General information
35
Exclusions
Normal Wear and Tear.
Periodic maintenance, repair and
replacement of parts due to normal wear and tear are
excluded from coverage.
Batteries.
Only batteries whose fully charged capacity falls
below 80% of their rated capacity and batteries that leak are
covered by this limited warranty.
Abuse & Misuse.
Defects or damage that result from: (a)
improper operation, storage, misuse or abuse, accident or
neglect, such as physical damage (cracks, scratches, etc.)
to the surface of the product resulting from misuse; (b)
contact with liquid, water, rain, extreme humidity or heavy
perspiration, sand, dirt or the like, extreme heat, or food; (c)
use of the Products or Accessories for commercial purposes
or subjecting the Product or Accessory to abnormal usage or
conditions; or (d) other acts which are not the fault of
Motorola or SUNCORP, are excluded from coverage.
Use of Non-Motorola branded Products and
Accessories.
Defects or damage that result from the use of
Non-Motorola branded or certified Products or Accessories
or other peripheral equipment are excluded from coverage.
Unauthorized Service or Modification.
Defects or
damages resulting from service, testing, adjustment,
installation, maintenance, alteration, or modification in any
way by someone other than Motorola, SUNCORP or its
authorized service centers, are excluded from coverage.
Altered Products.
Products or Accessories with (a) serial
numbers or date tags that have been removed, altered or
obliterated; (b) broken seals or that show evidence of
tampering; (c) mismatched board serial numbers; or (d)
nonconforming or non-Motorola branded housings, or parts,
are excluded from coverage.
Communication Services.
Defects, damages, or the failure
of Products or Accessories due to any communication
service or signal you may subscribe to or use with the
Products or Accessories is excluded from coverage.
How to Obtain Warranty Service or Other
Information?
To obtain service or information, please call:
+852 27955111
.
Email:
forrestal@on-nets.com
You will receive instructions on how to ship the Products or
Accessories at your expense and risk, to a SUNCORP
Authorized Repair Center.
To obtain service, you must include: (a) the Product or
Accessory; (b) the original proof of purchase (receipt) which
includes the date, place and seller of the Product; (c) if a
warranty card was included in your box, a completed
warranty card showing the serial number of the Product; (d)
a written description of the problem; and, most importantly;
(e) your address and telephone number.
Motorola_D5_IFU_EN_HK.book Page 35 Friday, June 29, 2012 9:29 PM
