background image

 

 

 

6881011Y53-O   September 2005 

5-1 

 

Chapter 

Chapter 5:  Customer Information 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
 

.  

 

.  

 

.  

 

.  

This chapter provides information about how to obtain customer service support from Motorola and 
describes the type of information you should have available prior to making the support call. 

Customer Service Information 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
 

.  

 

.  

If you have read this document and made every effort to resolve installation or operation issues 
yourself and still require help, please contact Motorola System Support Center (SSC) using the 
following contact information: 

 

Hours of Operation 

7 days a week, 24 hours 

 

Technical Support:

  

800-221-7144 

(USA) 

Obtaining Support 

Motorola provides technical support services for your system and recommends that you coordinate 
warranty and repair activities through the Motorola System Support Center (SSC). When you consult 
the Motorola SSC, you increase the likelihood that problems are rectified in a timely fashion and that 
warranty requirements are satisfied. Check your contract for specific warranty and service information. 

System Information  

To be provided with the best possible opportunity for support, collect the following system information 
and have it available when obtaining support. 

 

Location of the system 

 

Date the system was put into service 

Summary of Contents for Motomesh 1.0

Page 1: ...MOTOMESH 1 0 Mesh Wireless Router Users Guide September 2005 6881011Y53 O ...

Page 2: ...MOTOMESH 1 0 Mesh Wireless Router Users Guide 6881011Y53 O September 2005 ii This page intentionally left blank ...

Page 3: ...except for the normal nonexclusive royalty free license to use that arises by operation of law in the sale of a product Disclaimer Please note that certain features facilities and capabilities described in this document may not be applicable to or licensed for use on a particular system or may be dependent upon the characteristics of a particular mobile subscriber unit or configuration of certain ...

Page 4: ...MOTOMESH 1 0 Mesh Wireless Router Users Guide 6881011Y53 O September 2005 iv This page intentionally left blank ...

Page 5: ...ion 2 6 Device Connectivity Testing 2 7 Chapter 3 Device Configuration 3 8 Accessing the Device Administration Web Pages 3 8 Administrator and User Account Information 3 9 Viewing the Device Administration Home Page as an Administrator 3 10 Viewing the Device Administration Home Page as a Normal User 3 11 Viewing the MWR Device Administration Configuration Page 3 11 Device Settings Section 3 12 Br...

Page 6: ...ining Support 5 1 System Information 5 1 Return Material Request 5 2 Radio Products and Services Division 5 2 Radio Products and Services Division Telephone Numbers 5 2 Returning System Components to Motorola 5 2 Returning FREs 5 2 Chapter 6 Certification and Safety Information 6 1 FCC Regulatory Information 6 1 FCC RF Radiation Exposure Statement 6 1 Safety Information for the MOTOMESH Products 6...

Page 7: ...3 4 MWR Configuration Page Normal User Account 3 15 Figure 4 1 Select Change Admin Password 4 1 Figure 4 2 Enter New Password Screen 4 2 Figure 4 3 Password Changed Confirmation 4 2 Figure 4 4 Password Change Completed 4 3 Figure 4 5 Update Device Firmware Web Page 4 3 Figure 4 6 Confirm Upload Window for Firmware Update 4 4 Figure 4 7 Firmware Upload Progress Web Page 4 4 Figure 4 8 Device Reset ...

Page 8: ...List of Figures 6881011Y53 O September 2005 viii This page intentionally left blank ...

Page 9: ...istics 2 2 Table 2 3 Recommended Antennas for Infrastructure Devices 2 3 Table 2 4 MWR MAC Address Table 2 4 Table 3 1 Login Screen Default User Names and Passwords 3 9 Table 3 2 Device Settings Section Configuration Tab 3 12 Table 3 3 Bridge Addressing Section Configuration Tab 3 12 Table 3 4 Device Web Interface Security Settings Section Configuration Tab 3 14 ...

Page 10: ...List of Procedures 6881011Y53 O September 2005 x This page intentionally left blank ...

