Help
30
Troubleshooting for Wi-Fi® Internet Viewing
Category
Problem
Description / Error
Solution
Account
I am unable to login
even after registra- tion.
Please check your user name and
password.
Account
I receive an error
message saying: “Email
ID is not registered”.
Please ensure that you have registered
with us. Tap Create Account to create
an account.
Account
What do I do if I
forgot my pass-
word?
Click on the “Forgot Password” link on
https://app.hubblecon- nected.com/
#lostpassword OR on your Android™ or
iOS appli- cation. An email will be sent
to your registered email address.
Account
I am unable to receive
a new password
although I have used
the “Forgot password”
option.
1.
The e-mail might have been sent
to your Junk Mail Fold- er. Please
check your Junk Mail Folder.
2.
There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your email
account.
Connectivi- ty
Issues
I get a message: We
are having problems
access- ing your
camera. This could be
due to lack of internet
connection. Please
wait and try again
later.
1.
Please try again in a few
minutes.This could be be- cause of
any issue with your internet
connection.
2.
If the problem remains, please
restart your Camera to check if
this fixes the problem.
3.
Please restart your Wireless
Router.