Motorola DCT3412, Installation Manual

Page 1: ......

Page 2: ...nd should comply with the electrical code requirements of the country of use The line cord provided with the equipment is acceptable for use with NEMA Style 5 15R ac receptacles supplying nominal 120 Volts WARNING TO REDUCE THE RISK OF FIRE OR SHOCK DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE THE APPARATUS SHALL NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS SUCH A...

Page 3: ...uipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the inst...

Page 4: ...cable entry as practical Copyright 2005 by Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligati...

Page 5: ...l 2 1 Rear Panel 2 2 Section 3 3 1 Installation 3 1 Important Safety Considerations 3 1 During Transportation to the Subscriber Home 3 1 During Installation 3 1 Before You Begin 3 2 Clearing the Hard Drive 3 2 Video Connection Options 3 3 Audio Connection Options 3 3 Installation Overview 3 4 Connecting to an HDTV Video Only 3 5 Cabling to an HDTV Audio Only 3 7 Connecting to an A V Receiver Audio...

Page 6: ...ying the Video 3 23 Additional HDMI Settings 3 24 Section 4 4 1 Diagnostics 4 1 Using the Diagnostics 4 2 d01 General Status 4 3 d02 Purchase Status 4 4 d03 Out Of Band OOB Status 4 5 d04 In Band Status 4 6 d05 Unit Address 4 8 d06 Current Channel Status 4 10 d07 RF Modem Upstream 4 13 d08 Code Modules 4 14 d09 Memory Configuration 4 16 d10 Keypad LED 4 16 d11 Interface Status 4 17 d12 User Settin...

Page 7: ...3 Figure 3 7 IR transmitter installed in mounting bracket 3 15 Figure 3 8 IR Blaster installed 3 16 Figure 3 9 Sample data devices you can connect to the DCT3412 3 17 Figure 4 1 Example of the LED for the main menu 4 2 Figure 4 2 Example GENERAL STATUS LED no error 4 3 Figure 4 3 LED display for PURCHASE STATUS diagnostic 4 4 Figure 4 4 LED display for the OOB diagnostic 4 5 Figure 4 5 LED display...

Page 8: ...g Time Guidelines 1 3 Table 2 1 Front panel 2 1 Table 2 2 Rear panel connections 2 2 Table 3 1 LED displays and OOB frequencies 3 18 Table 3 2 Boot cycle error codes 3 19 Table 3 3 Operational check procedures 3 20 DCT3412 Installation Manual ...

Page 9: ...evision HDTV video decoding HDTV output through component video Y Pb Pr High Definition Multimedia Interface HDMI or IEEE 1394 Firewire Surround sound audio through a variety of digital interconnection options Dual tuner DVR functionality to pause and time shift live video and seamlessly record in conjunction with the interactive programming guide IPG Built in DOCSIS cable modem Ethernet and Unive...

Page 10: ...ES based encryption DCII access control Out of band data receiver 70 130 MHz 2 048 Mbps Audio video input ports front and rear Digital video scaling picture in graphics 32 bit 2D 3D graphics support in hardware Macrovision copy protection High definition video output through HDMI also compatible with DVI using an HDMI to DVI converter cable Component Video Y Pb Pr IEEE 1394 Standard definition vid...

Page 11: ...mming type and the drive size All times are approximate The actual hours a subscriber can record are a function of program bit rate the IPG type and the reserved buffer space A SATA port is available to connect an external drive to add DVR recording capacity Table 1 1 DVR Recording Time Guidelines Estimated Recording Hours for Model Drive Size Standard Digital Channels HDTV Channels DCT3412 120 GB...

Page 12: ... specifications Appendix B Connection Record provides a diagram for recording the connections between the DCT3412 and other devices Abbreviations and Acronyms The Abbreviations and Acronyms list contains the full spelling of the short forms used in this manual Related Documentation The following documentation may be helpful when operating the DCT3412 DCT3412 User Guide User documentation for the r...

