Motorola one ACTION, User Manual

Page 1: ...User Guide ...

Page 2: ...rvice names are the property of their respective owners Certain features services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based upon the latest av...

Page 3: ... your first smartphone 16 If you had an iPhone 17 About your Google account 18 Status bar icons 19 Phone terms you should know 23 Get around 25 Learn gestures 25 Move between apps and screens 26 Use quick settings 27 Wake or put screen to sleep 29 Adjust volume 29 Frequently used tools 31 Turn flashlight on and off 31 Take screenshots 31 Use voice commands 32 Get turn by turn directions 33 Use Tim...

Page 4: ...s 50 Apps 51 About your apps 51 Use two apps at once 55 View notifications 55 Manage your apps 57 Install or update apps 57 Manage or delete apps 59 Protect against harmful apps 61 Pin your screen 61 Search and web browser 63 Search the web 63 Search your phone 64 Browse websites 65 Text messaging 67 About text and multimedia messages 67 Read send manage text messages 67 Add attachments 69 Save at...

Page 5: ...o app 83 About the Moto app 83 Shrink screen for one handed use 83 Preview notifications when screen sleeps 83 Photos app 85 Share photos and videos 85 Upload photos and videos 85 Calls contacts voicemail 87 Phone calls 87 Answer calls 87 Make calls 88 During a call 89 Make video calls 90 Make conference calls 90 Block calls and SMS 91 Turn on call waiting 92 View and delete call history 92 Contac...

Page 6: ...110 Network and internet 112 Connect to Wi Fi networks 112 Use Airplane mode 113 Control data usage 113 Share your internet connection 115 Connect to VPNs 117 Connected devices 118 Connect with Bluetooth 118 Connect with Wi Fi Direct 119 Tap pay with NFC 120 Share or receive with NFC 120 Cast screen or media to TV 121 Transfer files between phone and computer USB 123 Print from your phone 124 Abou...

Page 7: ...int security 142 Lock SIM card 144 Accounts 146 Add or remove accounts 146 Sync accounts and apps 147 Manage information in your Google account 148 System 149 Customize the keyboard 149 Use multiple languages 150 Users and guests 152 Share your phone 152 Add modify remove users 153 Add or delete guest 154 About phone 155 Set up emergency information 155 Record your IMEI number 155 Find legal and p...

Page 8: ...lems 166 Wi Fi problems 168 Can t transfer files or connect to computer 169 Account and sign in issues 170 Forgot unlock code 170 Can t sign in to Google 170 Account sync issues 170 App issues 172 App or widget problems 172 Messaging problems 173 Camera problems 174 Maintenance procedures 177 Update Android software 177 Reset Wi Fi cellular data and Bluetooth 177 Reset phone 178 Get more help 179 ...

Page 9: ...d 2 Headset jack 3 Microphone 4 Earpiece 5 Pop up front camera To learn more read help in Camera app Touch in quick settings to open the camera It closes when you leave the selfie viewfinder 6 Volume up down button 7 Power button Set up phone 1 ...

Page 10: ...s a microSD card up to 1 TB microSD A Class 2 4 or 6 card is sufficient Your phone uses the card as portable storage for media files photos videos and music Because it s portable you can easily swap the card and its content between devices After you insert the card be sure to update settings within media apps like Camera and YT Music so they use the card to store content you create or download You...

Page 11: ...push to pop it out 3 Insert or remove the cards as needed To use an SD card To use two SIM cards dual SIM models only 4 Push the tray back into the phone Fix a problem If you re having problems try these troubleshooting steps SIM card SD card Set up phone 3 ...

Page 12: ...instructions to complete setup Change SIM profile 1 Go to Settings Network internet SIM cards 2 Touch Dual SIM usage profile 3 Select a different profile and touch CHANGE PROFILE 4 Select a new profile 5 Follow onscreen instructions to complete setup To keep the same profile but adjust options for data SMS voice calls video calls or contacts 1 Go to Settings Network internet SIM cards 2 Touch each...

