microsoft Windows operating systems Windows 8 Windows 7 Windows Vista Windows XP Note For Mac UNIX and Linux computers please follow the instructions provided in the applicable user documentation Your service provider may provide additional instructions to help you set u...

Page 18: ... Guide 9 365 095 23865 x 1 3 Click Change adapter settings from the Control Panel Home pane to open the Network Connections window 4 Click Local Area Connection to open the Local Area Connection Status window 5 Click Properties to open the Local Area Connection Properties window ...

Page 19: ...Protocol Version 4 TCP IPv4 and then click Properties to open the TCP IPv4 Properties window 7 Select Obtain an IP address automatically and Obtain DNS server address automatically 8 Click OK to save the TCP IP settings and close the Internet Protocol Properties window 9 Step through to close the remaining windows and exit ...

Page 20: ...tart button and Run command from the Taskbar on your desktop 2 Type cmd and click OK to open a command prompt window 3 Type ipconfig and press Enter to display the IP configuration 4 To renew the IP address type ipconfig renew and press Enter A new IP address for your computer or other Ethernet enabled device will display 5 Type exit and then press Enter to return to Windows ...

Page 21: ...n check that the wireless network connection was set up properly See Test Your Wireless Network Connection for more information Launch the Quick Start Wizard to Set Up Your Wireless Network The SBG6782 AC Quick Start Wizard is a six step application to help you quickly configure your basic wireless network settings Depending on your home network setup you can further customize your wireless home n...

Page 22: ...figurations are created for your wireless network Click Next The Wi Fi security type is created The WPA2 PSK security code is the strongest security default 10 Click Next to start the Wi Fi Security mode WPA2 PSK the default security code is automatically set and the network settings are displayed 11 Click Apply to accept or Previous to change the configuration Manually Set Up a Wireless Network o...

Page 23: ...label and then click OK to complete the wireless network connection A Connected status message showing the wireless network connection should display 8 Close the Wireless Network Connection window Connect Your WPS Enabled Devices Note Use the WPS Pairing button option to connect your wireless devices Your computer hardware must support WPS and also have WPA security compatibility 1 Power ON the ga...

Page 24: ... recommend that you change the user name and password after logging on See Change the Default User Name and Password for more information 1 Open any web browser on the computer connected to the SBG6782 AC 2 In the Address bar type http 192 168 0 1 for the SBG6782 AC Web Manager IP address and then press Enter The gateway Login screen displays 3 Type the default username and password Both entries a...

Page 25: ...k Figure 7 SBG6782 AC Web Manager Main Menu Links Table 4 SBG6782 AC Web Manager Main Menu Options MENU OPTION FUNCTION Home Displays the Quick Start Wizard main screen Status Provides information about the gateway hardware and software MAC address gateway IP address serial number and related information Additional screens provide diagnostic tools and also allow you to change your gateway user nam...

Page 26: ... gateway firewall Help Provides general information to help you set up your network Logout Closes the SBG6782 AC Web Manager Get Help You can choose any of the following three options to obtain help information for any SBG6782 AC Web Manager function General help information is available when you click Help Overview on the SBG6782 AC Main Menu Figure 8 Help Overview Screen ...

Page 27: ...y configuration settings with applicable links for easy access when you click Help About on the SBG6782 AC Main Menu The link takes you to the related configuration screen Figure 9 Help About Screen More specific help information is available throughout the web manager for certain features when you click Help located to the right of the applicable field ...

Page 28: ...n on the screen Figure 10 SBG6782 AC Status Product Information Screen View the Gateway Status The Status Connection screen displays information about the RF upstream and downstream channels including downstream channel frequency upstream channel ID and upstream and downstream signal power and modulation This screen also displays IP lease information including the current IP address of the cable m...

Page 29: ...a backup copy of the current gateway configuration settings to your local computer You can use the backup file to restore your custom gateway settings in the event that you made changes that you no longer want To create a back up copy of your gateway settings 1 Click Basic on the SBG6782 AC Main Menu 2 Click Backup and Restore from the Basic submenu options Figure 12 SBG6782 AC Backup and Restore ...

Page 30: ...ing the default username admin and password motorola 1 Click Basic on the SBG6782 AC Main Menu 2 Click Backup and Restore from the Basic submenu options 3 Click Choose File to search for a previously saved gateway configuration file 4 Click Restore The gateway will automatically reboot Reset to Factory Defaults At any time you can reset the SBG6782 AC gateway configuration and your user name and p...