Page 13: ...S 3 Products PRESS 1 Cable Router VOIP PRESS 2 Cable Modems Products PRESS 3 Transmission Transport Products MBT MWT MEA PRESS 5 Multiservice Management PRESS 4 Network Licensing PRESS 1 Network Management Products PRESS 2 Network Technical Response Center Telephone Menu Options Connected Home Solutions Video Products PRESS 1 Issued 03 2005 Consumer Support PRESS 4 Broadcaster Satellite IRD or Enc...

Page 14: ...n RSA number Be sure to display the RSA number prominently on all equipment boxes The Service Center will provide the shipping address of the location performing your repairs To ship your equipment for repair 1 Pack the unit securely if possible in its original factory shipping carton 2 Print or display the RSA number so it is easily visible on all equipment boxes 3 Enclose a note describing the e...

Page 15: ...he current channel and program information not supported by all applications 2 LED DISPLAY Displays the channel number or time of day The indicators are MSGS the DCT3412 has received messages for you to read ON the DCT3412 is powered on RECORD the DVR is recording REMOTE the remote control is in use 3 OPTION Reserved for future use 4 CURSOR Moves the cursor around the program guide and menu screen...

Page 16: ...output to an HDTV 7 ETHERNET Ethernet 10 100Base T port 8 SPDIF Coaxial Dolby Digital 5 1 or PCM audio output 9 OPTICAL SPDIF Optical digital Dolby Digital 5 1 audio or PCM audio output 10 AUDIO OUT L and R left and right RCA type stereo audio output jacks 11 HDMI HDMI video output to an HDTV can connect to a DVI input using an HDMI to DVI converter cable 12 USB USB 2 0 connector for devices such ...

Page 17: ...low of air through the ventilation openings Install the terminal so that its position does not interfere with its proper ventilation For example do not place the terminal on a bed sofa rug or similar surface that could block the ventilation openings Install the terminal away from heat sources such as radiators heat registers and stoves Installation of the terminal near consumer electronics devices...

Page 18: ... installing it at a new subscriber location This prevents your new subscriber from viewing programming they may not have purchased or may not want to see To prevent subscribers from accidentally deleting all of their recorded programs a specific set of keystrokes is required to clear the hard drive Having a TV connected is optional To clear the hard drive 1 Start the Diagnostics as described in Se...

Page 19: ...ptions Connect the stereo audio cable to the AUDIO R and L connectors on the DCT3412 and the audio left and right connectors on the TV If the equipment supports it use the OPTICAL SPDIF or coaxial digital SPDIF output instead of the AUDIO R and L outputs In most cases these outputs offer better audio quality including support for 5 1 Surround Sound When connecting to a home theater receiver depend...

Page 20: ...r coaxial spdif outputs Otherwise use the baseband left and right audio out outputs 3 Locate the cabling diagram s that best match the subscriber configuration 4 Connect the audio and video cables in a manner matching that diagram 5 Determine if you are connecting to a data device see Data Device Connections in this section For installation details refer to instructions included with the data devi...

Page 21: ...n HDMI cable less than 20 meters long to the HDMI OUT connector on your HDTV and the DCT3412 If you use the TV as the primary audio source or your home theater receiver has an HDMI input and output the HDMI connection carries video and audio If your TV has a DVI input you can use an HDMI to DVI converter cable to connect to the DCT3412 HDMI connector For information on configuring your DCT3412 set...

Page 22: ...allation Figure 3 1 Cabling to an HDTV Because HDMI and IEEE 1394 provide a video and audio output no additional audio connections to the TV are required if you use HDMI or IEEE 1394 DCT3412 Installation Manual ...

Page 23: ...al digital SPDIF outputs instead of the AUDIO R and L outputs In most cases SPDIF offers better audio quality including support for Dolby 5 1 Surround Sound HDMI and IEEE1394 carry video and audio If you connect the DCT3412 to your HDTV using HDMI or IEEE1394 no additional audio connections to the TV are necessary For information on configuring your DCT3412 settings see Optimizing Your Cable Termi...

