11.9
Resetting the LEX Device
Use this procedure to reset the LEX L10g.
When and where to use: If the device does not operate properly, perform the following procedure.
Procedure:
1 Power off and on the device and verify if the problem is gone.
The device restarts. If the problem remains, perform Step 2.
CAUTION: To avoid erasing important data from your device, do not press any of the
buttons during power up.
2 Remove the battery, reinsert it, and verify if the problem is gone.
The device restarts. If the problem remains, perform factory data reset.
11.9.1
Performing Factory Data Reset
A factory data reset is a software restore of the LEX L10g to its original manufacturer settings. Before
resetting the device, back up your data. Factory data reset erases all your personal data from the LEX
L10g memory and microSD card including: configuration, contents, accounts, installed applications,
user settings, music, photos, videos, installed licenses, pre-loaded application updates, DM
bootstrapping data, integrated and pre-loaded application configuration, post-loaded applications and
user passwords. After reset is performed, re-enter your backed up information.
When and where to use: Use this procedure to perform factory data reset:
CAUTION: Factory data reset is performed only by technical support as a last resort when the
LEX L10g fails to operate. Before performing factory data reset, remove the SIM and microSD
cards from the device. Performing factory data reset with a microSD or SIM cards installed may
cause data corruption or loss.
NOTICE: Factory data reset configures the LEX L10g to public communication only. To return
to combined Public and Private configuration, see your technical support. The last updated
firmware and the initial version of pre-loaded applications are preserved through a reset to
factory defaults.
Procedure:
1 Tap
.
2 Tap
.
3 Tap Backup & reset.
4 Tap Factory data reset.
The device powers off, powers on, then the system recovery screen appears.
MN002858A01-A
Chapter 11: Maintenance and Troubleshooting
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Summary of Contents for LEX L10g
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