Page 13: ... available open the Play Store app and touch My apps games Add non Google account Non Google accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add account 3 Touc...

Page 14: ...If your voicemail is not set up contact your carrier for instructions Change voicemail options 1 Touch Settings If you don t see swipe down on the screen 2 Touch Voicemail 3 Touch Advanced Settings 4 Change any of the options To change voicemail service from your provider to another voicemail service or app touch Service To change the number dialed to access voicemail touch Setup Set up email Set ...

Page 15: ...ess Email password Domain name Username Server name Security type SSL settings Client certificate requirement To set up corporate email 1 Open the Gmail app 2 Do one of the following If this is your first time opening the Gmail app touch Add another email address If you have been using Gmail with another account touch your profile icon then touch Add another account 3 Touch Exchange and Office 365...

Page 16: ...d quickly with a touch In case you ever lose your phone set up Find My Device and record your IMEI number You ll probably also want to Set up your Bluetooth and Wi Fi connections If you use multiple languages set them up so they appear on your keyboard Set your schedule for Do Not Disturb to automatically silence your phone when you don t want to be interrupted Find your phone number 1 Go to Setti...

Page 17: ...by triple tapping it or by touching by the navigation buttons To enable these gestures and add the icon 1 Go to Settings Accessibility Magnification 2 Adjust settings as needed To use gestures to zoom in and out touch Magnify with triple tap and turn it on To add touch Magnify with button and turn it on Then use these gestures To zoom in out touch or triple tap the screen then touch the area of th...

Page 18: ...ation on Use TalkBack to read screens Hear descriptions of everything you touch Enable TalkBack 1 Go to Settings Accessibility 2 Touch TalkBack and turn Use service on 3 Touch Settings and set the options you want When TalkBack is on Touch an item Your phone speaks the name Start typing Your phone speaks each number or letter Drag status bar down Your phone speaks all of the notifications Open a m...

Page 19: ...uch 2 Touch Settings Accessibility TTY mode 3 Select a mode TTY Full Type and read text on your TTY device TTY HCO Type text on your TTY and listen to voice replies on your phone TTY VCO Speak into your phone and read text replies on your TTY 4 Connect your phone and TTY with the audio cord that came with your TTY Dexterity assistance External switch or keyboard If you re unable to use a touchscre...

Page 20: ... 3 Adjust options Use Switch Access To start scanning and highlighting items on the screen press the assigned switch or key To select a highlighted item press the assigned switch or key then press the switch or key assigned to select options Change time to take action If you need more time to respond to a notification or messages that are visible only temporarily you can adjust the time before the...

Page 21: ...ure You can use the Volume buttons to turn an accessibility feature of your choice TalkBack Switch Access on or off To enable the shortcut 1 Go to Settings Accessibility 2 Touch Volume key shortcut 3 Turn Use service on 4 To change the accessibility feature associated with the shortcut touch Shortcut service 5 To use the Volume buttons from the lock screen turn Allow from lock screen on To use the...

Page 22: ... quick access to information or frequent tasks 3 Shortcut You can add shortcuts to open apps or web pages you use frequently 5 Favorites tray Provides one touch access to your most used apps from any home screen page You can customize which apps appear here 6 Navigation takes you back one screen returns you to the home screen from any app lets you switch between recent apps Note If you don t use t...

Page 23: ... the lock screen you can View and respond to notifications Double touch one to open it Open your quick settings Swipe down from top of screen Start a voice search Swipe up diagonally from either bottom corner Go into Lockdown Temporarily turn off notifications and fingerprint unlocking You can customize your lock screen to Control which notifications if any appear Add your name or a short message ...

Page 24: ...uch and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some security and prevent heartache if you and your phone become separated Set up a screen lock This is your first line of defense in keeping your sensitive information safe Prefer numbers shapes words Set up a PIN pattern or password required to unlock your phone Le...

