Appendix A
Replacement Parts & Kits
A.1
Level 1 and 2 Maintenance
This manual covers Level 1 and 2 Maintenance:
Level 1 maintenance is the assessment and/or repair of fault in terms of faulty accessory or physical
aspect of product; not including opening of the unit. Limited to replacement of battery, external
knobs, all related frequency programming to customers’ and in some cases alignment/tuning, by
Pager Programming software (PPS).
Level 2 maintenance includes all Level I activities plus: Assessment that require opening the
Subscriber Product and rectifying a fault by replacement of a board or module, or replacement of
major mechanical parts (like Front Housing Kit or Control Head Board), followed by alignment/tuning
to ensure the replacement of board/module/major mechanical parts are within Subscriber Product’s
specifications as per the service manual. It does not incorporate discrete component replacement.
A.1.1 Replacement Parts Ordering
When ordering replacement parts or equipment, include the Motorola part number and description
used in the service manual or supplement.
When ordering crystals or channel elements, specify the Motorola part number, description, crystal
frequency, and operating frequency desired.
When the Motorola part number of a component is not known, use the product model number or
other related major assembly along with a description of the related major assembly and of the
component in question.
In the U.S.A., to contact Motorola Solutions, Inc. on your TTY, call: 800-793-7834.
A.2
Accessories and Aftermarket Division (AAD)
Replacement parts, test equipment, and manuals can be ordered from AAD.
U.S.A Outside U.S.A.
Phone: 800-422-4210 Phone: 847-538-8023
FAX: 800-622-6210 FAX: 847-576-3023