Page 31: ...efault username and password and restore the original gateway configuration 5 Click Logout above the SBG6782 AC Main Menu bar in the upper right corner of the screen 6 Log back in using the default username and password Username admin Password motorola Exit the SBG6782 AC Web Manager To log out and close the SBG6782 AC Web Manager Click Logout located in the upper right corner of the screen above ...

Page 32: ...ces on the MoCA network If you disable the SBG6782 AC as the MoCA Network Controller then you are allowing another device to become the MoCA Network Controller Set Up Your MoCA Network 1 From any screen click the Basic MoCA menu link or click the Basic menu button and then select MoCA Figure 14 MoCA Configuration and Status Screen 2 Select Enabled to set the SBG6782 AC as the MoCA Network Controll...

Page 33: ...Configuring Your MoCA Network SBG6782 AC Wireless Cable Modem Router User Guide 24 365 095 23865 x 1 7 Click Apply ...

Page 34: ... SBG6782 AC and other wireless devices as well Default passwords are commonly used and shared on the Internet To ensure that your wireless home network is secure it is recommended that you follow these best practices for user passwords Always create a secure password or pass phrase that is not easily guessed Use phrases instead of names so that it may be easier for you to remember Use a combinatio...

Page 35: ...sername is admin Current Password is Motorola ο Make sure No is selected under Restore Factory Defaults Figure 15 Change Username 8 Click Apply to update your user name 9 Click Change Username drop down arrow to display Change Password 10 Complete each field entry but note the following ο Username is the Current Username ο All fields are case sensitive ο Make sure No is selected for Restore Factor...

Page 36: ...rewall Protection Setting drop down button to select the firewall protection level Possible values Low Medium High or Off Note Selecting Off will disable firewall protection on your home network Your computer s and other Ethernet enabled devices on your network will be at risk for possible attacks from viruses and hackers 3 Select each Web filter that you want to set for the firewall and then clic...

Page 37: ... Parental Controls 1 From any screen click the Firewall Parental Control menu link or click the Firewall menu button on the SBG6782 AC Main Menu and then select Parental Control 2 Click Current Time Zone drop down button to select your time zone Figure 18 Parental Control Change Time Zone Screen 3 Select Yes or No to automatically adjust the time for Daylight Saving Time 4 Click Create to continue...

Page 38: ... Port Triggers to configure dynamic triggers to specific devices on the LAN This allows special applications that require specific port numbers with bi directional traffic to function properly Applications such as video conferencing voice gaming and some messaging program features may require these special settings To configure Port Triggers 1 From any screen click the Advanced Port Triggers menu ...

Page 39: ...etups If you set up a computer as a DMZ Host set this back to zero when you are finished with the needed application since this computer will be effectively exposed to the public Internet though still protected from Denial of Service DoS attacks via the Firewall To create the DMZ Host 1 Click Advanced on the SBG6782 AC Main Menu 2 Click DMZ Host from the Advanced submenu options Figure 21 Advanced...

Page 40: ...r must be on the same network as the Private LAN behind the Configuration Manager typically 192 168 0 x To store remote Firewall logs 1 From any screen click the Firewall Remote Log menu link or click the Firewall menu button on the SBG6782 AC Main Menu and then select Remote Log Figure 22 Firewall Remote Log Screen 2 Select all desired event types that you want to monitor This will activate the S...

Page 41: ...ct and find another electrical wall outlet Cannot Send or Receive Data Check each end of the coaxial cable connection on the gateway and cable outlet Hand tighten if necessary Check the Ethernet cable to make sure it is properly connected to the gateway and computer On the front panel check the status of the LED icons and refer to Front Panel LED Icons and Error Conditions to identify the problem ...

Page 42: ...s and Error Conditions The SBG6782 AC front panel LED icons provide status information for the following error conditions Table 6 Front Panel LED Icons and Error Conditions LED ICON STATUS IF DURING STARTUP IF DURING NORMAL OPERATION OFF Modem is not properly plugged into the electrical outlet Modem is unplugged FLASHING Downstream receive channel cannot be acquired Downstream channel is lost FLAS...

Page 43: ...reens The SBG6782 AC Basic screens allow you to view monitor and configure configuration data including network configuration LAN and WAN connection types DHCP and DDNS Setup You can use the SBG6782 AC Basic Setup screen to view and configure the basic features of your SBG6782 AC gateway related to your service provider connection Figure 23 Basic Setup Screen A ...