Page 25: ...e ability to access your media and files from any internet connected device phone computer tablet use cloud storage Your Google account includes free cloud storage on Drive which has its own app and is also available from the menu throughout other apps Wi Fi hotspot You can use your phone as a Wi Fi hotspot to share your internet connection with your other devices that need internet access for exa...

Page 26: ...mputer by logging into Gmail Your Google account includes apps like Calendar and Drive that let you work well with others And it has apps that let you play too access your photos videos music from any device when you log in with your Google account Use YT Music to upload your iTunes library About your Google account Benefits of your account When you set up your phone you added a Google account If ...

Page 27: ...contains icons that help you monitor your phone On the left icons tell you about apps such as new messages or downloads If you don t know what one of these icons means swipe the status bar down for details On the right icons tell you about your phone s battery level and network connections A dot means there are more icons to view Drag down from the top of the screen to see all icons What status ic...

Page 28: ...our carrier and your location Poor connection to cellular mobile network Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Airplane mode on CONNECTIVITY Bluetooth connected Trusted device connected Learn the...

Page 29: ... Only some versions of this phone sold in certain countries support this feature SYNC AND UPDATES App updates are available for download from Play Store App successfully installed from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Vibrate Song playing Learn the basics New to Android 21 ...

Page 30: ...lly charged Battery charging Battery low Phone is in Battery Saver mode ALARM AND CALENDAR Alarm set Upcoming calendar event EMAIL AND MESSAGING New Gmail message New text message New voicemail Important alert OTHER ICONS Learn the basics New to Android 22 ...

Page 31: ...eived from your phone other than calls and text messages You may use data when you access the internet check your email play games use apps and more Background tasks such as syncing or location services may also use data data usage The amount of data your phone uploads or downloads over a network in a given period Your phone uses your carrier s cellular network or over a Wi Fi network Depending on...

Page 32: ...oud services so you can enter information on one device and access it through another Visual Voice Mail An app that lets you see a list of your voice mail messages and manage them without having to dial into the traditional voice mail system You can listen to reply to erase and archive your messages You can also call back text and add new contacts widget An element you can add to your home screen ...

Page 33: ... one finger across the screen without pausing when you first touch so you don t drag instead Result Switch between home screens or between tabs in an app Or move quickly through a list Try it Open the Phone app and swipe left right to switch between tabs Pinch out to zoom Put two fingers on the screen and then drag them apart Result Zoom in to see larger version of photos and maps Or open expandab...

Page 34: ...ion Gesture to use Switch between apps Swipe left or right See all recent apps Drag up from the bottom hold then let go See all apps Swipe up from the bottom of the home screen Go back Swipe from the left or right edge of the screen Go home Swipe up Open Google Assistant Swipe diagonally from either lower corner of the screen Open Accessibility Menu or magnify Swipe up from the bottom of the scree...

Page 35: ... Fi and Bluetooth are quick settings easy to get to from any screen To see your first few quick settings swipe down once from the top of your screen To see all quick settings swipe down again Adjust quick settings Do one of the following Touch an icon to toggle the setting on or off Touch hold an icon to adjust related settings Icon Setting Wi Fi Bluetooth Do Not Disturb Flashlight Learn the basic...

Page 36: ... read help in the Camera app Airplane mode Screen Cast Data Saver Appears after you turn on Data Saver the first time Night Light Appears after you turn on Night Light the first time Wi Fi hotspot Appears after you turn on hotspot the first time You can also slide to adjust screen brightness Learn the basics Get around 28 ...

Page 37: ...tomatically goes to sleep if you haven t used it for a while You can adjust the amount of time before your screen should sleep To wake sleeping screen Press the Power button If you ve set up a screen lock you need to unlock it If you ve added your fingerprint to the phone touch the sensor to wake and unlock your phone Your screen automatically wakes when you have an incoming call To put screen to ...

