Motorola iM1100, User Manual

Page 1: ...iM1100 Wireless Modem for WindowsTM 95 WindowsTM 98 Windows 2000 and WindowsTM NT User s Guide NNTN4180B NNTN4180B ...

Page 2: ...ntact your service provider Before you call make a note of the exact problems and error messages you encountered N O T E Additional information for iDEN Wireless Data Services can be found on the Motorola iDEN web site at http www mot com iDEN ...

Page 3: ...ion Products 52 Limited Warranty Motorola Communication Products International 56 Limited Warranty Motorola Communication Products Canada 60 Patent and Trademark Information 65 IMPORTANT Read Safety and General Information on page 42 before using your iM1100 Wireless Modem Information for Advanced Users Information for advanced users including instructions for setting up windows components reconfi...

Page 4: ...tial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be dete...

Page 5: ...is inserted in your laptop s Type II PCMCIA slot The modem s antenna transmits and receives data The antenna is on a hinge and can be repositioned The antenna can be removed if you want to attach the modem to an external antenna The modem requires a SIM card to function The SIM card can be removed and replaced The modem is powered by its own battery It draws only a small amount of power from your ...

Page 6: ...pull it out of the antenna opening N O T E S To maintain FCC RF exposure compliance position the antenna and the radio product at least one inch 2 5 cm from any part of the body of the user or bystanders when using the supplied antenna When using any approved accessory antenna position it at least eight inches 20 cm from any part of any person Handle the antenna with care Do not remove it or repla...

Page 7: ...tenna opening Replacing a SIM Card Figure 2 Replacing SIM Card To remove the SIM card see Figure 2 1 Remove the iM1100 Wireless Modem from your laptop and turn it over so that the antenna is at the upper right corner 2 Slide the SIM card out of its slot by inserting a ballpoint pen in the slot on the left of the SIM card and gently pushing the SIM card out to the right 3 When the SIM card pops out...

Page 8: ...lacing Battery To remove the battery see Figure 3 1 Open the battery door by gently pushing the tab upward and taking it off 2 Release the battery by lifting it up slightly The battery pops up automatically 3 Hold the sides of the battery with your fingers and gently pull it out To replace the battery see Figure 3 1 Insert the battery into the battery compartment Push it all the way in 2 Gently pr...

Page 9: ...attery when the modem is on or off Status Light The LED status light located on the front panel of the iM1100 Wireless Modem indicates the service state of your modem When Using Modem N O T E Your iM1100 Wireless Modem s battery must be fully charged when you install the iM1100 Wireless Modem Application and Installation Software Status Light iM1100 Modem Status Flashing Red Registering Your modem...

Page 10: ...d Green Transmitting or receiving data Status Light iM1100 Modem Battery Status Off No battery Alternating Red and Green Fatal error was detected during power up Flashstrap Fatal Error or Invalid Battery Solid Red Rapid charging Solid Amber 31 60 charged Flashing Green 61 90 charged Solid Green 91 100 charged Status Light iM1100 Modem Status ...

Page 11: ...acket data transmits packets blocks of data at high speed After the data is transmitted you can remain connected without being charged for the idle time Circuit data Access your corporate server to send and receive data over the circuit switched cellular channel just as you would using the Standard Telephone Network Circuit data provides a dedicated connection for transmitting data The connection ...

Page 12: ...l compatible 586 or higher processor One of these operating systems installed Windows 95 Release 2 Windows 98 Second Edition Windows NT 4 0 Workstation Service Pack 4 5 or 6 or Windows 2000 Professional Service Pack 1 or 2 Minimum 8 MB of addressable RAM CD ROM or DVD drive 9 MB free hard disk space Recommended One of these modem installation wizards installed Softex Inc PC Card Controller for Win...

Page 13: ...1100 Wireless Modem only when prompted to by the installation software N O T E When you insert the modem into your laptop you may be prompted to enter a SIM PIN See SIM Card Personal Identification Number PIN on page 37 for more information If your modem is set to require you to enter a SIM PIN your default SIM PIN is 0000 It is recommended that you change your SIM PIN to prevent fraudulent use of...

Page 14: ...Software installation program does not start automatically select Start and then select Run and then type D _setup exe where D refers to the letter of your CD ROM or DVD drive 5 An auto run window opens Click Setup Installing on Windows 95 98 Windows 2000 and Windows NT From this point in the installation the steps you take depend on the operating system running on your laptop If you are using Win...