Page 24: ...al digital SPDIF outputs instead of the AUDIO R and L outputs In most cases SPDIF offers better audio quality including support for Dolby 5 1 Surround Sound HDMI and IEEE1394 carry video and audio If you connect the DCT3412 to your HDTV using HDMI or IEEE1394 no additional audio connections to the TV are necessary For information on configuring your DCT3412 settings see Optimizing Your Cable Termi...

Page 25: ...o TV 2 Connect an S video cable to the S VIDEO connectors on the cable terminal and the TV or Connect a video cable to the VIDEO OUT connector on the cable terminal and the VIDEO IN connector on the TV or Connect an RF coaxial cable to the cable wall outlet and the CABLE IN connector on the cable terminal 3 Connect an RF coaxial cable to the RF OUT connector on the cable terminal and the RF connec...

Page 26: ...3 10 Installation Figure 3 4 Connecting a Stereo TV DCT3412 Installation Manual ...

Page 27: ... OUT connector on the cable terminal and the INPUT VIDEO connector on the stereo VCR 4 Connect a stereo audio cable to the OUTPUT AUDIO R and L connectors on the stereo VCR and the INPUT AUDIO RIGHT and LEFT connectors on the stereo TV 5 Connect a video cable to the OUTPUT VIDEO connector on the stereo VCR and the INPUT VIDEO connector on the stereo TV This video connection method does not support...

Page 28: ...IO IN R and L connectors on the A V receiver 6 Connect a video cable to the INPUT VIDEO connector on the stereo VCR and the VIDEO VCR OUT connector on the A V receiver 7 Connect a video cable to the OUTPUT VIDEO connector on the stereo VCR and the VIDEO VCR IN connector on the A V receiver 8 Connect a video cable to the INPUT VIDEO connector on the stereo TV and the TV MONITOR OUTPUT video connect...

Page 29: ...Installation 3 13 Figure 3 6 Connecting an A V Receiver TV and VCR DCT3412 Installation Manual ...

Page 30: ...ent connections You can use this diagram to reconnect your system if you move the equipment or add new equipment Disconnect the power from the cable terminal before connecting or changing cable connections Do not place another component or object on top of the cable terminal DCT3412 Installation Manual ...

Page 31: ...the out of band data channel and are updated periodically as new codes are added The procedure for installing the IR Blaster is described in the following paragraphs Locating the IR Receiver on the VCR The IR receiver area is not visible on some VCRs To locate it Obtain a piece of opaque material such as a 3 by 5 inch index card Use the card to block off areas of the VCR where the IR receiver migh...

Page 32: ...bracket 4 Position and press firmly to attach the mounting bracket to the IR receiver on the VCR Be careful to route the wire so that it does not prevent loading tapes Checking the IR Blaster The IR Blaster is now located near the receiver and the VCR can be controlled through the terminal As a final check operate the VCR using the remote control from various positions in the room If the IR Blaste...

Page 33: ...evice The DCT3412 front panel provides USB 2 0 Can be used in the same manner as the rear panel USB 2 0 port ISO 7816 Smart Card interface Can be used for electronic commerce Figure 3 9 Sample data devices you can connect to the DCT3412 Boot Cycle After connecting the proper cabling to the DCT3412 plug the power cord into the DCT3412 and electrical wall outlet Begin performing the boot cycle proce...

Page 34: ...The progress indicator or crawling ant moves one position around the dl display for each segment of download received If the dl stops moving up and down on the LED for an extended period of time contact the headend operator The progress indicator usually moves at a consistent rate as segment downloads are received If all the segments are retrieved in the first pass the EF AU and FP messages are di...

Page 35: ...re object download complete and FP is displayed After a successful software object download and the terminal is reset Contact the headend operator No action required because the terminal repeats the software object download Eb 08 Reserved None Eb 09 Check failed Reset within two minutes of a complete software object download No action required because the terminal repeats software object download ...

Page 36: ...o turn on the DCT3412 Tune to the output channel 3 or 4 Channel selection Scan through the channels using the CHANNEL or keys Tune to several channels by entering the channel number using the numeric keys Volume control Press VOLUME or on the remote control to increase the volume to its upper limit lowest level and to a comfortable level Press MUTE to turn the sound off Press MUTE again to restore...

