Motorola DCH6416, User Manual

9 TROUBLESHOOTING 

32

Problem

Possible Solution

audio mode (Dolby Digital, Dolby Pro Logic II

®

, Dolby Pro Logic

®

). 

•

Verify that the receiver is properly configured to work with all 
connected speakers. 

There is no video on 
the TV screen 

•

Verify that the TV is powered on and set to the appropriate input 
source for the DCH receiver. 

•

Verify that the DCH receiver is powered on and tuned to an 
authorized cable channel. 

•

Verify that all video cables between the DCH receiver and the TV 
are firmly connected. 

•

Verify that the coaxial cable feed is firmly connected to the DCH 
receiver and the wall jack. 

•

If the DCH receiver video output is connected to a home theater 
unit, verify that the home theater unit is powered on and set to the 
appropriate input source. 

•

If the DCH receiver video output is connected to a TV through an 
HDMI connection, power off the TV and then power off the DCH 
receiver. Wait one second and then power on the devices. 

Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i) available 
on the DCH receiver. To select a different format:  

1.

Ensure that your DCH receiver is plugged into a power outlet and is turned off. 

2.

Press the MENU key on the front panel. Your settings are displayed on the 
DCH receiver front panel display. 

3.

Press the 

▲

 and 

▼

 keys to display the HDMI/YPbPr OUTPUT setting. 

4.

Press the 

►

 key to cycle through the available output formats until a picture 

displays on the TV. 

No graphics or 
program guides appear 
on the TV screen 

If you use the IEEE-1394 connection, on-screen graphics, including closed captions 
and program guides, are not displayed by the DCH receiver. On-screen graphics and 
captions may still be overlaid by your TV, if enabled. Alternatively, use HDMI or 
component video instead. 

No closed captions 
display 

•

Verify on the User Settings menu that closed captions are enabled 
on the DCH receiver. 

•

Verify that closed captions are enabled on the TV. 

There are black bars to 
the right and left of the 
picture 

Wide screen TVs display 4:3 programs in this format unless set to Stretch. Turn on the 
4:3 OVERRIDE feature in the User Settings menu. This enables most wide screen TVs 
to stretch the video to fill the screen (see your TV manual for information about 
stretching 4:3 video). 

•

If the DCH6416 is connected to a wide screen TV, verify that the TV 
TYPE is set to 16:9 in the User Settings menu. 

Many HD programs are broadcast in pillar-box format with black bars to the left and 
right of the picture. These programs are broadcast in 16:9 HD formats even though 
the video is not 16:9. 

There are black bars 
above and below the 
picture 

All 4:3 HDTVs display HD programs in letterbox format (black bars above and below 
the picture) because of the shape of the display screen. 

•

Turn on the 4:3 OVERRIDE feature in the User Settings menu. This 
enables most standard screen TVs to display a full screen picture 
when the DCH6416 is tuned to a 4:3 program. 

•

Set the TV TYPE to 4:3 Pan-Scan. This enables the DCH6416 to 
remove the black bars above and below the picture when possible. 

Some SD programs are broadcast in the letterbox format with black bars above and