Motorola M3588, Service Manual

Page 1: ...M3588 Level 1 2 Service Manual Rev 1 0 ...

Page 2: ...EATURE LIST 3 1 List of Features available 7 3 2 Phone Book 7 3 3 Call Related Features 8 3 4 Messages 9 3 5 Phone Set Up 10 3 6 Network selection 11 3 7 Call Meters 11 3 9 Prepay Service 12 SECTION 4 DISASSEMBLY PARTS 4 1 Dissasembly Introduction 14 4 2 Recommended Tools 14 4 3 Disassembly Procedure 14 4 4 Assembly procedure 14 4 5 Exploded Parts diagram 18 4 6 Replacement parts 18 SECTION 5 SIM ...

Page 3: ... 2 Mechanical repairs 24 6 3 Basic modular troubleshooting 24 6 4 Repair Chart 25 6 5 Software Upgrade 27 6 6 Flexing 27 6 7 Testing on HP8922 28 SECTION 7 ACCESSORIES 7 1 Introduction 30 SECTION 8 SALES MODELS 8 1 Dark Blue 32 8 2 Champagne Gold 32 SECTION 9 GLOSSARY OF TERMS 9 1 List of Abbreviations 34 ...

Page 4: ...of 45 European Customer Services iv M3588 SECTION 1 GENERAL ...

Page 5: ...es Computer Software Copyrights The Motorola products described in this instruction manual may include copyrighted Motorola computer programs stored in semi conductor memories or other media Laws in the United States and other countries preserve for Motorola certain exclusive rights for copyrighted computer programs including the exclusive right to copy or reproduce in any form the copyrighted com...

Page 6: ... against epidemic criteria Manufacturing to bear the costs of early life failure 1 2 3 Product Support Customers original units will be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component The Motorola HTC centres will perform level 4 full component repairs 1 2 4 Custom...

Page 7: ...grounded according to installation instructions for safe operation Users are advised to turn off their equipment when at a refueling point Safety is every driver s responsibility Cellular telephones should only be used in situations in which the driver considers it safe to do so 1 3 3 General DO NOT allow children to play with any radio equipment containing a transmitter DO NOT operate this equipm...

Page 8: ...of 45 European Customer Services 1 M3588 SECTION 2 M3588 DESCRIPTION ...

Page 9: ...250 ma avg 1 0A peak Stand by Current Typically 7 0 ma DRX2 Dimensions 140mm X 50mm X 25mm Size Volume 155 cc Weight 168 g Temperature Range 10C to 55C Transmitter Function Specification RF Power Output 33 dBm 2dB GSM 30 dBm 2 dB DCS Output Impedance 50 ohms nominal Spurious Emissions 36 dBm from 0 1 to 1 Ghz 30 dBm from 1 to 4 Ghz Receiver Function Specification RF Level 102 dBm RX bit error rate...

Page 10: ...cols and commands through the network base stations between the unit and the network provider and is programmed using SMS Different Antenna Larger phone memory is incorporated to support the Over the phone programming OTA This product is within the same family as the Modulus II and its main features include Dual Band Pay As You Go option Class II Sim tool kit Internal headset socket Potential to s...

Page 11: ...Services 4 M3588 Headset Socket Keypad Fig 2 1 Mechanical pictorial Overview Dual Band Logo Mic SIM Contacts Battery Contacts IMEI MSN Label Headset Jack Socket Accessory Connector Lens Speaker Antenna Charging Socket Antenna ...

Page 12: ...lume Matrix XWhite holographic film on display Volume cubic cm Weight grams Talk Time minutes Standby time hours With Battery type 157 170 160 230 74 110 650mAh AAA Long NiMH 1 Ext B 2 Ground 3 Man Test 4 Uplink 5 Not Connected 6 Downlink 7 DSC_EN_B 8 UTXD 9 Ground 10 UTXD_IN 11 Ground 1 11 ...

Page 13: ...of 45 European Customer Services 6 M3588 SECTION 3 FEATURE LIST ...

Page 14: ...er Number Check Capacity Number of unused locations Prevent access 1 No memory restrictions 2 To SIM card memory Last 10 Calls 1 Last Calls made 2 Last calls received 3 Erase all numbers My phone number s Fixed dialing View fixed dial list Setup fixed Dialing Enter Pin2 1 On 2 Off 3 Edit Entry 4 Add Entry 5 Erase Entry One Touch Dial Setting 1 To SIM memory PHONE BOOK Accessory Setup 1st Generatio...

Page 15: ... Barring Bar outgoing calls 1 Int l Calls 2 Int l Calls Except home 3 All Calls 4 Off Bar Incoming Calls 1 When Roaming 2 All Calls 3 Off Change Bar password Cancel all barring Divert Voice calls Divert all Voice calls 1 On 2 Off 1 On 2 Off 1 On 2 Off Divert Fax Calls 1 On 2 Off Divert Data Calls Cancel all diverting Divert when unavailable Closed user Group Set Group ID Allow Outside Access 1 Def...