Page 37: ...o output setting Use the front panel LED to adjust the settings as described in There is no video on the TV screen in Section 5 Troubleshooting The User Settings menu options are Setting Description TV Type Sets the aspect ratio The LED panel displays the type you select Defaults to 16 9 Options are 16 9 for wide screen TVs or 4 3 LETTERBOX or 4 3 PAN SCAN for standard TVs 4 3 LETTERBOX fits high ...

Page 38: ... For information see Additional HDMI Settings Closed Caption Turns closed captions off or on The front panel display indicates the status of the closed captions Defaults to DISABLED Options are ENABLED or DISABLED Service Selection Sets the service used for closed captions Digital PRIMARY LANGUAGE SECONDARY LANGUAGE 3 4 5 or 6 The default is PRIMARY LANGUAGE Font Size Sets the font size for closed...

Page 39: ...in place and the TV powered on If you connect another HDMI TV to the DCT select Restore All Defaults This causes the TV and DCT to exchange information enabling settings suited to your new TV 3 To exit the menu and save your settings press the POWER or MENU key Graphics Overlaying the Video The DCT3412 can generate graphics that overlay the video programming or fill the entire television screen Co...

Page 40: ...ditional HDMI Settings are intended for use by advanced users for troubleshooting only The Additional HDMI Settings are Setting Description HDMI DVI Mode Set the HDMI port to one of HDMI recommended for an HDMI display device DVI the HDMI audio capability is disabled and the DVI signal format is used for video so that the HDMI port operates as a DVI port Color Space Sets the palette of colors avai...

Page 41: ... are displayed on the on screen display OSD and front panel LEDs For the diagnostics described in this section All indicators are in decimal notation unless otherwise noted All signal level and quality indicators use a 1 to 100 scale unless otherwise noted All sample displays are illustrative actual data may differ from the examples You can use the diagnostics when running the base platform or Thi...

Page 42: ... d05 UNIT ADDRESS d06 CURRENT CHANNEL STATUS d07 UPSTREAM MODEM d08 CODE MODULES d09 MEMORY CONFIG d10 KEYPAD LED d11 INTERFACE STATUS d12 USER SETTING STATUS d13 PVR HDD STATUS d14 DOCSIS d15 APPLICATION SPECIFIC INFORMATION d16 INTERACTIVE STATUS displayed only when Thin Client is running E EXIT Figure 4 1 Example of the LED for the main menu MUTE MUTE P You can use the following keys to navigat...

Page 43: ...error EP04 SRAM error EP07 ROM verification failure EP08 RAM test failure EP09 Battery test failure EP11 Invalid unit address EP12 Power on self test failure EP14 GITV startup failure EP15 TSI structure corrupt EP18 Driver initialization failure Connected State A DCT operations connect or disconnect message determines whether the DCT3412 is CONNECTED or DISCONNECTED Platform ID A unique 16 bit hex...

Page 44: ... indicator The Purchase Status fields are Field Description Unsent The number of purchases in the DCT remaining to be polled It can be an integer from 0 to 63 Unack The number of reports that have not been acknowledged by the controller It is an integer Last Seq Num The last acknowledged sequence number of a purchase sent by the controller It is a 16 bit unsigned hexadecimal number Last RB Time Th...

Page 45: ...frequency The Out Of Band Status fields are Field Description OOB Frequency Indicates the OOB tuner center frequency from 70 to 130 MHz Carrier Lock Indicates whether the OOB receiver is locked to the carrier OSD LED Description YES L Carrier locked NO U Carrier unlocked Data Indicates whether data is being carried by the OOB and EMM traffic which is tracked separately OSD LED Description YES On O...

Page 46: ...l access stream for the DCT3412 in hexadecimal EMM PID Displays the packet identifier PID stream the DCT3412 tunes to for EMM data in hexadecimal Network PID Displays the network PID to which the DCT3412 is tuned to receive network messages in hexadecimal d04 In Band Status This diagnostic displays the in band status for the last attempted tuned channel The information is updated every 5 seconds I...

