Motorola MG7310, User Manual

Page 1: ...User Manual 8x4 Cable Modem plus N300 Wireless Router MG7310 ...

Page 2: ...rand and product names are the trademarks of their respective owners Copyright 2016 MTRLC LLC All rights reserved SAFETY This equipment is designed with the utmost care for the safety of those who install and use it However special attention must be paid to the dangers of electric shock and static electricity when working with electrical equipment All guidelines of this and of the computer manufac...

Page 3: ...WORKS 32 Changing Firewall Settings 34 Tuning Wireless Performance 36 WI FI MULTIMEDIA WMM 40 Parental Control 41 SETTING UP A BLACKLIST 43 SETTING UP A WHITELIST 45 SETTING UP TIMES WHEN INTERNET ACCESS IS ALLOWED AND NOT ALLOWED 47 Troubleshooting Tips 49 WHAT IF I CAN T MAKE AN INTERNET CONNECTION RIGHT AFTER INSTALLATION 49 WHAT IF MY MG7310 HAS BEEN WORKING THEN STOPS WORKING 49 WHAT IF I M G...

Page 4: ...ager that provides a lot of technical information about Model MG7310 and that tells you how to do some useful things as summarized below Please note that some users will never need to use the Configuration Manager Chapter 3 Alternate Ways to Connect Your Coax Cable Chapter 4 Connecting Devices to Your Cable Modem Router Chapter 5 Setting up an HDTV Streaming Media Device or Other Device Chapter 6 ...

Page 5: ...Quick Start Packaged with your MG7310 modem router Power Cube Coax Wrench Ethernet Cable Velcro Cable Tie ...

Page 6: ...0 as shown on the next panel Connecting to a Coax Cable Soon you ll need to connect your MG7310 to a live coax cable Sometimes a cable will already be available Sometimes there s a coax wall jack available and you connect to the jack with a coax cable Your MG7310 can also share a coax cable attached to a TV by using a coax splitter ...

Page 7: ... RESET button ETHERNET LAN 1 4 You can connect a computer HDTV game station or other Ethernet capable device to any of these 4 LAN ports COAX Connect a live coax cable to the modem s COAX connector as discussed above Tighten the nut so it s finger tight You may want to use the supplied wrench Make the connection snug but not over tight ...

Page 8: ... find this on the label on the bottom of the MG7310 Activate For some service providers you activate by calling them Many service providers including Comcast and Cox prefer that you activate by opening the Web browser of a computer that s plugged into one of the MG7310 s Ethernet ports If you don t have a computer you can use the Web browser of a Wi Fi device such as a smartphone or tablet In that...

Page 9: ... House 1 888 289 8988 Suddenlink 1 877 794 2724 Cable One 1 877 692 2253 Cox 1 888 556 1193 RCN 1 866 832 4726 Once your MG7310 is activated either online or by phone your service provider will provision your MG7310 service Typically this takes less than 5 minutes but in some cases this may take 30 minutes or longer to complete Try to browse the Web using a device connected via Ethernet or Wi Fi t...

Page 10: ...e lists and or black lists for certain users and times You want to get performance information about the MG7310 modem and or built in router This can be helpful in optimizing wireless performance If you need to access the MG7310 Configuration Manager open your Web browser Type http 192 168 0 1 in the address bar and press the Enter key In the login dialog box type the following User Name and Passw...

Page 11: ...of factors Please keep these things in mind Where possible put the MG7310 in a central place so that it s not too far away from your other wireless devices Try to avoid interference from other wireless devices such as Bluetooth headsets and stereos and 2 4 GHz cordless phones and base stations Don t put the MG7310 close to these interfering devices Sometimes it helps to change the MG7310 wireless ...

Page 12: ...ue ON Bonded with 2 or more channels Online Green Blinking Trying to go online ON Online OFF Offline 1 2 3 4 Ethernet LAN ports Green or Amber Blinking Ethernet data is flowing Green Connected at highest LAN speed 1 Gbps Amber Connected at 10 or 100 Mbps OFF No connection WLAN Green Blinking Data is flowing ON Wi Fi is enabled OFF Wi Fi is not enabled WPS Green Blinking WPS is in discovery mode ON...

Page 13: ...1 Use the loose end of an available live coaxial cable from your cable service provider Plug the loose end into the Coax jack of your cable modem 2 If there s a live coax jack in your wall connect a coax cable between that jack and the Coax jack of your cable modem 3 Use a live cable that s plugged into one of your televisions If you still want cable TV to go to that TV set you can get a coaxial s...

Page 14: ...e an Ethernet connection you need a device with an Ethernet connector and a cable to connect between that device and your cable modem In some cases this may be impossible because of the location of the devices In those cases or if the device doesn t have an Ethernet connector you will need to create a wireless connection as described below Connecting a Device via Ethernet To make the connection at...

Page 15: ...d use your new values See Chapter 8 if you want to change your wireless settings If you want to connect devices to a Guest Network use the Network Name and Password for that network See Chapter 8 if you want to set up a Guest Network Wireless devices vary but they all have a Wireless Settings area There you should first select the wireless network you want namely the wireless network name or Guest...

