Troubleshooting Tips
Why can’t I connect to the Internet after installing my router?
Check that the power cube jack is correctly plugged into the router
and that that the power cube is plugged into a live outlet.
Verify that the cable between the router and modem (or Ethernet jack
if connecting to an in-building network) is plugged into the r
outer’s
WAN jack.
If you’re using a modem, check that it’s powered up and connected to
the Internet.
Check that the modem that the router is plugged into is powered on
and connected to the Internet.
If you are installing the router at the same time as a new cable modem
you may have to wait up to 15 minutes for the cable modem to
connect to the Internet.
Try using another device to access the Internet. If you are using a
computer plugged into the router’s Ethernet port, try connecting to the
router with a wireless device such as your mobile phone. As a
reminder, the Wi-Fi SSID/Network Name and Wi-Fi Password/Key are
printed on the label on the bottom of your router.
Your computer might not be set up to use the router as its gateway.
Restarting your computer will force it to receive the correct gateway
information from the router.
Verify that your modem or external network is connected to the
Internet. Plug a computer directly into your modem or external network
and check that your service is working.
What if I am connected wirelessly but my connection seems slow
or keeps dropping?
Please re-read the Improving Wireless Performance section above.