Page 47: ...YES On In band data detected within last 5 seconds NO Off In band data not detected within last 5 seconds SNR When carrier lock has been established displays an estimate of the carrier signal to noise ratio in dB with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Invalid SNR value AGC When carrier lock has been established displays an estim...

Page 48: ... OOB ADDRESSES NETWORK 123 45678 90123 456 MULTICAST 16 ADDRESS FOR nnnn 0x0000 0x0000 0x0000 0x0000 MAC ADDRESSES DOCSIS xx xx xx xx xx xx Ethernet xx xx xx xx xx xx 1394 xx xx xx xx xx xx USB xx xx xx xx xx xx Settop xx xx xx xx xx xx Figure 4 6 LED display of a unit address MUTE MUTE MUTE MUTE MUTE P P P P P DCT3412 Installation Manual ...

Page 49: ...m type and multicast 16 addresses cycle on the OSD every 5 seconds The valid stream types nnnn are Net Network EMM EMM SCC SCC_ECM Dnld Download Data Data Poll Polling packet identifier PID The 16 bit multicast address is displayed in 4 byte hexadecimal format The Multicast 16 addressed messages filter on a 16 bit multicast address The user processor can define up to four multicast addresses in ha...

Page 50: ...IB TUNER 1 IB TUNER 1 TYPE DIGITAL aaa 0xbb INBAND FREQUENCY 199 2500 MHz AUTHORIZED YES PURCHASABLE NO PURCHASED NO PREVIEW NO MPEG VIDEO LOCK YES MPEG AUDIO LOCK YES PCR LOCK YES CCI 0x00 APS 0x00 RC Flag 0x00 CIT 0x00 DRM 0x00 RS Forever Page 1 of 3 vvv Scroll Down vvv Figure 4 7 Current channel status LED displays MUTE P Purchasable indicator Preview indicator Digital channel indicator Epoch a...

Page 51: ...ly tuned service YES authorized NO not authorized Purchasable Indicates whether the current program can be purchased for viewing OSD LED Description YES on Can be purchased NO off Cannot be purchased Preview Indicates whether the current program is in preview mode OSD LED Description YES on In preview mode NO off Not in preview mode MPEG Video Lock Indicates whether the video processor is locked t...

Page 52: ...image trigger as delivered in the PRK or the Set DRM API 1 set 0 not set N A the value is invalid or cannot be retrieved DRM The digital rights management valid flag bit 1 set 0 not set N A the value is invalid or cannot be retrieved RS The retention state Forever 1 week 2 days 1 day 12 hours 6 hours 3 hours 90 minutes or Not Defined N A the value is invalid or cannot be retrieved DCT3412 Installa...

Page 53: ... in MHz Power level indicator Power level in dB blank if modem not configured STARVUE frequency STARVUE power level The RF Modem fields are Field Description Status CONFIGURED or NOT CONFIGURED Center Frequency The RF modem center frequency is displayed on the OSD and LED in MHz Requested Power Level The value assigned to the DCT3412 during RF leveling in dB or blank if not configured Actual Power...

Page 54: ...ital Secure Processor M02 Object Ver Status ID ASMS____ 66 04 ENABLED 0881 ___CONFIG 50 01 ENABLED 0890 MSTVURIS 00 03 ENABLED 0860 Figure 4 9 LED display for code modules Alternating with Indicator separating major and minor revision numbers MUTE MUTE P MUTE MUTE P MUTE MUTE P MUTE MUTE P MUTE MUTE P Number of segments remaining for download to complete Figure segments remaining reflects 17012 Co...

Page 55: ...on Status The object status updated on the OSD and LED every 5 seconds while you display the diagnostic OSD Status Description MEM ALLOC Allocated Memory for object is allocated LOADING Loading Object is being loaded STARTING Enabling Object is being started the constructor is running ENABLED Enabled Object is running ENA NOT RUN Enabled_Not_ Runnable Object is enabled but cannot run STOPPING Disa...

