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2-1 

Chapter 

Chapter 3:  Customer Information 

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This chapter provides information about how to obtain customer service support from Motorola and 
describes the type of information you should have available prior to making the support call. 

Customer Service Information 

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If you have read this document and made every effort to resolve installation or operation issues 
yourself and still require help, please contact Motorola System Support Center (SSC) using the 
following contact information: 

 

Hours of Operation 

7 days a week, 24 hours 

 

Technical Support:

  

800-221-7144 

(USA) 

Obtaining Support 

Motorola provides technical support services for your system and recommends that you coordinate 
warranty and repair activities through the Motorola System Support Center (SSC). When you consult 
the Motorola SSC, you increase the likelihood that problems are rectified in a timely fashion and that 
warranty requirements are satisfied. Check your contract for specific warranty and service information. 

System Information  

To be provided with the best possible opportunity for support, collect the following system information 
and have it available when obtaining support. 

 

Location of the system 

 

Date the system was put into service 

 

Software or firmware version information for components of your system 

Summary of Contents for HOTZONE DUO 1.0

Page 1: ...HOTZONE DUO 1 0 Mesh Wireless Router Users Guide October 2006 ...

Page 2: ...MOTOMESH 1 2 Mesh Wireless Router Users Guide Error Reference source not found Error Reference source not found ii This page intentionally left blank ...

Page 3: ...ations of Motorola except for the normal nonexclusive royalty free license to use that arises by operation of law in the sale of a product Disclaimer Please note that certain features facilities and capabilities described in this document may not be applicable to or licensed for use on a particular system or may be dependent upon the characteristics of a particular mobile subscriber unit or config...

Page 4: ...MOTOMESH 1 2 Mesh Wireless Router Users Guide Error Reference source not found Error Reference source not found iv This page intentionally left blank ...

Page 5: ...evice Deployment and Installation 2 4 Assembling the MWR Device 2 5 Initial MWR Device Configuration Information 2 5 Device Connectivity Testing 2 6 Chapter 3 Customer Information 2 1 Customer Service Information 2 1 Obtaining Support 2 1 System Information 2 1 Return Material Request 2 2 Radio Products and Services Division 2 2 Radio Products and Services Division Telephone Numbers 2 2 Returning ...

Page 6: ... not found Error Reference source not found vi List of Figures List of Figures Figure 1 1 The MWR Device in Context of the Wireless HOTZONE DUO Network 1 2 Figure 2 2 Infrastructure Device External Connection Points TBD 2 4 ...

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Page 8: ... Reference source not found viii List of Tables List of Tables Table 1 1 HOTZONE DUO MWR Specifications 1 3 Table 2 2 HOTZONE DUO Infrastructure Device Radio Characteristics 2 2 Table 2 3 Recommended Antennas for Infrastructure Devices 2 3 ...

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Page 11: ...Error Reference source not found Error Reference source not found xi List of Procedures List of Procedures Procedure 2 1 Assembling the MWR Device 2 5 Procedure 2 2 Testing MWR Device Connectivity 2 6 ...

Page 12: ...List of Procedures Error Reference source not found Error Reference source not found xii This page intentionally left blank ...

Page 13: ...um continuous data rate support of up to 20 Mbps for stationary 802 11 devices Dynamic Route Selection Range Extension for all other network devices Automatic Load Balancing Network capacity optimization through small packet consolidation Additional MWR Features The Mesh Wireless Router MWR efficiently combines the functionality of a Wireless Router with a internal high speed Ethernet port to supp...

Page 14: ...or Subscriber Devices SDs to the wired network IAPs act as the principal network management interface for associated MWRs and subscribers MWRs provide standard 802 11 authentications and access to the Radius server Figure 1 1 The MWR Device in Context of the Wireless HOTZONE DUO Network Wireless 802 11 80 2 11 80 2 11 80 2 11 EMS CA DNS DHC RADIUS IAP MWR MWR Core 80 2 11 Access Points Wireless Ro...

