Motorola Bolt Smart Safe, User Manual

Page 1: ...t Safe Motorola Flex Smart Safe Motorola XL Smart Safe smartsafe com support ITSmart Security LLC West Harrison NY 10604 United States of America http smartsafe com info smartsafe com 1 800 485 8904 Smart Safe User Manual ITSmart Security LLC ...

Page 2: ...cation to prevent unauthorized access to the safe To ensure you can always access the contents of the safe keep your backup keys in the same home or building where the safe is located Separate the backup keys if traveling with the safe to prevent possibly misplacing both keys simultaneously Preferably keep one key at home and one key with you if needed for emergency access Power Your safe is desig...

Page 3: ... 8 Model Motorola XL Smart Safe 9 Installation 10 Model Motorola Bolt Smart Safe 10 Model Motorola Flex Smart Safe 10 Model Motorola XL Smart Safe 11 Set Up 12 Model Motorola Bolt Smart Safe 12 Model Motorola Flex Smart Safe 13 Model Motorola XL Smart Safe 15 Using Your Smart Safe 19 Firmware Updates 21 Connected Mode Smartphone Access 22 Troubleshooting 25 Access 25 Wi Fi Connection 25 Smartphone...

Page 4: ...ITSmart Security LLC FCC Statement 33 Company Information 34 3 ...

Page 5: ...ree Companion App Water Resistant Keypad Humidity Control Easy Open Door Assist Backup Key Access Tamper Detection via Motion Sensor Box Contents 1x Motorola Bolt Smart Safe PART MBLT 01 1x Battery Cover PART MBLT 02 2x Backup Keys PART MBLT 03 3x Phillips Head Screws PART MBLT 04 3x Wall Anchors PART MBLT 05 3x Screw Hole Covers PART MBLT 06 1x Quick Start Guide PART MBLT 07 1x Registration Card ...

Page 6: ...ifications and Alerts Wi Fi Connected Remote Open and Device Management Free Companion App Water Resistant Keypad Humidity Control Easy Open Door Assist Backup Key Access Tamper Detection via Motion Sensor Box Contents 1x Motorola Flex Smart Safe PART MFLX 01 1x Battery Cover PART MFLX 02 2x Backup Keys PART MFLX 03 2x Wing Pads PART MFLX 04 1x Wing Extender Knob PART MFLX 05 1x Gear Cover PART MF...

Page 7: ...Wi Fi Connected Remote Open and Device Management Free Companion App Water Resistant Keypad Humidity Control Easy Open Door Assist Backup Key Access Tamper Detection via Motion Sensor Fingerprint Scanner Access Sturdy Metal Interior Interior LED Lights Interior USB Charging Port Box Contents 1x Motorola XL Smart Safe MXLA 01 1x Instructions Packet MXLA 02 2x Backup Keys MXLA 03 1x Registration Car...

Page 8: ...tphone Wi Fi Requirements Your new safe requires a 2 4GH Wi Fi network connection for smartphone usage Dual band routers with a 5GHz band may cause interference If you are having trouble connecting your safe confirm that you are attempting to connect to a 2 4GH connection and turn off the 5GHz band Alternatively use separated networks with dedicated SSIDs to connect the safe Proper Usage Your safe...

Page 9: ...ice Off IMPORTANT To arm the Bolt Smart Safe with Tamper Detection please follow the instructions below to toggle the feature between On and Off Power Requirements Your safe requires 4 x AA batteries not included Model Motorola Flex Smart Safe Default Settings Your safe comes with several default settings you should be aware of before beginning set up During set up you will change the default user...

Page 10: ...etection as soon as you complete the initial set up Smart Safe Feature Feature Description Setting User Access Code Opens the main compartment door 1 2 3 4 ENT Tamper Detection Detects motion shock vibration and three axis tilting of the device Off IMPORTANT To arm the XL Smart Safe with Tamper Detection please follow the instructions below to toggle the feature between On and Off Power Requiremen...