Page 56: ...KB There is no LED display for this diagnostic The Memory Configuration fields are Field Description System RAM The allocated system RAM in MB Flash The allocated flash memory in MB NVRAM The allocated NVRAM in KB d10 Keypad LED This diagnostic verifies the functionality of the LEDs and the front panel keypad Each highlighted character corresponds with a front panel key press U D Î M P B G S DCT34...

Page 57: ... IR BLASTER INST HARD DRIVE STATUS INST SMART CARD INST HDMI PORT DEVICE CONNECTED YES NO REPEATER YES NO VIDEO XMISSION ACTIVE NOT ACTIVE HDCP ENABLED YES NO VIDEO CONSTRAINED YES NO OUTPUT FORMAT XXXX x XXXX ASPECT RATIO xx x EDID DATA The Interface Status fields are Field Description DOCSIS Tuner Xmitter INST installed or NOT INST not installed 1394 I O Device INST installed or NOT INST not ins...

Page 58: ... HDMI Yes or No If the Video Xmission status is Not Active the Video Constrained status is No Output Format Indicates the timing format of the video sent through HDMI 1920 x 1080I 1920 pixels wide by 1080 pixels high interlaced 1280 x 720P 1280 pixels wide by 720 pixels high progressive 720 x 480P 720 pixels wide by 480 pixels high progressive 720 x 480I 720 pixels wide by 480 pixels high interlac...

Page 59: ... for wide screen TVs or for standard TVs 4 3 LETTERBOX places black bars at the top and bottom to fit high definition programs on the screen 4 3 PAN SCAN crops the left and right edges of high definition programs to fill the screen HDMI YPbPr Output The video display format for the component video outputs Defaults to 1080i Options are 1080i 720p 480p or 480i Some TVs only support certain display f...

Page 60: ...isplays the selected font style AUTO The font style is controlled by the closed caption stream MONO SERIF Monospaced with serifs PROPORTION SERIF Proportionally spaced with serifs MONO NO SERIF Monospaced without serifs PROPORTION NO SERIF Proportionally spaced without serifs CASUAL Casual font type CURSIVE Cursive font type SMALL Small capitals Foreground Color Displays the selected foreground co...

Page 61: ...coder Number Type Quality 1 MPEG2 HIGH2 2 MPEG2 HIGH2 Drive Record Capacity Remaining IDE0 xxxxxxxxxxxxxxxxxxxx vvv Scroll Down vvv Hard Drive Status Number of Installed Drives 1 Drive 1 INTERNAL Model Number ST3120025ACE Device ID N A Type IDE Total Size 120 GB Used System 1 GPFS 2 PVR Content 10864 PVR Index 35 State Active Temp F 118 Max Temp 122 Over Temp No Count 0 DCT3412 Installation Manual...

Page 62: ...characters that identifies the disk drive N A is displayed if the value is invalid or cannot be retrieved Type The drive type IDE 1394 USB or Unkn own Total Size The drive size in decimal GB 1 decimal GB 1x10 9 bytes For example 120 decimal GB 120x10 9 bytes System GPFS PVR Content and PVR Index The space used and allocated for each of the internal hard drive s partitions System GPFS PVR Content a...

Page 63: ...ed YES Acquire DS Channel YES Obtain US Parameters YES Establish IP Connectivity YES Obtain Configuration File YES eCM Registered YES Network Access YES Initialize BPI YES System Up Time xxx Days xx Hours xx Mins xx Seconds IP Addresses Cable Modem xxx xxx xxx xxx Set Top Box xxx xxx xxx xxx Page 1 of 3 vvv Scroll Down vvv DCT3412 Installation Manual ...

Page 64: ...arrier Lock YES Frequency xxx LKC xxx Mode QAM 256 Power Level xxx SNR xx x Upstream Channel Frequency xx Mode QAM 128 Channel ID xxx Power Level xxx Symbol Rate x xxx Page 2 of 3 vvv Scroll Down vvv DOCSIS Scroll Up Known MAC Addresses xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx Page 3 of 3 DCT3412 Installation Manual ...

Page 65: ...tion is complete NO DOCSIS registration is in progress or the set top could not register N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Network Access Displays whether the cable modem has been granted access to the DOCSIS network YES The cable modem was granted DOCSIS network access NO The set top is obtaining DOCSIS network access N A The value is invalid or cannot be re...