Page 38: ...either the Power button or the Volume down button To switch to vibrate at any time press hold the Power Volume up buttons until you feel a vibration and see If you want to customize Power Volume up so that it silences the phone instead of vibrating 1 Go to Settings System Gestures 2 Touch Prevent ringing Mute Tip Use Do Not Disturb to silence all calls messages events and reminders Turn it on from...

Page 39: ...Actions 3 Touch Fast flashlight and turn it on or off Take screenshots Take a screenshot 1 Do one of the following Touch hold three fingers on the screen If this doesn t work turn Three finger screenshot on Press hold the Power button then touch Screenshot Press hold Power and Volume Down simultaneously until the screen is captured 2 To scroll and capture more content touch If you don t see turn S...

Page 40: ...in launch phrase 1 Open the Google app then touch More Settings Voice Voice Match 2 Turn on Access with Voice Match and follow the onscreen instructions to record your voice 3 If you want voice commands to access your email calendar or contacts when your phone is locked turn Lock screen personal results on Speak a command Not all languages support voice commands Tell your phone to call people get ...

Page 41: ...e road add a Maps Directions widget to your home screen and you ll have directions to any destination you choose 2 When you re ready to roll just touch the widget and your phone will talk you through the directions Tip Combine your Directions widgets into a folder on your home screen Use voice commands to get directions Tell your phone to provide directions to a destination 1 Say your launch phras...

Page 42: ...ity you specify To display the temperature for your current location 1 Do one of the following Touch Add cities Or touch the current temperature then touch 2 Turn Current location on Tip To switch between Fahrenheit and Celsius touch Temperature unit To see a forecast touch the current temperature on the widget To add a city 1 Do one of the following If you haven t added locations yet touch Add ci...

Page 43: ...ng parental controls as an app turn on Show icon in the app list Limit daily screen time For individual apps you can set a timer that limits the amount you use the app daily Tip To manage your child s screen time use parental controls To set an app timer 1 Go to Settings Digital Wellbeing parental controls Dashboard Or Settings Apps notifications Screen time 2 Next to the app you want to limit tou...

Page 44: ...ily usage limits monitor app usage and remotely lock supervised devices Set filters and controls on what your child can browse purchase or download using Chrome Google Search Play Store and YouTube You ll need to set up parental controls on your and your child s devices To set up parental controls on this phone 1 Go to Settings Digital Wellbeing parental controls 2 Touch Set up parental controls 3...

Page 45: ...quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a word you ve already typed 1 Select the word 2 Touch until you see the capitalization you want first letter only ALL CAPS or lowercase Use glide typing You have two options for entering text type one letter at a time multi touch typing or slide your finger through all the letters in a word using one continuous ...

Page 46: ...led correctly touch it in the suggestion bar If the word is misspelled select the correct word in the suggestion bar or type the correction Type in multiple languages If you have added multiple languages as a system language in your phone settings keyboards and text suggestion are available for those languages When using a keyboard language other than your primary system language available keyboar...

Page 47: ... 1 Touch a text field to show the onscreen keyboard 2 Touch on the onscreen keyboard 3 Speak what you want to type Speak naturally but clearly There s no need to shout or hold the phone close to your mouth To include punctuation say comma period question mark or exclamation point To pause or restart touch To delete a word touch Fill in forms automatically Don t retype your personal information aga...

Page 48: ... access to your most used applications You can customize these app shortcuts To change the app shortcuts 1 Touch hold one of the app shortcuts then drag it up and drop it on Remove 2 Swipe up from the bottom of the home screen to open your app list 3 Touch hold the app you want When the new shortcut appears drag it to the empty spot in your tray Tip You can also use folders in your Favorites tray ...

Page 49: ...me if desired 5 Touch ADD 6 Do one of the following Touch hold the icon to drag it where you want on the home screen Touch Add automatically Add folders Folders organize your shortcuts 1 Touch hold an app shortcut on your home screen 2 Drag it onto another to group them together then release when a circle forms around them Then you can Add more apps Drag app icons onto the circle from your home sc...