Page 15: ... page 20 Correcting Resource Conflicts in Windows 95 If you are running Windows 95 on your laptop you may see this error message This means you have as many devices installed on your laptop as your system can accommodate Attempting to install the modem has caused a resource conflict N O T E If you are running Windows 95 you may now see an error message saying that the installation can t continue I...

Page 16: ...ssage 2 Right click the My Computer icon and select Properties 3 Choose the Device Manager tab in the System Properties window 4 Select Modem and click the to the left of it This displays a list of modems installed on your laptop 5 Select Motorola iM1100 PC Card modem ...

Page 17: ...modem Click Remove This removes the improperly installed iM1100 Wireless Modem from your system 9 View the devices in the System Properties window and identify a device you can remove so that you may install the iM1100 Wireless Modem Do not attempt to remove any devices that are integral to your system such as hard drives or display cards 10 In the System Properties window select the device you wa...

Page 18: ...instructing you to exit other applications before continue Exit other applications and click Continue 2 A window opens instructing you to insert the modem Insert the iM1100 Wireless Modem into the PCMCIA slot in your laptop 3 When this window opens click OK 4 Restart your laptop 5 When the welcome window opens follow the steps in Completing the Installation on page 20 ...

Page 19: ... When you start the installation software a window opens instructing you to exit other applications before continue Exit other applications and click Continue 2 The Install New Modem opens Check Don t detect my modem I will select it from a list Then click Next to continue 3 The Install New Modem window now shows modem manufacturers and models Click Have Disk 4 When the Install From Disk window ap...

Page 20: ...a of the Install New Modem window highlight the Motorola iM1100 Wireless Modem Then click Next 6 In the Select Port area of the Install New Modem window choose an appropriate COM port for the iM1100 Wireless Modem Click Next ...

Page 21: ... Modem Setup window opens informing you that you will need to restart your system before you can use the modem Click OK 8 The Install New Modem window appears indicating that your modem has been installed successfully Click Finish ...

Page 22: ... Setup window opens Click Add N O T E If a modem is already installed on the same COM port as the Emphasis i85 Emphasis s phone Wireless Modem choose an alternate COM port for the Emphasis i85 Emphasis s phone Or if the modem shown occupying the COM port is no longer in use click Remove to remove it and then click Add If you need assistance contact your local IT department ...

Page 23: ...ed COM port Verify that the iM1100 Wireless Modem was added to the list of RAS devices verify that TCP IP is the only dial out network protocol Then click Continue 13 In the Network Services Selection window click Close 14 The Network Settings Change window opens prompting you to restart your laptop Click Yes to restart 15 When the welcome window opens follow the steps in Completing the Installati...

Page 24: ...ocation or use the default Then click Next 4 In the Select Program Folder window choose a destination folder or use the default Then click Next Wait as the files are copied to your destination folder 5 A window opens asking you if you want to create a shortcut for the iM1100 Wireless Modem Status Applet on your desktop Click Yes to create this shortcut 6 The Setup Complete window opens If you do n...

Page 25: ...e Modem Speed on Windows 95 98 1 Double click the My Computer icon on your desktop 2 Double click the Dial Up Networking icon in the My Computer window 3 In the Dial Up Networking window right click the iM1100 icon and choose Properties 4 The iM1100 window opens Select Motorola iM1100 PC Card Modem from the Connect using drop down list and click Configure ...

Page 26: ... for Maximum Speed is 19200 If a different value is shown select 19200 from the drop down list 6 Click OK 7 Click OK again Setting the Modem Speed on Windows 2000 1 From the Start button choose Settings Network and Dial Up Connections iM1100 2 The Connecting iM1100 window opens Click Properties ...

Page 27: ...23 Setting Up Your Modem 3 The iM1100 window opens Select Motorola iM1100 PC Card Modem from the Connect using area and click Configure ...

Page 28: ... If a different value is shown select 19200 from the drop down list 5 Click OK Setting the Modem Speed on Windows NT 1 Double click the My Computer icon on your desktop 2 Double click the Dial Up Networking icon in the My Computer window 3 Select iM1100 from the Phonebook Entry to Dial drop down list ...

Page 29: ... drop down list 5 The Edit Phonebook Entry window opens Choose the Basic tab In the Dial using field select Motorola iM1100 PC Card Modem from the drop down list Click Configure 6 The Modem Configuration window opens Select a value of 19200 from the Initial speed bps drop down list Click OK ...