Page 15: ...ted Tier 1 Tier 4 Tier 1 Tier 4 Equipment for 1 sq mi CONSULT THE CONFIGURATOR TOOL Enterprise Features Wireless bridge support Wireless client support Wireless distribution system Layer 2 multicast support pass through DHCP Client Gateway IP address configurability Network Time Protocol NTP support AES encryption support client MAC access control lists VPN pass through Domain name server configur...

Page 16: ......

Page 17: ... used to setup and configure the device by connecting a PC to the wired interface Please note that the web interface does not offer all the features that are provided within the MeshManager application Additional web interface information is provided later in the manual Detailed information about the MeshManager application is found in the HOTZONE DUO MeshManager Users Guide MWR Hardware Installat...

Page 18: ...11 b g 5 8GHz 802 11 Output Power 27 dBm 26 dBm RF Modulation CCK OFDM OFDM Operating Frequency GHz 2 4 2 4835 5 725 5 825 Maximum Burst Data Rate 54 Mbps 54 Mbps Spectrum Used 20 MHz 20 MHz The following list defines the standard hardware components for IAPs and MWRs Device Enclosure with 2 N type Female Antenna Connector 120V A C Power Cable with a NEMA 5 15 plug 2 Antennas with N type Male Ante...

Page 19: ...nnas The following antennas are recommended for use with Infrastructure devices Table 2 3 Recommended Antennas for Infrastructure Devices Manufacturer Part Number Gain Usage Radiall Larsen R380700212 8 dBi 2 4 GHz Infrastructure Radiall Larsen R380 500 226 10dBi 5 8 GHz Infrastructure ...

Page 20: ...tion should be observed during deployment and installation Observe the following additional guidelines when deploying fixed Infrastructure devices MWR and IAP The MWR may be mounted on a pole having a diameter of 1 3 5 inches utilizing the provided bracket The antenna must have a separation distance of at least 2 meters from the body of all persons and must not be co located or operating in conjun...

Page 21: ... the device must be powered up and have connectivity to the MiSC The Geo location coordinates are entered into an infrastructure device via the Device Manager Network management tool installed on the MeshManager server refer to the MeshManager Users Guide Motorola recommends that a DGPS receiver be used to obtain accurate GPS coordinates 1 Place the brackets at the desired position on the pole 2 A...

Page 22: ...the device should be operation in 60 to 120 seconds 2 Obtain the 802 11 MAC addresses for the device subcomponents that were recorded in the MAC Address Table earlier in this manual The address will be in the format 02 05 12 30 xx yy 3 Within MeshManager s Device Manager screen right click on the appropriate MWR device in the Device Tree and select the Ping Device option 4 Check for a successful r...

Page 23: ... 7 days a week 24 hours Technical Support 800 221 7144 USA Obtaining Support Motorola provides technical support services for your system and recommends that you coordinate warranty and repair activities through the Motorola System Support Center SSC When you consult the Motorola SSC you increase the likelihood that problems are rectified in a timely fashion and that warranty requirements are sati...

Page 24: ...lty Field Replaceable Entities FREs North America 800 221 7144 Radio Products and Services Division The Radio Products and Services Division is your source for manuals and replacement parts Radio Products and Services Division Telephone Numbers The telephone numbers for ordering are 800 422 4210 US and Canada orders The fax numbers are 800 622 6210 US and Canada orders The number for help identify...

Page 25: ...e job ticket as necessary If the warranty is out of date you must have a purchase order Print the return address clearly in block letters Provide a phone number where your repair technician can be reached Include the contact person s name for return Pack the assembly tightly and securely preferably in its original shipping container ...

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Page 27: ...for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio commun...

Page 28: ...e that is substantially below the FCC recommended limits Do not touch or move the antenna s while the unit is transmitting or receiving Do not hold any component containing a radio such that the antenna is very close to or touching any exposed parts of the body especially the face or eyes while transmitting Do not operate a portable transmitter near unshielded blasting caps or in an explosive envi...

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