Maintenance & Troubleshooting
6 - 9
Single-slot USB Cradle
Table 6-3
Troubleshooting the Single-slot USB Cradle
Symptom
Possible Cause
Action
LEDs do not light
when MC55 or spare
battery is inserted.
Cradle is not
receiving power.
Ensure the power cable is connected securely to both the
cradle and to AC power.
MC55 is not seated
firmly in the cradle.
Remove and re-insert the MC55 into the cradle, ensuring it is
firmly seated.
Spare battery is not
seated firmly in the
cradle.
Remove and re-insert the spare battery into the charging slot,
ensuring it is firmly seated.
MC55 battery is not
charging.
MC55 was removed
from cradle or
cradle was
unplugged from AC
power too soon.
Ensure cradle is receiving power. Ensure MC55 is seated
correctly. Confirm main battery is charging under
>
Settings
>
System
>
Power
. The 2400 mAh battery fully charges in less
than four hours and the 3600 mAh battery fully charges in less
than six hours.
Battery is faulty.
Verify that other batteries charge properly. If so, replace the
faulty battery.
The MC55 is not
fully seated in the
cradle.
Remove and re-insert the MC55 into the cradle, ensuring it is
firmly seated.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0°C
(32°F) or above 40°C (104°F).
Spare battery is not
charging.
Battery not fully
seated in charging
slot.
Remove and re-insert the spare battery in the cradle, ensuring
it is firmly seated.
Battery inserted
incorrectly.
Re-insert the battery so the charging contacts on the battery
align with the contacts on the cradle.
Battery is faulty.
Verify that other batteries charge properly. If so, replace the
faulty battery.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
MC55 removed
from cradle during
communications.
Replace MC55 in cradle and retransmit.
Communication
software is not
installed or
configured properly.
Perform setup as described in the
MC55 Integrator Guide.
Summary of Contents for MC55A0
Page 1: ...MC55A0 MC55N0 ENTERPRISE DIGITAL ASSISTANT USER GUIDE ...
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Page 3: ...MC55A0 MC55N0 ENTERPRISE DIGITAL ASSISTANT USER GUIDE 72E 148113 01 Rev A August 2011 ...
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