Page 11: ...tember 2005 xi List of Procedures List of Procedures Procedure 2 1 Assembling the MWR Device 2 6 Procedure 2 2 Testing MWR Device Connectivity 2 7 Procedure 3 1 Accessing the MWR Device Administration Web Interface 3 8 ...

Page 12: ...List of Procedures 6881011Y53 O September 2005 xii This page intentionally left blank ...

Page 13: ...ts Maximum continuous data rate support of up to 20 Mbps for stationary 2 4 GHz 802 11 devices Fixed reference for Geo Location services Dynamic Route Selection Range Extension for all other network devices Automatic Load Balancing Network capacity optimization through small packet consolidation Additional MWR Features The Mesh Wireless Router MWR efficiently combines the functionality of a Wirele...

Page 14: ...SDs to the wired network IAPs act as the principal network management interface for associated MWRs and SDs MWRs provide standard 802 11 authentications and access to the Radius server Both device types provide a fixed location reference for Geo Location and wireless routing for subscriber devices in the area of coverage Figure 1 1 The MWR Device in Context of the Wireless MOTOMESH Network The MWR...

Page 15: ...ps 4 hop 1MB 2 0Mbps 1MB 1 0Mbps Feature Functions 2 4G unlicensed vehicular motion fast hand off Geo Location 10m accuracy Client Infra Meshing self forming healing balancing synchronous broadband data wide area low Latency 802 11b g QDMA 4 9G licensed spectrum vehicular motion fast hand off Geo Location 10m accuracy Client Infra Meshing self forming healing balancing synchronous broadband data w...

Page 16: ...upport client MAC access control lists VPN pass through Domain name server configuration Web HTTP based management interface SNMP agent for SNMP based remote management Telnet interface with command line management Configuration of wireless parameters Firmware update via TFTP BSS Statistics Per Station Statistics Security VPN FIPS 140 2 Padcom RadioIP NetMotion Encryption 802 11 b g only 3 levels ...

Page 17: ...g on a network computer MeshManager will be used during the device setup process to validate the installation of the device and to manage it as well as other devices within the wireless network The MOTOMESH Device Administration web interface can be used to setup and configure the device by connecting a PC to the wired interface Please note that the web interface does not offer all the features th...

Page 18: ...isted in the following table apply for all Infrastructure devices Table 2 2 MOTOMESH Infrastructure Device Radio Characteristics Characteristic 2 4GHz 802 11 b g 2 4GHz MEA 4 9GHz 802 11 4 9GHz MEA Output Power 23 dBm 24 dBm 23 dBm 24 dBm RF Modulation CCK OFDM QDMA OFDM QDMA Operating Frequency GHz 2 412 2 462 2 40 2 48 4 945 4 985 4 950 4 965 Maximum Burst Data Rate 54 Mbps 6 Mbps 18 Mbps 6 Mbps...

Page 19: ...e Hyperlink HG2409U 8 5 dBi 2 4 GHz Infrastructure Maxrad MFB49009NMDC 9dBi 4 9 GHz Infrastructure Radiall Larsen R380 500 223 11dBi 4 9 GHz Infrastructure MWR Device Label The MAC address for each device subcomponent is recorded on a label located on the device enclosure Record this number in the provided MWR MAC Address Table section The MAC Addresses will be required later to configure and test...

Page 20: ... 2 MWR Device Installation 6881011Y53 O September 2005 2 4 MWR MAC Address Table Table 2 4 MWR MAC Address Table MWR Name 2 4 GHz MEA MAC ETH 2 4 GHz 802 11g MAC ETH 4 9 GHz MEA MAC ETH 4 9 GHz 802 11a MAC ETH ...

Page 21: ...MWR Device Assembly Figure 2 2 shows the external connection points for the MWR device Figure 2 3 show the mounting bracket Figure 2 2 Infrastructure Device External Connection Points Figure 2 3 Infrastructure Device Mounting Brackets Power Input Ethernet Port Antenna Connectors ...