Page 16: ...ection Within that section there s normally a Network section In that section you may need to specify that you have an Ethernet connection if that s how you connect to the MG7310 If you want to connect wirelessly to the MG7310 you ll need to select its wireless network name and then enter its wireless password ...

Page 17: ...the Configuration Manager You can access the Configuration Manager from a computer or any other device that has a browser and that is connected via Ethernet or wirelessly to your cable modem If you will be changing wireless settings it s much better to use a device that connects via Ethernet while you make these changes To access the Configuration Manager do the following 1 Open your browser 2 Typ...

Page 18: ...You should see this page 3 Type admin in the Username field 4 Type motorola in the Password field ...

Page 19: ...5 Click the Login button ...

Page 20: ...on lets you view and modify your Wi Fi privacy settings and shows you basic information about your cable modem s addresses and software version The logout link lets you end your session with the Configuration Manager The Advanced button at the top of the page takes you to pages with more extensive information and options to configure your cable modem router ...

Page 21: ...tries The information icons appear on every page including Advanced pages The Advanced pages include more detailed status information as well as exhaustive configuration options for the Wi Fi Router and Firewall functions of your device In addition there is a Parental Control page and pages to set up Virtual Private Networks VPNs Click the Advanced button Note the Menus and Submenus at the top of ...

Page 22: ... row The currently selected submenu item is indicated by a small white pointer underneath it In this screenshot the menu item Status and submenu item Software are selected The following sections in this guide will walk you through the features that users most often want to configure ...

Page 23: ... games that don t involve connecting to another player or computer over the Internet Typically you will have to open ports on your router to support these devices There may be other settings that you need to change To open ports first log into the Configuration Manager as described in chapter 4 In summary you type 192 168 0 1 in the address bar of your browser go to that address enter the Username...

Page 24: ...how data flows from the address to specified LAN addresses and ports In this document we will describe how to create a rule for an IPv4 network The steps are similar for IPv6 To create an IPv4 Forwarding Rule first click the Add_IPv4 button You can now enter your port forwarding information ...

Page 25: ... device is using You game or device documentation should show you where to find this Your game or device may need more than one port to be forwarded In some cases the ports will be numbered sequentially in a range In other cases the ports may be separated In this case you will have to set up a separate forwarding rule for each port ...

Page 26: ...er in the range Otherwise if there is only one number enter the start port number again 4 Unless instructed otherwise in your game or device documentation leave the External entries blank They will fill in automatically 5 Select the protocol TCP UDP or Both indicated in your documentation 6 Select Enable in the Enable Disable pulldown 7 Click Save Repeat these steps as necessary to create rules fo...

Page 27: ...For games and game consoles you may also need to enable UPnP and to set the Firewall to OFF ...

Page 28: ...Click the UPnP Enable box and click Save at the top of the Router Selections box ...

Page 29: ...Select Off in the IPv4 Firewall Protection pulldown and click Save ...

Page 30: ...may want to change the wireless settings on the Primary Network The most common reason is that you re replacing a cable modem router and you want to use the same wireless network name and password that you ve had If you change the wireless settings on your MG7310 to match your previous settings you won t have to change the settings of wireless devices that worked with your previous router Unless t...

Page 31: ...This will bring you to the Basic Status and Settings page ...

Page 32: ... with their phone which is fine as long as long as they save it in a place where they are sure to find it when they need it Wireless Guest Networks You can enable one or more Guest Networks to let friends use your Internet connection without giving them access to other devices on your network To set up a Guest Network first log into the Configuration Manager as described in chapter 4 In summary yo...

Page 33: ...uest Network The following steps are optional Follow them if you want to change the default Guest Network Name and Password 1 Select and delete the old Guest Network Name then type in the new Guest Network Name and click Save 2 You can click the Show Key box to check your typing for Password 3 Select and delete the old Password then type in the new Password 4 Click the Save button ...

Page 34: ... want to change them you go to the ProtectionÆFirewall section of the Configuration Manager First log into the Configuration Manager as described in chapter 6 In summary you type 192 168 0 1 in the address bar of your browser go to that address enter the Username admin and Password motorola then click the Login button This will bring you to the Basic Status and Settings page Click the Advanced but...

Page 35: ...ired protection level and click Save The higher protection levels will make it harder for attackers to penetrate your network You may find that if you select one of these levels that some Internet activities may fail If that is the case you may need to use a lower level of protection during those activities Note that in order to play some games you may need to turn protection off When enabled Port...

Page 36: ... make by using the MG7310 s Configuration Manager Log into the Configuration Manager as described in chapter 4 In summary you type 192 168 0 1 in the address bar of your browser go to that address enter the Username admin and Password motorola then click the Login button This will bring you to the Basic Status and Settings page When the Basic Status and Settings page comes up click the Advanced bu...

Page 37: ...ct the Wireless Scan Bridge page Hover over the Wireless menu item to bring the Wireless submenu options into view then click the Scan Bridge submenu option This brings you to the Wireless Scan Bridge page ...