Page 50: ...hers frequently include new sets of wallpapers new gestures for interacting with your phone and customizable elements for your home screen 1 Search for launcher in Play Store 2 Read through the choices and download the one or more that you want 3 To start using it open the app or follow the onscreen instructions after downloading it Switch between launchers 1 Go to Settings Apps notifications 2 To...

Page 51: ...uch When to start Start screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen goes to sleep To exit the screen saver and return to your home or lock screen Press the Power button Or touch or To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen saver To prevent the s...

Page 52: ...creen lock 1 Go to Settings Security 2 Touch Screen lock and select the type of lock you want Some lock options aren t available if you added a VPN or a work corporate email account to your phone Hide your password or pattern You can hide your password or pattern to prevent others from viewing it when you unlock your screen For passwords 1 Go to Settings Privacy 2 Turn Show passwords off For patte...

Page 53: ...nlocked at a specific location Stay unlocked when holding or carrying your phone Unlock with your voice Tips You can swipe up from anywhere on the screen when unlocking You don t need to touch the icon Some of these options aren t available if you added a VPN or a work corporate email account to your phone Add message to lock screen To add your name or a short message to your lock screen for anyon...

Page 54: ...ne for a contact You can choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the list Then touch Audio and select the song stored on your phone For silence touch...

Page 55: ...se Do Not Disturb to mute sounds stop vibration and block notifications Turn it on 1 Open quick settings and touch You ll see in the status bar when Do Not Disturb is on 2 To change how long it stays on in quick settings touch hold touch Default duration and then choose one To keep it on indefinitely touch Until you turn off To select a duration touch For 1 hour then touch or to adjust the time To...

Page 56: ...ications but still see them on your screen select No sound from notifications To block all visual notifications select No visuals or sound from notifications To block or allow selected visual notifications select Custom and turn features on or off If Do Not Disturb is off and you expect but aren t getting notifications from an app check your settings for the app s notifications Allow exceptions Wh...

Page 57: ...tings as needed To create a new rule touch Add more Touch Time then enter a name and touch OK Specify its days start and end times and level of silence To stop your phone from automatically silencing 1 Go to Settings Sound lights 2 Touch Do Not Disturb Schedules 3 Do any of the following To use the schedule later uncheck it to turn it off To delete a schedule touch To delete multiple schedules tou...

Page 58: ...your phone to speak in response To stop the phone from speaking temporarily touch To prevent your phone from speaking 1 Open the Google app 2 Touch More Settings 3 Touch Voice 4 Select an option for Spoken results Silence power on sound If you don t want your phone to make a sound when it powers up 1 Go to Settings Sound lights Advanced 2 Turn Power on sounds off You can t adjust the volume level ...

Page 59: ...rs Camera Capture photos or videos Scan QR codes and barcodes Chrome Browse the web Access your browser bookmarks from any device and sync tabs with your computer or Android devices Clock Set alarms Use a timer or stopwatch Contacts Organize and connect with your contacts Assign ringtones to people Dolby Audio Get premium adjustable audio for movies music games and voice Drive Store and synchroniz...

Page 60: ...ded To learn more open the app and touch Help Gmail Compose send view or search your email from your phone or computer Google Search the web see your updates and adjust Google settings including privacy Maps Find your destination explore locations Messages Send and receive text messages Moto Get notified at a glance control features with gestures speak and hear responses and go hands free when you...

Page 61: ...Wallpapers Change your wallpaper get new ones or automatically show a new one every day YouTube Find view and upload videos to the web YT Music Listen to your music collection stored on your phone or streamed Shop for new music Create playlists listen anywhere Get more apps Don t see what you need Download more apps Tip Swipe up and touch Search apps Type the missing app s name to go to Play Store...

