Diagnostics A-5
DCT2500 Installation Manual
Error Codes
The front panel of the DCT2500 displays error codes when error conditions occur. The errors,
causes, and remedies are:
Code OSD
Cause
Remedy
E 00*
NO ERROR
Indicates normal condition after
initialization
None
E 01*
NOT
CONNECTED
The set-top did not receive a
connect message
Restore out-of-band signal
Send a connect message
E 02
PWR CYCLE
Init Error
The set-top needs a power cycle to
recover
E 03
DRAM
DRAM error
Not used
E 04
DPSRAM
DP-SRAM error
Not used
E 07
ROM
ROM verification failure
Power cycle the set-top; if repetitive,
return for repair
E 08
RAM
Faulty RAM, ROM, EEPROM, or
POST failure (this is a hardware
failure)
Return the set-top for repair
E 09
BATTERY
Dead battery or memory has not
been initialized; occurs if battery fails
to keep the RAM alive during
power-down; disconnects the set-top
Return the set-top for repair; requires
factory initialization message
E 10
SERIALNO
Invalid serial number
Not used
E 11
INVALID UNIT
ADDRESS
Invalid unit address
Return the set-top for repair; requires a
unit creation message
E 12
POST ERROR
POST failed
Not used
E 13
BOOT
Sys_boot initialization failure
Power cycle the set-top; if repetitive,
return for repair
E 14
STARTUP
System startup failure
Power cycle the set-top; if repetitive,
return for repair
E 15
TSI INVALID
TSI structure is corrupted
Power cycle the set-top; if repetitive,
return for repair
E 16
FLASH BAD
NUMBER
Bad flash number specified for
Initiate Flash Platform
Error logged, ignore
E 17
BAD PLATVAL
Bad platform validation step number
Error logged, ignore
* E 00 and E 01 cannot be displayed on the LED when the set-top is off. All other errors display
on the LED when the set-top is off.
Only the
V860DL and ACD2204
tuner appear on the on-screen display.