Page 38: ...e channels that your neighboring networks use Available channels are 1 through 11 Many installations use only channels 1 6 or 11 because ideally wireless devices should be separated by 5 channels If there are very few neighboring wireless devices in your location you should follow the rule of choosing a channel separated by 5 from all other channels For example if there are two neighboring network...

Page 39: ...te good candidate channels to use for your network Then navigate to the Wireless Basic page Hover over the Wireless menu item to bring the Wireless submenu options into view then click the Basic submenu option This brings you to the Wireless Basic page Select the desired channel from the Channel pulldown and click Save Wait for a minute or so for client devices to resynchronize to the new channel ...

Page 40: ... suboptimal wireless performance You can turn WMM Off and see if that improves performance in your network Select Off and click Save Power Save Support is designed to support client devices with the Power Save feature The Power Save feature extends battery life by reducing power consumption However sometimes this feature results in suboptimal wireless performance You can turn Power Save Support Of...

Page 41: ... is allowed and not allowed To make Parental Control settings go to the Protection Æ Parental Control section of the Configuration Manager First log into the Configuration Manager as described in chapter 6 In summary you type 192 168 0 1 in the address bar of your browser go to that address enter the Username admin and Password motorola then click the Login button This will bring you to the Basic ...

Page 42: ...ve If you need to modify the Whitelists or Blacklists first Disable Parental Control and Save Then Enable Parental Control when the changes are complete and Save again To set up either a whitelist or a blacklist you will need to first find the MAC Address of the device you want to control On some devices this may be found on a label On others there may be a way to query the device to display this ...

Page 43: ... the tab List of Blocked Addresses Blacklist click the Add button to the right A set of fields will appear Give your Blacklist a name and then type in the MAC Address of the device you want your Blacklist to apply to Use the format XX YY ZZ WW VV UU Next enter the URL of the first domain that you want to block for example BadSite com If you want to the Blacklist to apply only during certain hours ...

Page 44: ...inally make sure to check the Enable box and click the Save button Click the sign to add another site to block for this device Now you can add another site for example WorseSite com to the Blacklist Remember to click Save Click the sign again to add more sites if you like ...

Page 45: ...pply to If you re not sure ave this selection at the default setting BOTH inally make sure to check the Enable box and click the Save button Before you make any changes make sure Parental Contro p Under the tab List of Blocked Addresses Whitelist click the Add button to the right A set of fields will appear Give your Whitelist a name and then type in the MAC Address of the device Use the format XX...

Page 46: ...en enter the entry name device MAC Address site to allow and start and end time for the entry In the example below we have named the entry Joeys_PC and the site Joey_Safe_1 com with active time from 10 00 am to 2 00 pm Remember to click Save Click the sign to add another site to allow for this device Click the Add button to configure a Whitelist for yet another device if you like ...

Page 47: ...ng this you can allow Internet access for a particular device only during hours that you specify Access will be allowed to all Internet sites Internet access will not be allowed to any site outside of the hours that you specify Under the tab List of Allowed Addresses Whitelist click the Add button to the right A set of fields will appear Give your Whitelist a name and then type in the MAC Address ...

Page 48: ...r school period from 5 00 pm to 10 00 pm We have named the sample entry AfterSch Make sure to check the Enable box and click the Save button Click the Add button to configure a Whitelist entry for an allowed schedule for another device if you like When you have completed all Whitelists remember to Enable Parental Control at the top of the page and click Save ...

Page 49: ...computer Make sure that your coax cable is live You can check that by using it with a TV Check that you provided the correct setup information to your cable service provider Contact your cable service provider to make sure they ve turned on your Internet service What if my MG7310 has been working then stops working First turn your MG7310 off for at least 8 seconds then on to see if that fixes the ...

Page 50: ...es Try connecting your MG7310 nearer to where the coaxial cable comes into your home This lets you see whether your home s cabling is a problem If you re using a splitter with your MG7310 try the MG7310 without the splitter to see if that helps If it does you may need to get a better splitter What if I m told that my MG7310 isn t approved for my MG7310 service That s probably not true Leading cabl...

Page 51: ...ering with my MG7310 wireless router 1 Where possible put the MG7310 as far away as possible from interfering devices such as Bluetooth transmitters and neighbors Wi Fi routers 2 To try to pick a less used wireless channel for your MG7310 first go in to your MG7310 s Configuration Manager 3 Click the Advanced button at the top of the page then click the Wireless and Scan Bridge menu items at the t...

Page 52: ...information and also provides returns and warranty information www motorolacable com support Email support motorolacable com Phone 800 753 0797 Limited Warranty MTRLC LLC warrants this product against defects in material and workmanship for a warranty period of 2 years To read the full warranty please go to www motorolacable com warranty ...

Page 53: ...equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The device comp...

Page 54: ...endent and are firmware programmed at the factory to match the intended destination The firmware setting is not accessible by the end user For product available in the USA Canada market only channel 1 11 can be operated Selection of other channels is not possible Note to CATV System Installer This reminder is provided to call the CATV systems installer s attention to Section 820 93 of the National...