10 - 4 MC17/MC17T Product Reference Guide
Troubleshooting
Mobile Computer
Table 10-1 Troubleshooting the Mobile Computer
Problem
Cause
Solution
Mobile computer does
not turn on.
Lithium-ion battery
not charged.
Charge or replace the lithium-ion battery in the mobile computer.
Lithium-ion battery
not installed properly.
Ensure battery is installed properly. See
System crash.
Perform a warm boot. If the mobile computer still does not turn
on, perform a cold boot. See
Resetting the Mobile Computer on
.
Mobile Computer is in
a critical suspend
state due to low
battery.
Place the mobile computer in the Charging cradle. The mobile
computer re-boots and begins charging. Depending on how
depleted the battery is, the mobile computer may take up to five
minutes before it turns on.
Rechargeable
lithium-ion battery did
not charge.
Battery failed.
Replace battery. If the mobile computer still does not operate, try
a warm boot, then a cold boot. See
Mobile computer
removed from cradle
while battery was
charging.
Insert mobile computer in the Charging cradle and begin
charging. The battery fully charges in approximately five hours.
Ambient temperature
of the Charging
cradle is too warm or
too cold.
The ambient temperature must be between 0 °C and 40 °C
(32 °F and 104 °F).
During data
communication, no data
was transmitted, or
transmitted data was
incomplete.
Mobile computer
removed from
Charging cradle or
unplugged from host
computer during
communication.
Replace the mobile computer in the Charging cradle, or reattach
the Development cable and re-transmit.
Incorrect cable
configuration.
See the System Administrator.
Communication
software was
incorrectly installed or
configured.
Perform setup. See
Chapter 8, Cradle Installation
for details.
Ensure that Microsoft ActiveSync 4.5 or greater is installed on
the host computer.
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