Introduction 1-3
DCT2500 Installation Manual
Document Conventions
Before you begin working with this manual and using the DCT2500, familiarize yourself with
the stylistic conventions used in this manual:
SMALL CAPS
Denotes silk screening on the equipment, typically representing front- and rear-panel
controls, input/output (I/O) connections, and LEDs
*
(asterisk)
Indicates that several versions of the same model number exist and the information
applies to all models; when the information applies to a specific model, the complete
model number is given
Italic type
Used for emphasis
Courier font
Displayed text
If You Need Help
If you need assistance while working with the DCT2500, contact the Motorola Technical
Response Center (TRC):
!
Inside the U.S.:
1-888-944-HELP
(
1-888-944-4357
)
!
Outside the U.S.:
215-323-0044
!
Online:
http://broadband.motorola.com/noflash/websupport.html
The TRC is open from 8:00 AM to 2:00 AM Eastern Time, Monday through Friday and
10:00 AM to 5:00 PM Eastern Time, Saturday. When the TRC is closed, emergency service
only
is available on a call-back basis. Web Support offers a searchable solutions database, technical
documentation, and low priority issue creation/tracking 24 hours per day, 7 days per week.
Calling for Repairs
If repair is necessary, call the Motorola Repair Facility at
1-800-227-0450
for a Return for
Service Authorization (RSA) number before sending the unit. The RSA number must be
prominently displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to
5:00 PM Central Time, Monday through Friday.
When calling from outside the United States, use the appropriate international access code and
then dial
956-541-0600
to contact the Repair Facility.
When shipping equipment for repair, follow these steps:
1
Pack the unit securely.
2
Enclose a note describing the exact problem.
C
omplete and enclose the checklist provided
with the unit.
3
Enclose a copy of the invoice that verifies the warranty status.
4
Ship the unit
PREPAID
to the following address:
Motorola, Inc.
c/o Rudolph Miles & Son, Inc.
Attn: RSA # ___________
5964 E. 14
th
Street
Brownsville, TX 78521