Page 66: ...rmat xx x dB It is the value reported as SNR in the MIB If the value is invalid or cannot be retrieved Carrier Lock is NO if DOCSIS is not enabled 00 0 is displayed Upstream Channel carries data from the set top to the headend Frequency The center frequency of the channel to which the DOCSIS upstream channel receiver is tuned It can be 5 to 42 MHz If the value is invalid or cannot be retrieved Car...

Page 67: ...dr The application server IP address in dotted decimal format xxx xxx xxx xxx each xxx is from 0 to 255 It is blank if the value is invalid or no value can be retrieved d16 Interactive Status This diagnostic describes the interactive information that is displayed only when the Thin Client platform is running The information on the OSD and LED is updated at least once every 5 seconds while the diag...

Page 68: ...re interactive C MAC_CONNECT The DCT3412 is waiting to establish connection to MAC PID Stream I dc INIT_WAIT_DC_OR_C The DCT3412 is in the interactive initialization state and waiting for the default configuration or the contention channel list messages I L WAIT_LM_ACK The DCT3412 is in the interactive initialization state and waiting for Link Management Response ACK for Local Address Message I SO...

Page 69: ...DCT3412 stops transmitting data upstream reports an error to the calling function and attempts to re enter the network using the initialization process 0000 is displayed as default or if the MAC Abort CNTR is not configured or unknown Socket Port State The socket mode and activity UNUSED The socket is not being used OPENED The socket is open READY The socket is ready to send or receive RECEIVING T...

Page 70: ... time firmly and deliberately Try changing channels using the buttons on the cable terminal front panel Check the batteries in the remote control Install new batteries if needed There is no audio when viewing cable channels Verify that the MUTE button on the cable terminal or the remote control was not pressed Press MUTE on the remote control to restore sound If the cable terminal audio output is ...

Page 71: ...d If possible use HDMI or component video instead No closed captions display Verify on the User Settings menu that closed captions are enabled on the cable terminal Verify that closed captions are enabled on the TV There are black bars to the right and left of the picture Wide screen TVs display 4 3 programs in this format unless set to Stretch Turn on the 4 3 OVERRIDE feature in the User Settings...

Page 72: ...this by activating the zoom feature on the TV A broadcaster may include black bars on either side of a wide screen broadcast This is called a hybrid aspect ratio and results in a black border surrounding the video on a 4 3 TV Because this is part of the broadcast the cable terminal cannot correct the video You may be able to minimize the border using the zoom feature on the TV The cable terminal i...

Page 73: ...15 dBmV Data carrier QPSK modulated carrier Frequency Agile Receiver 70 130 MHz Bandwidth 1 5 MHz Level 15 to 15 dBmV Mechanical security Standard security screws unichassis construction Operating environment range Temperature 15 to 40 C 32 to 104 F Humidity 5 to 95 noncondensing ac voltage 95 to 125 57 to 63 Hz Power dissipation 60 W nominal at 115 Vac Size 17 13 in 13 13 in 2 75 in Weight 12 pou...

Page 74: ... added to the system you can use a copy of this or a similar diagram to record the connections between components for the subscriber Figure B 1 Connection record Before connecting or changing cable connections disconnect the power from the DCT3412 DCT3412 Installation Manual ...

Page 75: ...tem HDMI High Definition Multimedia Interface HDTV high definition television HRC harmonically related carriers IPG interactive program guide IPPV Impulse Pay Per View IR Blaster Infrared Blaster IRC incrementally related carriers ITU International Telecommunication Union LKC last known carrier DOCSIS MIB management information base DOCSIS MPAA Motion Picture Advisory Association MPEG 2 Motion Pic...

Page 76: ...DIF Sony Philips Digital Interface Format TCP IP Transmission Control Protocol Internet Protocol TRC Technical Response Center TvPC TV PassCard USB Universal Serial Bus VOD video on demand Y Pb Pr component video connectors for HDTV DCT4312 Installation Manual ...

Page 77: ......