Radio Products and Services Division’s
Parts Identification
For assistance in identifying unknown part numbers for Motorola Two-Way
Radio, iDEN, Pager, Cellular, Site and Test Equipment Products, call RPSD’s
Parts Identification Department at 1-800-422-4210, between 7:00 a.m. and
7:00 p.m. CST/CDT, Mon-Fri.
In the U.S., if you know the part number you are looking for, but cannot
locate it in this Price and Availability List, please call our Customer Service
Department at 1-800-422-4210 between 7:00 a.m. and 7:00 p.m. CST/CDT,
Mon-Fri.
Identification of Manual Numbers
The Price and Availability List does not identify Service Manuals by radio
model due to space limitations. If you would like assistance in identifying
the proper manual number for your Motorola unit, visit us at www. motoro-
la.com/businessonline or contact RPSD’s Parts Identification. The phone
number is 1-800-422-4210. The fax number is 1-800-622-6210.
Order Discrepancies/Returns
If questions arise on order discrepancies and for return authorization call:
In the U.S.: 1-800-422-4210
Outside the U.S.: 847-538-8023 or Fax: 847-576-3023
U.S. Federal Government: 1-800-826-1913
Any order discrepancy must be brought to our attention within ten (10) days
of shipment, sixty (60) days on orders outside the U.S. Authorization must
be acquired from RPSD prior to return of any material.
Returns from outside the U.S. require form ERA (Equipment Return
Authorization) which must be obtained before any return of goods.
The authorization number must be visible on the outside of your package.
Mark all packages "Attn: Return Goods". Motorola RPSD offers free freight
on returns by providing prepaid and preaddressed labels, which are e-
mailed, faxed or mailed at the time of the ERA request.
A tracking number is placed on the label for reference to each individual
ERA request. It is important to maintain records of the tracking number
until credit has been issued by Motorola. Except for crystals and other spe-
cific items, Motorola Radio Products and Services Division will accept the
return of new and unused Motorola products in their original packaging
material within 45 calendar days of the original shipment of the product.
After 45 calendar days, a 20% restocking fee will be assessed. Restocking
fees for tower hardware, site equipment and test stations will be applied
per the individual supplier’s policy set forth in the supplier’s terms and con-
ditions accompanying product packing slip, and products ordered to a spe-
cific frequency or code may not be returnable. Note: The 20% restocking
fee applies to returns of new and unused computer and computer peripher-
al products, and no returns of computers or peripherals will be accepted
beyond 45 days. After 90 days, no returns of new, unused equipment
(tower, site and test equipment included) will be accepted by Motorola.
Crystal service items may not be returned unless they are under warranty.
Defective crystals will be replaced with identical crystals. To obtain credit a
return authorization must be requested by contacting RPSD. The product
must be delivered, transportation prepaid to:
Motorola Radio Products and Services Division
Attn: Return Goods
2222 Galvin Drive
Elgin, Illinois 60123
Returned goods credits will be issued against MasterCard/Visa card num-
ber if used on original order. Motorola is not responsible for credit limits
and bank serviced/ interest fees charged on the unpaid balance of any
credit card account.
Motorola may provide product replacements for ordered parts and acces-
sories for currently manufactured radios as long as the replaced item is the
same or better technology and sold at the same price. The invoice will
reflect either the actual product shipped or the product ordered and no
order modification is required.
When replacement parts and accessories are needed for radio products no
longer being manufactured, Motorola cannot guarantee that an equivalent
or better part or accessory will always be available or that the replacement
item found can be sold at the same price.
Motorola reserves the right to cancel the ordered items without penalty if
the ordered item is no longer available or if Motorola offers the item at a
higher price and mutual agreement on price cannot be reached.
To effect administrative savings to the Government, Finance Offices are instruct-
ed to make payments in accordance with this paragraph without requiring an
order modification for replacement products sold at the same price.
Radio Service Software Technical Support Lines
FIXED PRODUCTS AND CONTROL STATIONS:
In the U.S. – 1-800-448-3245
Outside the U.S. – 847-576-7300
MOBILE AND PORTABLE PRODUCTS:
In the U.S. – 1-800-927-2744
WIRELESS DATA DIVISION PRODUCTS:
U.S. and Canada – 1-800-934-4721
PAGING PRODUCTS:
In the U.S. – 1-800-548-9954
In Canada – 1-800-461-4575
TWO-WAY RADIO SUPPORT PRODUCTS:
In the U.S. – 1-800-927-2744
Outside the U.S. – 319-385-5395
Fax – 319-385-5407
General Information
Test Equipment Service
Required Documentation: Form ERA (Equipment Return Authorization) must
be obtained before any test equipment is returned for calibration or repairs.
Test equipment received without this form will not be accepted. Contact:
Test Equipment Service
2216 Galvin Drive
Elgin, IL 60123
Call 1-800-323-6967 in the U.S. or
847-576-7025 outside of the U.S.
Fax: 847-576-8113
Customers outside of the U.S. should consult with their local Motorola, Inc.
Radio Products and Services Division Representative for the service depot
nearest them.