Page 16: ...ore Message Outgoing Messages Go to next message Send message Edit message Delete message 1 Send message 2 Store message Cell broadcast 1 On 2 Off Message Settings 1 Voicemail Number 2 Service Centre 3 Expiry Period 4 Outgoing message type Reply to message Delete all messages Message Editor Edit Message Send message Store Message Enter Number Stored to Outgoing ...

Page 17: ... Extended menus Change Greeting Language Selection Battery saving mode Select Keypad tones Phone Status 1 On 2 Off Standard Tone Music Tone Automatic Lock Lock Now Change Unlock mode 1 On 2 Off 1 On 2 Off 3 Change SIM pin Code 1 On 2 Off English Automatic 1 On 2 Off 1 Normal Tones 2 Single Tones 3 No Tones 1 Status review 2 Master reset 3 Master Clear Change SIM PIN2 Code ...

Page 18: ...ation 2 Delete Selection CALL METERS Show Call charges 1 Show last call 2 Total for all calls 3 Credit remaining Show call timers 1 Show last call 2 Total for all calls 3 Reset all timers Set audible Call Timers Single Alert Timer Repetitive Timer 1 On 2 Off 1 On 2 Off Set in call Display 1 Show time per call 2 Show Charge per call 3 Show total Call charges 4 No in call display Call charge setting...

Page 19: ...of 45 European Customer Services 12 M3588 ACCESSORY SETUP 1 On 2 Off Automatic answer PREPAY SERVICE Service Center Customer Care ...

Page 20: ...of 45 European Customer Services 13 M3588 SECTION 4 DISASSEMBLY PARTS ...

Page 21: ...e recommended for use during the assembly disassembly of the M3588 Anti static Mat Kit 0180386A82 includes Antistatic mat 66 80387A95 Ground Cord 66 80334B36 Wrist Band 42 80385A59 Plastic Bladed Tool SLN7223A T7 Torx Driver 4 3 Disassembly Procedure The following set of diagrams will demonstrate the correct sequence and action required to disassemble the M3588 The use of the exploded diagram on p...

Page 22: ...own on clip at pulling towards you 2 Remove battery by pushing and lifting at the same time 3 Remove Antenna by rotating Anti clockwise 4 Remove all 5 screw 1 is situated under label and 1 is situated under RF Port cover by antenna If Label is punctured new label must be fitted ...

Page 23: ...of 45 European Customer Services 16 M3588 5 Separate Front and rear housings 6 Remove PCB from front housing 7 Remove keypad from Front housing 8 Carefully remove flex after prizing open Zif connector ...

Page 24: ... Services 17 M3588 9 Remove LCD module by pulling out and up on catches 10 Fit blade under speaker and carefully lift off from front housing 11 Remove Speaker from front housing do not replace as adhesive seal will be damaged ...

Page 25: ...sng Assy 2 0186157P01 Rear Housing 3 0186158P01 SIM Cover 4 1586134P01 Batt Door 5 AAHN5106A Lens 6 6186135P01 LCD 7 7202879Z63 Stubby Antenna 8 8586155P01 Speaker 9 5009150J03 Aux RF Cover 10 Keypad 11 7586133P02 Keypad Domes 12 4086177P01 Alert Speaker 13 5009005J03 Screw 14 0309315B02 Mic with pins 15 5009536H13 12 1 2 3 4 5 6 7 8 9 10 11 13 14 15 ...

Page 26: ...of 45 European Customer Services 19 M3588 SECTION 5 SIM CARDS AND SECURITY ...

Page 27: ...hen be pressed for approximatly 3 second until test appears on the display and the correct commands must then be followed Figure 6 1 SIM Card insertion 5 2 Live Sim Card A SIM Subscriber Identity module card will be required to access the existing local GSM DCS cellular network or remote networks when travelling If the roaming agreement has been made with the provider The SIM card contains all the...

Page 28: ...f Call Processor 20 Display S W version number of Modem 36 Initiate acoustic loopback 37 Stop test 38 Activate Mini SIM 39 Deactivate Mini SIM 43x Change audio path 51 Enable sidetone 52 Disable sidetone 57 Initialize non volatile memory 58 Display security code 58xxxxxx Modify security code 59 Display lock code 59xxx Modify lock code 60 Display IMEI 980 981 DCS GSM mode 99 Display all display pix...

Page 29: ...ber unique to the PCB and is stored within the unit s memory The following figure gives a description of the make up of this number Figure 5 3 IMEI label breakdown Some other label number configurations that will be present will be XCVR NUMBER Identifies type of product i e M3588 Usually SWF number PACKAGE NUMBER Determines type of equipment mode in which it was shipped and language with which it ...

Page 30: ...of 45 European Customer Services 23 M3588 SECTION 6 REPAIR AND TEST PROCEDURES ...

Page 31: ...cement PCB available Also a personality transfer would be necessary 6 2 Mechanical repairs Assembly replacement level troubleshooting and repair of the M3588 is limited to isolation and replacement of the main mechanical parts only See Exploded parts diagram and associated parts list 6 3 Basic Modular Troubleshooting The troubleshooting information in Table 2 shows some typical malfunction symptom...

