Chapter 3
Troubleshooting
3.1
Operational Errors
This section lists upgrade operational errors along with their probable causes and remedies.
Table 2: Operational Errors
Error/Status Message
Probable Cause
Remedy
Unable to upgrade No
upgrades are available
at this time.
You have already used the
number of unit upgrades that
were purchased or you have
not purchased any upgrades.
Purchase more upgrades.
Out of memory
The KVL internal database is
full and cannot store any more
data.
Delete any items stored in the
KVL to make room for new data.
This includes items such as un-
used keys and log records.
Error Access to up-
grades failed. Upgrades
could not be verified.
The upgrade image supplied to
the KVL is corrupted or dam-
aged.
Place another copy of the up-
grade image onto the KVL and
try again. If the problem persists,
contact Motorola Solutions.
Upgrade failed. KVL Se-
curity Adapter was not
responding.
The attempt to upgrade the Se-
curity Adapter has timed-out.
Detach and reattach the Security
Adapter to the PDA and restart
the KVL application. Retry the
upgrade. If the problem persists,
contact Motorola Solutions.
3.2
Setting the PDA to the USB OTG Mode
When and where to use:
If the PDA does not automatically detect whether it should work in a Host
mode (when connected to the Security Adapter) or in a Client mode (when connected to a PC), ensure
that the PDA is set to the USB OTG mode.
Procedure:
1
On the
Today
screen, select
.
2
Select
Settings
→
System
→
USBConfig
.
3
Select
USB OTG
to allow the KVL to auto-detect whether it is connected to the Security Adapter
or a PC.
NOTICE:
If the
USB OTG
option is not available, ensure that the SPR 17953 patch is
installed.
MN000397A01-B
Troubleshooting
43
Summary of Contents for Dimetra KVL 4000 Air
Page 2: ......
Page 4: ...This page intentionally left blank ...
Page 6: ...This page intentionally left blank ...
Page 10: ...This page intentionally left blank ...
Page 12: ...This page intentionally left blank ...
Page 22: ...This page intentionally left blank ...
Page 24: ...This page intentionally left blank ...
Page 26: ...This page intentionally left blank ...
Page 28: ...This page intentionally left blank ...
Page 32: ...This page intentionally left blank ...
Page 34: ...This page intentionally left blank ...