Page 22: ...arby metal poles to avoid distortion of the RF pattern The installation location must provide power to the MWR It is the responsibility of the Network Operator to ensure that the installation complies with any local building codes and permits Assembling the MWR Device Use the following procedure to assemble a MWR Device Procedure 2 1 Assembling the MWR Device Initial MWR Device Configuration Infor...

Page 23: ...the device should be operation in 60 to 120 seconds 2 Obtain the MEA and 802 11 MAC addresses for the device subcomponents that were recorded in the MAC Address Table earlier in this manual The address will be in the format 02 05 12 30 xx yy 3 Within MeshManager s Device Manager screen right click on the appropriate MWR device in the Device Tree and select the Ping Device option 4 Check for a succ...

Page 24: ...ation Web Interface 6 Find the IP address assigned to the MWR SBC prior to accessing the device administration web interface You can use MeshManager s Device Manager to access the MWRs SBC IP address To do this double click on the MWR in MeshManager s Device Tree and then view the resulting SBC IP address information shown in the top right pane Note that by default the device s addressing mode wil...

Page 25: ...uring installation The password for the User account can be changed by an administrator or the user If you are running a MWR as a standalone device the configuration web page can be reached by connecting a PC to the wired interface The installation procedure described here requires administrator access Alternatively all of the parameters that are provisioned via the web page may also be provisione...

Page 26: ...istration home page provides you with some basic information about the device including the IP addresses assigned to the device the MAC addresses of the device and the firmware revision number Additional web page links are available when logging in as an Administrator same as Super User In the Device Management section of the Home tab the Administrator can Change Admin password Change User passwor...

Page 27: ...dministration Configuration Page Once you have accessed the MOTOMESH Device Administration home page click on the Configuration tab to display the IP address configuration The MOTOMESH Device Administration Configuration page when viewed as an Administrator same as Super User Login allows for changes to the device configuration Please note that the default Bridge Addressing scheme is set to Networ...

Page 28: ...e device as shown by MeshManager Assigned by Network Administrator RDATE Server IP Address The IP address of the RDATE server This is usually the MiSC when operating in infrastructure mode The RDATE server provides the current date to the MWR The MWR can operate without an RDATE server 172 31 0 20 Bridge Addressing Section Table 3 3 Bridge Addressing Section Configuration Tab Field Name Field Desc...

Page 29: ...s to the core network once it becomes associated and establishes communications with the infrastructure Operation under the Network DHCP selection allows users to temporarily wander outside of the network infrastructure without losing connectivity The server may be configured by the operator to hand out temporary or static leases The MWR must associate and acquire an address from the network befor...

Page 30: ...ity and authentication controls resulting in open authentication for all network devices There will be no security measures applied to links between devices that are currently set to Force Authorized Hardware authentication via the HAS is still performed but password authentication is not carried out at the user level and there is no integrity check carried out for all packets transferred between ...

Page 31: ...e the Configuration page contents will be the same as when viewed by an administrator account The only difference is that Normal users can ONLY change the Bridge Addressing scheme to Statically Provisioned and enter specific IP addresses if needed or requested by a Network Administrator Please note that the default addressing scheme is set to Network DHCP and selecting the Statically Provisioned m...

Page 32: ......

Page 33: ... important to change the Administration password at your earliest convenience To change an Administration or User Password select the Change Admin Password or the Change User Password option from the MWR Device Administration Home Page The device will present the following web page Figure 4 1 Select Change Admin Password The new password will be stored in flash and the device will present a status...

Page 34: ... password for the web administrator account and click on the Submit button After the new password entry has been submitted the device will prompt the operator to Continue with the process Figure 4 3 Password Changed Confirmation From the Password Changed screen select the Finished button to return to Home page ...

Page 35: ...nterface for the device also provides the ability to update the firmware on site To use this feature you must have an upgrade file from a released upgrade package When the Update Device Firmware function is selected from the MOTOMESH Device Administration home page the device will present the following web page Figure 4 5 Update Device Firmware Web Page ...