Page 32: ...re Disassemble unit and remove LCD module and insert known good module Insert Battery and depress PWR button Ensure unit stays on if OK reassemble unit in new housing assembly 2 Personal telephone exhibits poor reception and or erratic operation such as calls frequently dropping Weak and or distorted audio etc a Antenna is defective Check to make sure that the antenna pin is properly connected to ...

Page 33: ...peaker If it was no better then proceed to c c Antenna assembly is defective Attempt a re phasing of the unit and recheck the symptom If symptom is the same but unit re phases correctly check to make sure the antenna connector is correctly soldered to the main board and that the antenna is fitted correctly If ok substitute a known good antenna assembly If this does not cure the fault re install th...

Page 34: ...internal charger is at fault Replace Logic RF Board Assembly refer to symptom 1c Verify that the Fault has been cleared and re assembles the unit with the new PCB 10 No Weak audio when using headset a Headset not fully pushed home Fully ensure the click is felt on the jack socket b Faulty Jack Socket Defective PCB Replace Logic RF Board Assembly refer to symptom 1c Verify that the fault has been c...

Page 35: ...t be put into test mode and then into Tx or Rx mode using the applicable manual test commands Ensure that a battery is present during this as the battery acts as a SIM card presence detect for the unit The PCB can then be taken out of the housing for any analysis 83220E Down Converter RF Cable M3588 under Test PSU Cable ...

Page 36: ...of 45 European Customer Services 29 M3588 SECTION 7 ACCESSORIES ...

Page 37: ...ng time are as follows Charger 3 pin 230Vac 7 5V AAPN4005A Charger Aust 7 5V AAPN4006A Charger Euro Bang 7 5V AAPN4007A Charger HK 7 5V AAPN4008A Charger Malaysia 7 5V AAPN4009A Charger PRC 7 5V AAPN4010A Charger Taiwan 7 5V AAPN4011A Charger Switch Mode 8 1V AAPN4003A Modulus II magazine battery is not backward compatible to M series phone It needs a new magazine battery p n AAHN5112A AANN4004A ...

Page 38: ...of 45 European Customer Services 31 M3588 SECTION 8 SALES MODELS ...

Page 39: ...k SA0774AY2B1 Plain Pkg Malaysia SA0775AY2B1 India SA0776AY2B1 Singapore SA0777AY2B1 New Zealand SA0778AY2B1 Australia 8 2 Champagne Gold SA0779AG2B1 Australia SA0780AG2B1 New Zealand SA0781AG2B1 Plain Pkg Malaysia SA0782AG2B1 India SA0783AG2B1 Euro Pkg 1 Thailand Vietnam Indonesia Sri Lanka Cambodia Pakistan Laos SA0784AG2B1 Euro Pkg 2 Phillipines Brunei Mauritus Bangkok SA0785AG2B1 Singapore ...

Page 40: ...of 45 European Customer Services 33 M3588 SECTION 9 GLOSSARY OF TERMS ...

Page 41: ...BCD Binary Coded Decimal BCU BTS Control Unit Bm Full rate traffic channel BN Bit Number BS Base Station BSC Base Station Controller BSIC Base Transceiver Station Identity Code BSS Base Station System BSSAP BSS Application Part DTAP and BSSMAP BSSC Base Station System Control Cabinet BSSMAP Base Station Systems Management Application Part BSSOMAP BSS Operation and Maintenance Application Part BSU ...

Page 42: ...tended Group special Mobile EFR Enhanced Full Rate EIR Equipment Identity Register EIRP Effective Isotropic Radiated Power EMC Electromagnetic Compatibility EMX Electronic Mobile Exchange ETSI European Telecommunications Standards Institute FACCH Fast Associated Control channel FACCH F Full rate Fast Associated Control channel FACCH H Half rate fast Associated Control channel FB Frequency correcti...

Page 43: ... LR Location Register MA Mobile Allocation MAH Mobile Access Hunting MAI Mobile Allocation Index MAIO Mobile Allocation Index Offset MAP Mobile Application Part MCC Mobile Country Code MCI Malicious Call Identification MD Mediation Device ME Mobile Equipment MF Multi Frequency tone signaling type MLSE Maximum Likelihood Sequence Estimator MM Mobility Management MMI Man Machine Interface MNC Mobile...

Page 44: ...QOS Quality of Service RAB Random Access Burst RACH Random Access Channel RBDS Remote BSS Diagnostic Subsystem RBU Remote Base Station Unit PCN RCU Radio Channel Unit REC Recommendation REL Release RELP LTP Regular Pulse Excitation Long Term Prediction REQ Request RFCH Radio Frequency Channel RFN Reduced TDMA Frame Number RLP Radio Link Protocol ROSE Remote Operations Service Element a CCITT speci...

Page 45: ...speech TCH TCH HS A half rate speech TCH TCP Transmission Control Protocol TDMA Time Division Multiple Access TE Terminal Equipment TMN Telecommunications Management Network TMSI Temporary Mobile Subscriber Identity TN Timeslot Number TRX Transceivers TTY TeleTYpe refers to any terminal TS Time Slot TUP Telephone Users Part UI Unnumbered Information frame Um Air Interface VAD Voice Activity Detect...

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