Page 62: ...t need to close apps Android manages the memory and battery that apps use so you don t need to worry about leaving apps open To remove apps from your recently used list 1 Drag up from the bottom of the home screen hold then let go 2 Do one of the following To remove one app swipe up to remove it from the list To remove all apps swipe right to the end of the list and touch Clear all Tips for using ...

Page 63: ...o 1 When you re playing a video or navigating with Maps touch The video or navigation shrinks 2 You can drag the video or navigation anywhere on the screen To return it to full size touch it twice To close it drag it to the bottom of the screen Or touch it then touch To turn off Picture in picture for the app in use touch it then touch and turn Allow picture in picture off To see all apps that sup...

Page 64: ... it to reveal actions Open the app that sent the notification Swipe down from the top of the screen and touch the notification to open the app From your lock screen touch the notification twice and enter your PIN pattern or password to unlock your screen and open the app Snooze a notification Swipe left or right slowly Then touch and select a duration to snooze notifications To snooze notification...

Page 65: ...p and go to the appropriate site to download the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When installing the app be sure to review what information the app will access If you don t want the app to access this information cancel the installa...

Page 66: ...ore app 2 Touch My apps games 3 Touch the INSTALLED tab then touch the app s name 4 Touch and turn off Enable auto update To stop all apps from updating automatically 1 Open the Play Store app 2 Touch Settings 3 Touch Auto update apps Don t auto update apps Restore Play Store apps If you uninstall an app you got from Play Store you can reinstall it anytime Have apps you use infrequently such as a ...

Page 67: ... away in safe mode the problem is probably from a third party app you downloaded To reboot in safe mode 1 Press hold the Power button 2 Touch hold Power off Then touch OK to restart in safe mode When it restarts you ll see Safe mode across the bottom of the home screen and widgets will be disabled 3 Use your phone and see if the problem has gone away Remember you won t be able to use any downloade...

Page 68: ... s icon 2 Do one of the following Drag the icon up and drop it on This removes the app and frees storage space If you don t see a delete option touch hold the app icon then touch Disable Delete apps installed by others If you are the owner of the phone and share it with users or guests you can uninstall apps they installed Although their apps don t appear in your app tray or on your home screen th...

Page 69: ...anned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Pin your screen Turn on screen pinning Use screen pinning to keep the current screen or app in view until you unpin it For example you can pin a game and your child cannot navigate anywhere else on your phone You can set up a pattern PIN or password required to unpin the ...

Page 70: ...5 Touch Unpin a screen 1 Touch hold and at the same time 2 If you required a pattern PIN or password when you turned on pinning enter it to unlock the phone Apps Manage your apps 62 ...

Page 71: ...for a local restaurant by saying Find restaurant name 3 Below the search result touch options for related actions make a call get directions read reviews and more For more help with Google Assistant read Google s support information Search from Gboard When you re typing with the onscreen keyboard 1 Touch above the keys 2 Start typing a term in the search bar 3 Touch a result to share its link or t...

Page 72: ...pen that app to search 3 Optionally Delete the Google search widget from your home screen If you can t delete it use a different launcher for your home screen that doesn t include the widget Install a browser to replace Chrome and make it your default browser Turn off Google s collection of your information Search your phone Search contents of your phone 1 Touch the Search widget 2 Enter a search ...

Page 73: ...ts to your carrier s cellular network or to a Wi Fi network to access the internet To save data charges on your cellular plan use a Wi Fi connection 1 Open the Chrome app 2 Go to a site by touching the bar at the top and typing the address 3 On a web page To bookmark it touch Or touch Add to Home screen to put a shortcut on your home screen To search for text on that page touch Find in page To ope...

Page 74: ...Touch History 3 Touch CLEAR BROWSING DATA You can also review and delete your search history Change default browser You can download other browsers from Play Store After you ve installed one you can make it your default browser 1 Go to Settings Apps notifications 2 Touch Default apps Browser app Or touch Advanced Default apps Browser app 3 Touch the app to use Apps Search and web browser 66 ...