Page 11: ...d level A powered hand drill with a 1 4 or 3 32 drill bit may also be appropriate Installation We recommend utilizing the included wall mounting parts template and instructions to install your Bolt Smart Safe directly to a wall securely Note that the Mounting Instructions and Wall Anchor Instructions are included as a single document in the Bolt Smart Safe packaging 1 Read the included instruction...

Page 12: ...upport the weight of the safe Required Tools The XL Smart Safe provides two installation methods Mounting the safe directly to the wall requires the use of a Phillips screwdriver or drill bit Bolting the XL Smart Safe to a shelf or flat surface requires the use of a wrench Installation We recommend selecting an installation location that allows you to plug your XL Smart Safe into an outlet as your...

Page 13: ...to the battery compartment located on the inside left of the main compartment by first opening and removing the battery cover According to Diagram A ensuring correct polarity displayed on the battery cover insert the batteries then replace and securely close the battery cover a Do NOT use or place rechargeable batteries in the Bolt Smart Safe battery compartment b Do NOT mix old and new batteries ...

Page 14: ...rola Smart Safe app on the App Store for iPhone or Google Play from your Android device to use Connected Mode After installing the Motorola Smart Safe app follow the on screen app instructions to set up your Bolt Smart Safe When using the Motorola Smart Safe app to set up your Bolt Smart Safe you will automatically register the product and activate the warranty Turn on Tamper Detection Mode With t...

Page 15: ...zinc batteries 4 Once the battery compartment cover has been closed the Battery LED on the front of the safe will be solid green you may also hear the internal lock turning if batteries were installed correctly Set User Access Code The process for setting the initial access code and updating the access code is the same Simply repeat steps 1 through 3 if you need to update the access code in the fu...

Page 16: ...mper Detection Mode will toggle between Off factory default and On with each use of this sequence This action is available to the owner User 1 only Register Your Safe Registering your safe serves as proof of ownership and ensures access to Smart Safe support services Your safe came with a Registration Card containing your security registration code You are responsible for keeping this information ...

Page 17: ... the access code is the same Simply repeat steps 1 through 4 if you need to update the access code in the future The instructions can be found in the Quick Start Guide Your XL Smart Safe features multi user access 1 If setting your safe up for the first time use the default access code or backup key to open your safe If changing the access code enter the current user access code on the keypad to u...

Page 18: ...tus LED will flash green three times Otherwise the LED will flash red three times and you must close the main door and then repeat steps 1 through 4 Turn on Connected Mode Your XL Smart Safe is internet enabled with support for smartphone notifications We recommend enabling Connected Mode to get full use of your safe You can always change back and forth at any time If internet connectivity is lost...

Page 19: ... ownership and ensures access to Smart Safe support services Your safe came with a Registration Card containing your security registration code You are responsible for keeping this information safe Download the Motorola Smart Safe app or register online at smartsafe com support 18 ...

Page 20: ...ccess your safe remotely use the Motorola Smart Safe app Locking your safe To ensure your safe security make sure to close your safe door once finished removing or placing your items The safe will automatically lock when the door is closed All Smart Safe models will beep if left open for 3 minutes An alarm will sound if the door is left open for 6 minutes Close the safe door to turn off the alarm ...

Page 21: ...e features a USB charging port allowing you to charge your phone and other battery powered devices The charging port provides up to 2 0 A of power when the XL Smart Safe is powered via the wall power adapter The port is disabled when operating under battery power 20 ...

Page 22: ...l automatically attempt to download the firmware s remaining portion once online You can manually trigger this by pressing any key on the keypad while the door is closed The Wi Fi icon will change from yellow to blue Model Motorola Flex Smart Safe When your Smart Safe is actively updating the firmware the Wi Fi LED will be solid blue and the status icon will be flashing yellow green Firmware updat...

