Problem
Cause
Solution
Data plan not
activated.
Contact your service provider and ensure that your data
plan is enabled.
No sound.
Volume set-
ting is low or
turned off.
Adjust the volume.
Device turns off.
Device is in-
active.
The display turns off after a period of inactivity. Set this pe-
riod to 15 seconds, 30 seconds, 1, 2, 5, 10, or 30 minutes.
Battery is de-
pleted.
Recharge or replace the battery.
Extreme bat-
tery tempera-
ture.
Move device to an area where the ambient temperature is
between 0 °C (32 °F) or above 45 °C (113 °F).
A message ap-
pears stating not
enough storage
memory.
Too many
applications
installed on
the device.
Remove user-installed applications on the device to recov-
er memory. Select
→
→
Apps
→
Downloaded.
Select the unused programs and tap
Uninstall
.
Device cannot find
any Bluetooth devi-
ces nearby.
Too far from
other Blue-
tooth devi-
ces.
Move closer to the other Bluetooth device(s), within a
range of 10 meters (32.8 feet).
The Blue-
tooth de-
vice(s) near-
by are not
turned on.
Turn on the Bluetooth device(s) to find.
The Blue-
tooth de-
vice(s) are
not in discov-
erable mode.
Set the Bluetooth device(s) to discoverable mode. If nee-
ded, refer to respective Bluetooth-enabled device (acces-
sory) user manual..
Visual Voicemail is
not working.
Using a Veri-
zon SIM card
on LEX L10g
device.
To resolve visual voicemail issue, see
Voicemail for LEX L10g on page 88
11.8
Back Up or Restore Data on Your Device
Back up data on the LEX L10ig manually, by exporting VC files, or using Google or restore data on
your device by managing android or Google settings.
11.8.1
Backing Up the LEX Series Device Manually
Backing up the LEX L10g must be done manually.
Prerequisites: A USB cable to connect the device to a computer.
MN002858A01-A
Chapter 11: Maintenance and Troubleshooting
166
Summary of Contents for LEX L10g
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