Page 75: ...o each person in the group MMS messages use cellular data and require a cellular data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one message to multiple recipients you are charged for each message received Group messaging Con...

Page 76: ...ions Send text message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment touch or To add a smiley or other icons touch on the onscreen keyboard 5 Touch Tips for sending messages To text your best friend with one touch from your home screen add a task shortcut Touch hold and drag to your home screen To change the text message reply to incomin...

Page 77: ...e you also delete any attached photos or videos If you want the attachments be sure to save them before deleting the message To delete a single message open the conversation thread and touch hold the message then touch To delete or archive all messages in a conversation touch hold the conversation then touch to delete or to archive To delete or archive multiple conversations touch hold each conver...

Page 78: ...ultimedia messages Save attachments from text message If you received an attachment to a text message you can save it on your phone In the message just touch hold the attachment then touch to save it To view the saved attachment For photos or videos open the Photos app and touch Device folders Messages For other attachments open the Files app If you do not save a photo or video from a message it i...

Page 79: ... text messages If you use the Messages app 1 Open the Messages app 2 Touch Settings 3 Touch Notifications and turn notifications on or off change the sound and add or remove vibration If you use a different messaging app 1 Touch hold the app s icon 2 Touch App info Notifications 3 Make changes Tip In your phone settings you can prevent interruptions by restricting text message notifications during...

Page 80: ...e with your phone Once paired you ll see your latest conversations in your computer s browser See and send messages When you have unread messages you ll see a red notification and number of unread messages in the browser tab on your computer To send messages from your computer your phone must be on and connected to the internet Usual carrier fees for sending text messages from your phone also appl...

Page 81: ...ers touch from your email list Attachments appear at the end of the email You can view or save them You can print emails from your phone Reply to or forward an email 1 Swipe to the end of the email to see all options To reply to the sender only touch To reply to the sender and all recipients touch To forward an email touch 2 Enter your message 3 To copy someone on the email in the To field touch 4...

Page 82: ...nts from your phone Learn more For more help with Gmail read Google s support information For help managing email from other providers sign into your email account on your computer and look for the provider s instructions View email attachments View attachments Attachments appear at the end of an email To view or play the attachment touch it If you see a message that you can t open the attachment ...

Page 83: ...our inboxes open emails or quickly start a new email add the Gmail widget to your home screen With the widget you can Open a message Touch the message Compose a message Touch View more messages Scroll down the list Open the app Touch the folder name at the top of the widget Add email signature To add a signature automatically to the end of emails you send 1 Open the Gmail app 2 Touch Settings 3 Se...

Page 84: ...Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Email 76 ...

Page 85: ... multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events open the Calendar app Tip For an overview of your upcoming events...

Page 86: ...To edit it touch To delete it touch Delete Control which events are shown To temporarily hide calendar events for a Google account you don t need to see all the time 1 Open the Calendar app and touch 2 Beneath the account name touch Events If you have multiple calendars for that account touch the name of each calendar to hide its events Tip When you hide events the calendar still syncs with your G...

Page 87: ...cation settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Calendar app 79 ...

Page 88: ...ch on the Google Search widget 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar and on your lock screen To adjust it open quick settings and touch the alarm time Delete an alarm 1 Open the Clock app 2 Touch 3 To...

Page 89: ... Use a stopwatch Record your time and share your results 1 In the Clock app touch for the Stopwatch tab 2 Touch 3 Do any of the following To pause the stopwatch touch To record laps or multiple durations while the stopwatch is running touch Lap To reset the counter to zero touch Reset To share your times with others or send them to yourself touch Share If you leave this app quickly return to it by...

Page 90: ...e time 2 Turn off Use network provided time zone 3 Touch Time zone Then choose a regional time zone which is applied to the current time Show multiple time zones You can view multiple time zones in the Clock app so you can coordinate plans with friends and co workers in other cities or stay in touch with family back home when you re traveling 1 Open the Clock app and touch 2 To add time zones touc...

