DCT2500 Installation Manual
Section 5
Troubleshooting
This section provides information to help you quickly detect, isolate, and resolve errors that
might occur when using the DCT2500. If you need assistance, call the TRC:
!
Inside the U.S.:
1-888-944-HELP (1-888-944-4357)
!
Outside the U.S.:
1-215-323-0044
Table 5-1 lists possible problems and solutions:
Table 5-1
Troubleshooting guidelines
Problem Possible
Solution
No power to the
DCT2500
Check the power outlet for AC power.
Be sure the TV is tuned to the output channel of the DCT2500 (channel 3 or 4).
Verify that cable connections are correct from the TV set or monitor to the
DCT2500.
Check that the power cord is properly plugged into the outlet and DCT2500.
Remote control is not
responding
Check for an obstruction between the remote control and the DCT2500. Aim the
remote control directly at the DCT2500, not the TV or VCR.
Be sure you firmly and deliberately press and release operation keys one at a time.
Verify that channels can be changed using the keys on the front panel and then
check that the batteries have been installed properly. Replace with new batteries if
necessary.
Check that the DCT2500 has been initialized correctly; refer to Diagnostics.
The DCT2500 is not
receiving a cable
signal
Check the cable connections and hand-tighten if necessary.
Verify that the cable connections are correct.
Verify the TV is working and has a clear picture.
Guide has no data
Unplug the power to the DCT2500 and plug in the unit again. Wait for the DCT2500
to collect the data.
VCR did not record
Turn the VCR off when you are not using it.
Be sure the IR Blaster is correctly placed.
Check the Scheduled Events list to be sure programs are scheduled for recording.