Page 36: ...rent Figure 4 6 Confirm Upload Window for Firmware Update When the filename has been confirmed the web browser will transmit the file to the device and the device will present an upgrade progress screen This page will indicate the current stage in the upgrade process Figure 4 7 Firmware Upload Progress Web Page Once the upgrade is completed the device must be reset The Finished button will transit...

Page 37: ...et the device return to the MOTOMESH Device Administration Home page and choose the Reset the Device selection The web page displayed will allow you to reset the device Select the Reset button to initiate the reset process Figure 4 8 Device Reset Prompt Web Page When you have reset the device the following screen will be displayed Your browser will delay for a short time then transition to the hom...

Page 38: ...eset you may experience a slight delay when bringing up another web page Be patient Restoring Factory Settings When the Restore Factory Defaults function is selected from the MWR Device Administration Home Page the device will present the following web page Select the Apply button to initiate restoring the factory settings on the device ...

Page 39: ...l allow you to return the device to factory defaults This change will include the web password for the administrator and access accounts This will also return the local IP addresses to the default MAC derived values The confirmation window will be displayed Click on the OK button to confirm the action Figure 4 11 Confirm Changes Window for Restore Factory Settings ...

Page 40: ...1011Y53 O September 2005 4 8 Figure 4 12 Factory Settings Restored Web Page Click on the Finished button to continue to the Reset page Figure 4 13 Ready to Reset Device Web Page Select the Reset button to initiate resetting the device ...

Page 41: ... 1 0 Mesh Wireless Router Users Guide 6881011Y53 O September 2005 4 9 Figure 4 14 Resetting Device Web Page When the device has finished resetting the web page will update to the Device Administration Home page ...

Page 42: ...Chapter 4 Device Maintenance 6881011Y53 O September 2005 4 10 This page intentionally left blank ...

Page 43: ...urs of Operation 7 days a week 24 hours Technical Support 800 221 7144 USA Obtaining Support Motorola provides technical support services for your system and recommends that you coordinate warranty and repair activities through the Motorola System Support Center SSC When you consult the Motorola SSC you increase the likelihood that problems are rectified in a timely fashion and that warranty requi...

Page 44: ...ain a Return Material Authorization RMA number for faulty Field Replaceable Entities FREs North America 800 221 7144 Radio Products and Services Division The Radio Products and Services Division is your source for manuals and replacement parts Radio Products and Services Division Telephone Numbers The telephone numbers for ordering are 800 422 4210 US and Canada orders The fax numbers are 800 622 ...

Page 45: ...rola System Support Center Include the warranty model kit numbers and serial numbers on the job ticket as necessary If the warranty is out of date you must have a purchase order Print the return address clearly in block letters Provide a phone number where your repair technician can be reached Include the contact person s name for return Pack the assembly tightly and securely preferably in its ori...

Page 46: ......

Page 47: ...ts for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio com...

Page 48: ...l result in user exposure that is substantially below the FCC recommended limits Do not touch or move the antenna s while the unit is transmitting or receiving Do not hold any component containing a radio such that the antenna is very close to or touching any exposed parts of the body especially the face or eyes while transmitting Do not operate a portable transmitter near unshielded blasting caps...

Page 49: ...ter Users Guide 6881011Y53 O September 2005 Index 1 Index Index A antenna 6 2 C Copyrights iii D DHCP server 3 13 Disclaimer iii M MAC addresses 3 10 3 11 R RDATE Server 3 12 S SBC 3 8 subnet 3 13 3 14 T Trademarks iii V VMM 3 9 4 1 ...

Page 50: ...Chapter 6 Certification and Safety Information 6881011Y53 O September 2005 Index 2 ...

Page 51: ...MEA Mesh Enabled Architecture MiSC Mobile Internet Switching Controller SBC Single Board Computer SD Subscriber Device a general description to a device type that is usually a WMC or a MWR MWR Vehicle Mounted Modem WMC Wireless Modem Card can apply to any model number WR Wireless Router ...

Reviews: