Motorola Mobility Services Platform 3.3.1, Software Installation Manual

Page 1: ...Mobility Services Platform 3 3 1 Software Installation Guide ...

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Page 3: ...Mobility Services Platform 3 3 1 Software Installation Guide 72E 100159 12 Revision A July 2011 ...

Page 4: ...er shall not modify merge or incorporate any form or portion of a licensed program with other program material create a derivative work from a licensed program or use a licensed program in a network without written permission from Motorola Solutions The user agrees to maintain Motorola Solution s copyright notice on the licensed programs delivered hereunder and to include the same on any authorize...

Page 5: ...Before You Install 3 Introduction 3 Deciding Your Installation Scenario 3 All Components on One Server 3 Components Split Between Two Servers 3 Minimum Software and Hardware Requirements 3 Supported Operating Systems 3 Additional Software Required 4 Hardware Requirements 4 Microsoft SQL Server 2005 2008 2008 R2 Requirements 7 ...

Page 6: ...talling MSP 3 3 1 11 Uninstalling and Reinstalling MSP Server 3 3 1 to Change Your Configuration 15 If you have Windows Server 2003 2003 R2 15 If you have Windows Server 2008 2008 R2 16 Uninstalling MSP 3 3 1 16 If you have Windows Server 2003 2003 R2 16 If you have Windows Server 2008 2008 R2 16 Appendix A Installing Microsoft IIS 19 Installing IIS 6 Windows Server 2003 19 Installing IIS 7 or 7 5...

Page 7: ...port symbol com support product softwaredownloads do Related Documents MSP 3 3 1 Release Notes p n 72E 100160 Understanding Mobility Services Platform 3 3 1 p n 72E 128712 Using Mobility Services Platform 3 3 p n 72E 128802 MSP Client Software Guide p n 72E 128805 Administering MSP 3 3 1 p n 72E 128775 Using the Athena Remote Control Solution p n 72E 127346 Using the Motorola Remote Control Soluti...

Page 8: ...y support for your region Contact information is available at http www symbol com contactsupport When contacting Enterprise Mobility support please have the following information available Serial number of the software Model number or product name Software type and version number Software license information Motorola responds to calls by email telephone or fax within the time limits set forth in s...

Page 9: ...ready installed Components Split Between Two Servers In this installation scenario you will install the MSP Core Database on one server on which your instance of SQL Server is already installed and all other MSP Components will be installed on another server with connectivity to the SQL MSP Database server Minimum Software and Hardware Requirements Servers on which you plan to install MSP 3 3 1 mu...

Page 10: ...8 2008 R2 Note If you will not be installing the Data Collection Long Term Analysis features of MSP you can use SQL Server 2005 Express This version of SQL Server is free and has been included for your use if you need it Such an installation does not require SQL Server 2008 Express The SQL Server 2005 Express install script provided through the Installer in the Additional Components area of the in...

Page 11: ... Collection and Analysis using locally installed SQL Server 2008 2008 R2 Server Requirements 3 GHz dual core processor 4 GB of memory 80 GB hard drive MSP Stage Provision or Control Editions without Data Collection and Analysis using remotely installed SQL Server 2005 or 2008 MSP Server Requirements 2 6 GHz processor 3 GB of memory 40 GB hard drive SQL Server Requirements 3 GHz processor 3 GB of m...

Page 12: ... may obtain satisfactory performance on computers with a configuration that differs from these specifications The perceived performance of MSP Server is affected by many parameters other than the configuration of the computer on which it runs See the Understanding MSP 3 3 1 for more information on factors that can affect MSP performance Warning The MSP Installer will not install MSP on any Server ...

Page 13: ...ou SQL Server 2500 Express SQL Server 2005 Standard or Enterprise No SSAS SQL Server 2008 Standard or Enterprise No SSAS SQL Server 2008 R2 Standard or Enterprise No SSAS SQL Server 2005 Standard or Enterprise With SSAS SQL Server 2008 Standard or Enterprise With SSAS SQL Server 2008 R2 Standard or Enterprise With SSAS Stage or Provision Edition Control Edition Control Edition with Long Term Analy...