Page 30: ...ion Number PIN on page 37 Powering the Modem On and Off Your modem is automatically powered on when inserted into your laptop s PCMCIA slot and powered off when removed from the slot To power the modem off or on while it remains in your laptop s PCMCIA slot 1 Double click the iM1100 Wireless Modem software icon on your taskbar 2 The MMap Motorola Wireless Modem window opens Click Power On to power...

Page 31: ...reless Modem to the internet or an intranet 1 Start the iM1100 Wireless Modem Status Applet on your laptop To do this form the Start button select Programs Motorola iM1100 Wireless Modem Applet Status program or double click the shortcut on your desktop The Motorola iM1000 Packet Data Dialer window appears 2 Click Connect As the connection starts you will see the following messages CONNECTING CONN...

Page 32: ... Service window s menu bar and then choose Disconnect and Exit This disconnects your modem from the network and closes the status window When You Are Connected After you send data the packet data transfers take place during times when the iDEN network is not busy You do not have simultaneous contact with the addressee When your iM1100 Wireless Data Modem is connected to the network you are Packet ...

Page 33: ...0 Packet Data Service window is not open open it by clicking on the iM1100 Wireless Modem icon on your taskbar or click the desktop icon If you have Text Messages an envelope icon appears in the iM1100 Packet Data Service window If you have unread Text Messages the icon appears as a closed envelope The number below the envelope icon indicates the total number of Text Messages you have If you recei...

Page 34: ... the iM1100 Wireless Modem after a set period of inactivity Your modem is considered inactive when it is on but not connected to the network By default this period is 15 minutes Thirty seconds before the Inactivation Timer powers your modem off a pop up window appears to notify you that your modem is about to be powered off You can then choose to power the modem off or leave it on To change the le...

Page 35: ...vice Provider ISP for specific instructions on setting up a modem to access their server To make a circuit data connection using your iM1100 Wireless Modem 1 Open the Dial Up Networking window The steps you take to access this window and the exact look of this window depend on your operating system 2 From the Dial Up Network window double click Make New Connection 3 Follow the instructions present...

Page 36: ...you the following information about your current connection baud rate duration bytes received and bytes sent To display the iM1100 Packet Data Connection window click the iM1100 Wireless Modem software icon located on the taskbar see page 26 Bytes count includes Data sent and received through the iM1100 Packet Data Network Data communication between the modem and the PC used for showing your modem...

Page 37: ...ng information Status Icons The window displays status icons that tell you how your modem is functioning with respect to signal strength and battery charge and inform you that you have received Text Messages Status Bar The status bar indicates the Packet Data Status active or idle Equipment IP Address and the number of kilobytes that were sent and received through the iDEN Packet Data Network duri...

Page 38: ...t packet data session Icon Indicates 3456 Battery Strength icons remaining battery charge More bars on the battery indicate a greater charge When the modem battery is charging battery icon displays sparks from its top a Signal Strength icons strength of the network signal More bars next to the antenna indicate a stronger signal Y Packet Data Ready modem is ready to transmit or receive data Text Me...

Page 39: ... you to disconnect the modem and exit Setup Options Use the Setup option to adjust the rate at which your modem performs self evaluation tasks Preferences enables you to change your modem s response time Response Time is the frequency in seconds with which the application will obtain battery level and system description information Carrier No The hexadecimal equivalent for the service provider num...

Page 40: ... the IP server you are using The ping waiting time which is the amount of time the modem waits between attempts to contact your server The maximum number of times the modem attempts to contact the server before timing out The number of bytes per packet of data Check Network tells you whether you are communicating successfully with your IP server Help The help option accesses online help ...

Page 41: ...use the modem When the SIM PIN requirement is disabled the modem can be used without entering a SIM PIN To disable the SIM PIN requirement 1 Right click on the iM1100 Wireless Modem icon on your taskbar see page 26 and choose Properties 2 The Motorola iM11000 Modem window opens To disable the SIM PIN requirement uncheck Enable SIM Card 3 Enter your SIM PIN and click OK N O T E Incorrectly entering...

Page 42: ...rations window opens 3 Click User Settings 4 Click on the SIM PIN Change tab 5 Enter a new 4 to 8 digit SIM PIN in the New SIM PIN field Enter it again in the Confirm New SIM PIN field 6 Click OK Unblocking the SIM PIN If you forget your SIM PIN and unsuccessfully enter it three times access to your iM1100 Wireless Modem will be blocked N O T E Before you begin obtain the SIM PIN Unblocking Key PU...

