Motorola MGMT87, Quick Start Manual

Page 1: ...Quick Start DOCSIS 3 1 Cable Modem plus AX6000 Router plus 2 Xfinity Phone Lines M O D E L M T 8 7 3 3 ...

Page 2: ...1 Packaged with your MT8733 Power Supply Ethernet Cable RJ11 phone cord Coax Wrench Velcro Cable Organizer Para una Guía de Inicio Rápido en español por favor vaya a www motorolanetwork com MT8733ir ...

Page 3: ...t the existing coax cable and any other appropriate cables as described on page 3 Then activate as described starting on page 4 Connect your MT8733 as shown on page 3 Connecting to a Coax Cable Please see the connection photo on the next panel You connect your MT8733 to a live coax cable Sometimes a cable will already be available Sometimes there s a coax wall jack available and you connect to the...

Page 4: ... the 2 5GE port 2 5Gbps COAX Connect a live coax cable to the modem s COAX connector as discussed above Tighten the nut so it s finger tight You may want to use the supplied wrench Make the connection snug but not over tight POWER Connect the supplied power cube between the power jack and an electrical outlet RESET WPS button Prepare to activate By now you should have Subscribed to cable Internet ...

Page 5: ...he label on the bottom of the modem router Activate Activate your MT8733 by opening the Web browser of a computer or other device that s connected to your MT8733 and enter xfinity com activate Your device can be connected either wirelessly or via one of the MT8733 s Ethernet ports If you connect wirelessly you ll need the unique Wireless Network Name and Password printed on the bottom of your MT87...

Page 6: ...ight is ON You may have to wait a few minutes after power up If you haven t already plug a phone into the Tel1 port Take the phone off hook and confirm there is a dial tone Then make a call and ask the person who answers to call you right back Hang up so you can receive the incoming call and verify that your phone is working For more information about using the MT711 telephone capability please se...

Page 7: ...ngs You want to get performance information about the MT8733 modem and or built in router This can be helpful in diagnosing DOCSIS performance issues and or optimizing wireless performance If you need to access the MT8733 Configuration Manager open your Web browser Type http 192 168 0 1 in the address bar and then press the Enter key In the login dialog box type the following User Name and Passwor...

Page 8: ...Wireless range can be limited by a variety of issues including weak wireless clients and challenging building configurations Sometimes devices with a weak wireless signal will connect to the MT8733 and often those devices can slow down your network s WiFi If you need greater wireless range far away from your MT8733 you could add a Range Extender For more information please see www motorolanetwork ...

Page 9: ...ess One way to connect multiple devices is to plug the MT8733 phone port into a jack connected to existing telephone wiring Before doing this make sure to disconnect the wiring totally from the telephone company s network demarc This is normally done by unplugging a phone cord at the jack nearest to where the phone line comes into your home After you unplug that phone cord check that none of the p...

Page 10: ...ded channel s Blue ON Bonded with 2 or more channels Upstream Green or Blue OFF Upstream not connected or on external UPS power Green Blinking Ranging in progress Green ON Connected on 1 channel Blue Blinking Negotiating bonded channel s Blue ON Bonded with 2 or more channels Online Green or Blue OFF Offline or on external UPS power Blinking Trying to go online Green ON Blue ON Online in DOCSIS 3 ...

Page 11: ...wer Blinking Data is flowing ON WiFi is enabled If a blue light blinks continuously this indicates partial service at least one designated channel has not completed bonding You should still get high Internet speeds but your service provider may want to know so they can adjust their network Please note The Tel2 LED will only light if Tel2 is provisioned for a second phone line Tel2 does not work if...

Page 12: ...ou want this UPS power backup device you can purchase one online The type of external UPS power backup device that can be used with this product is Model XXXX from MTRLC LLC Note that in the case of loss of power the Tel1 jack will provide up to five hours of talk time or eight hours of stand by time if you have the optional UPS additional booster packs can be added to the external UPS to increase...

Page 13: ...ive phone calls right after installation Make sure that you ve ordered Xfinity phone service Make sure that the Tel1 light is ON lit solidly It may take several minutes after power up before voice service is established Note also that it may take several days to activate voice service for the first time If the Tel1 light never turns on turn your MT8733 off for at least 8 seconds then on Wait up to...

Page 14: ...n a computer s plugged into the modem you may have a wireless problem In that case please re read the wireless router section Some video streaming services get bottlenecked especially at busy times like after dinner See whether you have the speed problem at less busy times or when using another streaming service Try connecting your MT8733 nearer to where the coaxial cable comes into your home This...

Page 15: ...u can then use the default values What if I think that wireless devices are interfering with my MT8733 wireless router 1 Where possible put the MT8733 as far away as possible from interfering devices such as Bluetooth transmitters and neighbors WiFi routers 2 To try to pick a less used wireless channel for your MT8733 first go in to your MT8733 s Configuration Manager Then click the Advanced butto...

Page 16: ...15 ...

Page 17: ...on www motorolanetwork com support Email support motorolanetwork com Phone 800 753 0797 or 617 753 0562 Our full length user manual is available at www motorolanetwork com MT8733manual Limited Warranty MTRLC LLC warrants this product against defects in material and workmanship for a warranty period of 2 years To read the full warranty please go to www motorolanetwork com warranty ...

Page 18: ...33 should be operated in an environment that s between 32 and 104 Fahrenheit 0 to 40 Centigrade Your MT8733 should not be in a confined space There should be room for air flow around the top front and sides of the MT8733 Make sure to use your MT8733 s power supply and a compatible electrical outlet The coaxial cable s ground shield is intended to be connected to the building s Earth ground Attachm...

Page 19: ...chnician for help FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules This equipment must be installed and operated in accordance with provided instructions and the antenna s used for this transmitter must be installed to provide a separation distance of at least ...

Page 20: ...and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings LLC and are used under license All other trademarks are the property of their respective owners All rights reserved XXXX EL E 01598 ...