Page 14: ...Important TCP IP must be enabled under the SQL Server Network Configuration Any direct access to the MSP database is unsupported and any external modifications to the database could cause failures of the MSP Server and will void all warranties and support contracts ...

Page 15: ... Beginning with MSP 3 3 1 you no longer need to remove MSP before performing an upgrade Use the steps below to perform the upgrade Following an upgrade the Relay Servers in your Enterprise will have to be Activated manually from the MSP Console UI The Relay Servers are Deactivated during an upgrade so that network traffic following the upgrade can resume at a measured pace 1 Upgrades to MSP 3 3 1 ...

Page 16: ...ssword to change expire or be otherwise affected by an external event This user does not need special domain permissions and does not need any special permissions granted before installing MSP 3 3 1 This domain user only needs to be a member of the domain users group Important The Domain User for Runtime Access and the Domain User for Installation should never be the same user Domain User for Inst...

Page 17: ...he pre requisite software check in the Pre requisites area at the top of the dialog box Figure 1 Figure 1 Note If all three pre requisites are installed go to Step 3 If IIS is not installed go to Appendix A for IIS installation instructions If either NET Framework 2 0 SP2 or Windows Installer 4 5 Update are not installed click Install and then Finish when the installation is complete 7 In the Inst...

Page 18: ...e restricted to the local server If you selected the scenario where you are going to install all MSP Components except the MSP Database on the installation machine you will encounter a list of all the SQL instances on all the servers to which there is connectivity from the installation machine The SQL Browser Service must be running in order to see the SQL Instance available You will not be able t...

Page 19: ...e MSP Core Database is being installed along with the Analysis Database name Notes If you selected Long Term Analysis as a desired MSP Control Component feature if Analysis Services are not available on the SQL Server instance selected you will not be able to continue Since windows authentication is the only option for connecting to Analysis Services you will need to be logged in as a user that is...

Page 20: ...the settings If you accept the settings click Install if you need to change something click Back until you reach the information that needs to be changed 25 After clicking Install the MSP Server installation process will begin It could take several minutes Notes During the install you will see components being installed that are related to SQL Server 2008 There is a possibility that one of the ins...

Page 21: ...ust be imported before you are able to use the functionality they provide Some examples include AthenaMonitor AthenaRemoteControl Athena Data Collection MotorolaRemoteControl Motorola Data Collection Motorola SSL VPN AppCenter Uninstalling and Reinstalling MSP Server 3 3 1 to Change Your Configuration MSP Install Point is a separate program that controls the installation of MSP 3 3 1 Install Point...

Page 22: ...the MSP 3 3 1 Installation Interviewer restarts move through the interview process and change the appropriate information 5 When the interview process concludes click Install to reinstall MSP Server 3 3 1 with the new settings Uninstalling MSP 3 3 1 Complete removal of MSP 3 3 1 excluding the MSP Core Database and the Archive and Temp files will require removing MSP Install Point If you have Windo...

Page 23: ...Chapter 2 Installing MSP 3 3 1 17 Figure 4 ...

Page 24: ...18 Mobility Services Platform 3 3 1 Software Installation Guide ...

Page 25: ...aspects of IIS prior to installing MSP Installing IIS 6 Windows Server 2003 Use the following steps to install IIS 6 1 Click Start Control Panel Add or Remove Programs 2 Click the Add Remove Windows Components tab in the left pane 3 In the list of Windows Components select Application Server and click Details 4 In the list of Application Server subcomponents select Internet Information Services II...

Page 26: ...ollowing the wizard select the Application Server role and then the Web Server role service under the Application Server role 5 Verify that the ASP Net role service under the Web Server also is added 6 Click OK on the Summary screen to begin the process of adding the role components Wait until the roles and role for it to finish adding the role and role services 7 Click Close when finished 8 To ve...

Page 27: ...Appendix A Installing Microsoft IIS 21 ...

Page 28: ...Motorola Solutions Inc One Motorola Plaza Holtsville New York 11742 USA 1 800 927 9626 http www motorolasolutions com Motorola Solutions Inc 2011 72E 100159 12 ...