Page 43: ...onfigurations window opens 3 Click User Settings 4 Click on the SIM PIN Unblock tab 5 In the SIM PUK field enter the 8 digit PUK code given to you by your service provider 6 Enter a new 4 to 8 digit SIM PIN in the New SIM PIN field Enter it again in the Confirm New SIM PIN field 7 Click OK 8 Remove your iM1100 Wireless Modem from the PCMCIA slot in your laptop and insert it again ...

Page 44: ...reless Modem in the PCMCIA slot in your laptop 2 From your Start button choose Settings Control Panel Modems 3 The Phone And Modem Options window opens Select the Modems tab 4 Select the iM1100 Wireless Modem from the modem list and click Remove 5 A confirmation window opens Click Yes 6 Another confirmation window opens Click OK 7 Remove the iM1100 Wireless Modem from the PCMCIA slot in your lapto...

Page 45: ...om Your Computer window opens indicating that the uninstall was successful Click OK ACCESSORIES N O T E If this window does not appear you can uninstall the iM1100 Wireless Modem Application and Installation Software by selecting Start Programs Motorola iM1100 Wireless Modem Applet Uninstall the Data Modem Applet Table 1 Accessories Table Kit Number Model Description ANTENNAS RRA4914B Mobile Roof ...

Page 46: ...ission Code of Federal Regulations 47 CFR part 2 sub part J American National Standards Institute ANSI Institute of Electrical and Electronics Engineers IEEE C95 1 1992 Institute of Electrical and Electronics Engineers IEEE C95 1 1999 Edition National Council on Radiation Protection and Measurements NCRP of the United States Report 86 1986 International Commission on Non Ionizing Radiation Protect...

Page 47: ...ions or attachments could damage the radio product and may violate FCC regulations DO NOT hold the antenna when the radio product is IN USE Holding the antenna affects call quality and may cause the radio product to operate at a higher power level than needed Operation To maintain FCC RF exposure compliance position the antenna and the radio product at least one inch 2 5 cm from any part of the bo...

Page 48: ...ual SAR level of the device while operating can be well below the maximum value This is because the radio device is designed to operate at multiple power levels so as to use only the power required to reach the network In general the closer you are to a wireless base station antenna the lower the power output Before a radio product is available for sale to the public it must be tested and certifie...

Page 49: ...ry Manufacturers Association recommends that a minimum separation of 6 inches 15 cm be maintained between a handheld wireless radio product and a pacemaker These recommendations are consistent with those of the U S Food and Drug Administration Persons with pacemakers should ALWAYS keep the radio product more than 6 inches 15 cm from their pacemaker when the radio product is turned ON Not operate t...

Page 50: ...use of radio products in the area where you drive Always obey them When using the radio product while driving please Give full attention to driving and to the road Use hands free operation if available Pull off the road and park if driving conditions so require ...

Page 51: ...L approved Do not remove install or charge batteries in such areas Sparks in a potentially explosive atmosphere can cause an explosion or fire resulting in bodily injury or even death NOTE The areas with potentially explosive atmospheres referred to above include fueling areas such as below decks on boats fuel or chemical transfer or storage facilities areas where the air contains chemicals or par...

Page 52: ... temperature and has good air flow 5 Let the radio product battery and SIM card dry for 72 hours before reconnecting the battery and or powering on the radio product Operational Cautions Antennas Do not use any portable radio product that has a damaged antenna If a damaged antenna comes into contact with your skin a minor burn can result Batteries All batteries can cause property damage and or bod...

Page 53: ...ormation Clean the external surfaces of the radio product with a damp cloth using a mild solution of dishwashing detergent and water Some household cleaners may contain chemicals that could seriously damage the radio product Avoid the use of any petroleum based solvent cleaners Also avoid applying liquids directly on the radio product ...

Page 54: ...e power outlet immediately and discontinue its use Use of a non recommended attachment to a battery charger may result in a risk of fire electric shock or injury to persons Make sure the battery charger power cord is located so that it will not be stepped on tripped over or subjected to damage or stress An extension cord should not be used with any battery charger unless absolutely necessary Use o...

Page 55: ...shock or fire Maximum ambient temperature around the power supply or transformer of any battery charger should not exceed 40 C 104 F The output power from the power supply or transformer must not exceed the rating given on the charger The disconnection from the line voltage is made by unplugging the power supply from the AC receptacle To reduce risk of electric shock unplug any battery charger fro...