Page 44: ...ddress of the SBG6782 AC access point WAN IP Address The public WAN IP address of your SBG6782 AC which is either dynamically or statically assigned MAC Address Media Access Control address a set of 12 hexadecimal digits assigned during manufacturing that uniquely identifies the hardware address of the SBG6782 AC access point Duration Describes how long before your Internet connection expires The ...

Page 45: ...ic DHCP Screen Table 8 Basic DHCP Screen Field Descriptions FIELD DESCRIPTION Enable DHCP Server Checkmark Enabled to enable the SBG6782 AC DHCP Server Uncheck Enabled to disable the SBG6782 AC DHCP Server Starting Local Address Enter the starting IP address to be assigned by the SBG6782 AC DHCP server to clients in dotted decimal format Default is 192 168 0 2 Max Number of Network Devices Sets th...

Page 46: ... servers on the Internet to access your computer for processing your requests when you are visiting various Internet sites Figure 25 Basic DDNS Screen Table 9 Basic DDNS Screen Field Descriptions FIELD DESCRIPTION DDNS Service Select Disabled or select wwwDynDNS org to enable the DDNS service Username Enter your DDNS user name Password Enter your DDNS Password Host Name Enter your DDNS Host Name I...

Page 47: ...ngs locally on your computer or restore previously saved gateway configurations Figure 26 Basic Backup Restore Screen Table 10 Basic Backup Restore Field Descriptions FIELD DESCRIPTION Restore Restores a previously saved gateway configuration Backup Creates a back up copy of the current gateway configuration MoCA The MoCA Configuration and Status screen allows you to configure your MoCA home netwo...

Page 48: ... Frequency Frequency range for the MoCA data transmission rate Normal range is from 1150 MHz to 1500 MHz Max Beacon Power Level Maximum number of beacon signals allowed for data transmission Default is 10 Transmit Power Level Power level for data transmission Default is 10 Privacy Turns ON or OFF data encryption Create a 12 to 17 numeric digit password to allow the MoCA controller to encrypt data ...

Page 49: ...tications ο Rejected internal and external connection requests ο Session creation and termination ο Outside attacks intrusion detection Protection Level The Firewall Protection Level screen has various settings related to blocking or exclusively allowing different types of data through the SBG6782 AC from the WAN to the LAN There are three security firewall protection levels which correspond to ho...

Page 50: ...the level of firewall protection that you want for your gateway Select Off to disable firewall protection Note If you choose to disable firewall protection your computer s and other Ethernet enabled devices on your home network will be at risk for possible attacks from viruses and hackers Firewall Settings Checkmark to enable each filter that you want to set for the firewall Click Apply when done ...

Page 51: ...ings Enable or disable Internet session duration timers to limit the amount of time for Internet access Note When creating access filters remember to assign the Start and End ports Otherwise the filters without assigned ports will apply to all ports The same applies to MAC addresses Figure 29 Firewall Parental Control Screen Table 13 Firewall Parental Control Field Descriptions FIELD DESCRIPTION D...

Page 52: ... and end time of day that the selected user can access the Internet Allow Block Set to allow or block Internet access for the time defined above Enabled Turn ON or OFF this Parental Control restriction Local Log You can send your firewall event log notifications in either of the following two formats Individual e mail alerts sent out automatically each time the firewall is under attack Local log s...

Page 53: ...onfiguration items to send to the SysLog server so that only the items of interest will be monitored There are four types of Firewall reports that you can monitor and log Permitted Connections Select to notify the server to send you email logs identifying who is connecting to your network Blocked Connections Select to notify the server to send you email logs identifying who was blocked from connec...

Page 54: ...on of who is connecting to your network Blocked Connections Select if you want email notification of who is blocked from connecting to your network Known Internet Attacks Select if you want email notification of known Internet attacks against your network Product Configuration Events Select if you want email notification of the basic product configuration events to SysLog server at 192 168 0 x Ent...

Page 55: ... Service Provider Arrangements If you did not purchase this Product directly from Motorola or from a Motorola authorized retail reseller Motorola does not warrant this Product to you the end user A limited warranty for this Product including Software may have been provided to your cable operator or Internet Service Provider Service Provider from whom you obtained the Product Please contact your Se...

Page 56: ...n contract or tort IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS OR FROM ANY BREACH OF WARRANTY EVEN...

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