Page 23: ...beep if keypad sound is enabled and the status light will turn green The Wi Fi LED will blink before turning solid blue If your safe disconnects during this process it will automatically attempt to download the firmware s remaining portion once online You can manually trigger this by pressing any key on the keypad while the door is closed The Wi Fi icon will change from yellow to blue 22 ...

Page 24: ...l time alerts notifications and reminders Manage your Smart Safe from the convenience of your smartphone Track and monitor medication usage and adherence Keep an eye on your Smart Safe s battery life and be notified when it is time to replace them Share access to your personal Smart Safe and send alerts to others you authorize Download new features firmware updates Quickly access customer support ...

Page 25: ...ne app alerts reminders reporting and remote operation Connected Mode is the recommended mode of operation If internet connectivity is lost or out of range the safe will securely default to Offline Mode Offline Mode This mode is NOT internet connected and uses the safe s basic onboard visual and audio alarms and indicators Smartphone Requirements Visit the App Store or Google Play store for the mo...

Page 26: ...eminders Device Reminders Reminder Alerts Wi Fi Connection Events Wi Fi Sleep Events Unlock Requests Settings Change Requests Firmware Updates Firmware Requests Firmware Update Responses Firmware Downloads Unlock Responses Settings Change Responses 25 ...

Page 27: ...registration number and serial number to customer support at 1 800 485 8904 or email support smartsafe com Once ownership has been verified you may either Ask for a new code to be programmed over the phone have a new code sent via text to the mobile number on file or sent via email to the owner s email address on file or If the safe is connected to the internet it has a solid blue Wi Fi LED on the...

Page 28: ...i settings only Keeps the latest firmware version installed Open the Smart Safe door remove the battery cover for 5 seconds press and hold down the CLR key on the keypad reinstall close the battery cover while continuing to hold the CLR key Once the battery cover is firmly closed and you hear the lock motor churn release the CLR key and you will hear the motor churn again and the LEDs will begin t...

Page 29: ... opens The battery compartment is located on the inside left sidewall Push the lip of the battery compartment cover towards the unit s back to open the compartment cover Once open insert four 4 new Alkaline AA batteries into the battery compartment ensuring correct polarity as shown in the Quick Start Guide or on the inside of the battery compartment door Carefully align and securely close the bat...

Page 30: ...pport services to obtain help with my Motorola Smart Safe Telephone 800 485 8904 available 7 days a week between 8 00am and 11 00pm ET Email support smartsafe com What is the expected response time to get a reply Customer service response times are generally 24 hours or less 29 ...

Page 31: ...l activate when the device is first registered Owners are encouraged to use the Motorola Smart Safe app to set up their Smart Safe as this process will automatically register the unit and activate the warranty See page 30 for the full Smart Safe warranty details 30 ...

Page 32: ...ranty does not cover any damage deterioration or malfunction resulting from ordinary wear tear and use or any alteration modification improper or unreasonable use or maintenance misuse abuse accident neglect exposure to excess moisture heat fire improper packing and shipping such claims must be presented to the carrier lightning power surges or other acts of nature This limited warranty does not c...

Page 33: ...This Limited Warranty To obtain a remedy under this limited warranty you must contact ITSmart through a method listed on the website at smartsafe com support In order to pursue any remedy under this limited warranty you must possess an original dated receipt as proof of purchase from ITSmart or an authorized ITSmart reseller If this product is returned under this limited warranty a return authoriz...

Page 34: ...Smart reseller and iv the product shell or casing was opened by anyone other than ITSmart or an authorized ITSmart repair professional If you are unsure whether a reseller is an authorized ITSmart reseller visit our web site at smartsafe com support or email us at info smartsafe com Your rights under this limited warranty are not diminished if you do not complete and return the product registratio...

Page 35: ... cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or re...

Page 36: ...ITSmart Security LLC Company Information ITSmart Security LLC West Harrison NY 10604 United States of America http smartsafe com info smartsafe com 1 800 485 8904 35 ...