Page 56: ...or reconditioned Product or refund the purchase price of the Product during the warranty period provided it is returned in accordance with the terms of this warranty Replaced parts or boards are warranted for the balance of the original applicable warranty period All replaced parts of Product shall become the property of MOTOROLA This express limited warranty is extended by MOTOROLA to the origina...

Page 57: ...lities regarding the Product Repair replacement or refund of the purchase price at MOTOROLA S options is the exclusive remedy THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESS WARRANTIES IMPLIED WARRANTIES INLCUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY IN NO EVENT SHALL MOTOROLA BE LIABL...

Page 58: ...directly by defects in material workmanship e A Product subjected to unauthorized Product modifications disassemblies or repairs including without limitation the audition to the Product of non MOTOROLA supplied equipment which adversely affect performance of the Product or interfere with MOTOROLA S normal warranty inspection and testing of the Product to verify any warranty claim f Product which h...

Page 59: ...s depreciated and accept its return The depreciation will be an equal amount per year over the lifetime of the Product or parts as established by MOTOROLA MOTOROLA will have no liability with respect to any claim of patent infringement which is based upon the combination of the Product or parts furnished hereunder with software apparatus or devices not furnished by MOTOROLA nor will MOTOROLA have ...

Page 60: ...ditioned Product or refund the purchase price of the Product during the warranty period provided it is returned in accordance with the terms of this warranty Replaced parts or boards are warranted for the balance of the original applicable warranty period All replaced parts of Product shall become the property of MOTOROLA This express limited warranty is extended by MOTOROLA to the original end us...

Page 61: ...D WARRANTIES INLCUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW IN NO EVENT SHALL MOTOROLA BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT FOR ANY LOSS OF USE LOSS OF TIME INCONVENIENCE COMMERCIAL LOSS LOST PROFITS OR SAVING...

Page 62: ...ecifications or the local type acceptance labeling in effect for the Product at the time the Product was initially distributed from MOTOROLA j Scratches or other cosmetic damage to Product surfaces that does not effect the operation of the Product k Normal and customary wear and tear l Exclusion for defects or damage arising from use of the products in connection with non MOTOROLA equipment V PATE...

Page 63: ...ished by MOTOROLA which is attached to or sued in connection with the Product or any parts thereof In no event shall MOTOROLA be liable for any incidental special or consequential damages arising from any claim of patent infringement or alleged infringement Laws in the United States and other countries preserve for MOTOROLA certain exclusive rights for copyrighted MOTOROLA software such as the exc...

Page 64: ...arts replace it with a new or reconditioned Product or refund the purchase price of the Product during the warranty period provided it is returned in accordance with the terms of this warranty Replaced parts or boards are warranted for the balance of the original applicable warranty period All replaced parts of Product shall become the property of MOTOROLA This express limited warranty is extended...

Page 65: ...ies regarding the Product Repair replacement or refund of the purchase price at MOTOROLA S options is the exclusive remedy THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESS WARRANTIES IMPLIED WARRANTIES INLCUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY IN NO EVENT SHALL MOTOROLA BE LIABLE F...

Page 66: ... workmanship e A Product subjected to unauthorized Product modifications disassemblies or repairs including without limitation the audition to the Product of non MOTOROLA supplied equipment which adversely affect performance of the Product or interfere with MOTOROLA S normal warranty inspection and testing of the Product to verify any warranty claim f Product which has had the serial number remove...

Page 67: ...o any such claim but such defense and payments are conditioned on the following a That MOTOROLA will be notified promptly in writing by such purchaser of any notice of such claim b That MOTOROLA will have sole control of the defense of such suit and all negotiations for its settlement or compromise and c Should the Product or parts become or in MOTOROLA S opinion be likely to become the subject of...

Page 68: ... the exclusive rights to reproduce in copies and distribute copies of such MOTOROLA software MOTOROLA software may be used in only the Product in which the software was originally embodied and such software in such Product may not be replaced copied distributed modified in any way or used to produce any derivative thereof No other use including without limitation alteration modification reproducti...

Page 69: ...ories or other media Laws in the United States and other countries preserve for Motorola and third party software providers certain exclusive rights for copyrighted software such as the exclusive rights to distribute or reproduce the copyrighted software Accordingly any copyrighted software contained in the Motorola products may not be modified reverse engineered distributed or reproduced in any m...

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