Page 91: ...pp 2 Touch Moto Actions 3 Touch Swipe to shrink and turn it on To shrink any screen swipe from the center down to the bottom left or right corner of the screen To return to a full size screen touch anywhere in the black area around the small screen Preview notifications when screen sleeps About Moto Display notifications When your screen sleeps battery friendly Moto Display notifications fade in a...

Page 92: ...ag the notification icon to Open the related app Drag the notification icon down to or and unlock if using a screen lock Change Moto Display settings 1 Open the Moto app 2 Touch Moto Display Peek Display Settings 3 Do any of the following To stop specific apps from showing these notifications touch Block apps and touch the app s name For more privacy when the screen is locked touch Level of detail...

Page 93: ...select multiple items touch hold the first thumbnail then touch the others to select them Tip To clear all selections touch 4 Touch and select the way you want to share Upload photos and videos Back up automatically 1 Open the Photos app 2 Touch Settings Back up sync 3 Turn Back up sync on 4 Adjust settings as needed To choose high quality or original size for uploads touch Upload size To back up ...

Page 94: ...View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Apps Photos app 86 ...

Page 95: ... to voicemail Respond with a text message On the lock screen swipe up You can customize these default messages Block all calls from that number Control ringtones and notifications You can Quickly silence the ringer Press Volume Down on the side of the phone Silence ringtones during hours you specify Use Do Not Disturb Choose a unique ringtone for specific people You ll know instantly who s calling...

Page 96: ...enter a number and touch If you enter a wrong number touch Dial by voice Touch and say a name or number If you don t see swipe down to close the dialer Or skip the Phone app entirely and say a voice command Call by name Start typing the name in the search box You ll see a list of matches Just touch one to call If you don t see swipe down to close the dialer Or to see your contact list touch Swipe ...

Page 97: ...by people receiving your calls contact your carrier If you re having other problems try these troubleshooting steps During a call Adjust sound during call While listening you can Adjust the volume Use the Volume button on the side of the phone Use speaker Touch Use a paired Bluetooth device Touch to use or stop using the device Mute your microphone Touch You can hear the caller but they can t hear...

Page 98: ...roid users can get it from Play Store and iPhone users can download it from the iTunes App Store The video calls are secure and can t be seen by others To get started open the Duo app and follow the onscreen instructions to set it up For more information touch Help Feedback Download video calling app There are many video calling apps to choose from on Play Store like WhatsApp Skype and more Search...

Page 99: ...d a call from the number to block 3 Touch Block number From the Messages app 1 Touch hold the conversation thread from the number to block 2 Touch 3 Touch OK Block calls from unidentified callers 1 Open the Phone app 2 Touch Settings Blocked numbers 3 Turn Unknown on Unblock a number From the Phone app 1 Touch Settings Blocked numbers 2 Touch by the number to unblock From the Messages app 1 Touch ...

Page 100: ... then check Call waiting When call waiting is on if you re on a call and a new call comes in you can answer it The first call is put on hold Touch to merge the two calls View and delete call history See your call history To see all recent calls 1 Touch 2 Touch 3 You ll see one or more of these icons next to each call Icon Meaning Missed call incoming Call you answered incoming Call you made outgoi...

Page 101: ... Do one of the following To add to an existing contact touch Add to existing To set up a new contact add contact details 7 Touch or Save Delete calls from history Caution There s no way to restore the history after you delete it To delete one call 1 Touch 2 Touch 3 Touch hold the number 4 Touch To delete all calls 1 Touch 2 Touch Call history 3 Touch Clear call history Calls contacts voicemail Pho...

Page 102: ...ltiple accounts on your phone and want to change the default account for new contacts go to Contacts Settings Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an unassigned number 1 Open the Messages app 2 In the message list touch hold the number then tou...

Page 103: ...the primary contact to merge By default this contact s name is used for the new listing 3 Touch Link 4 Touch the name of the contact to add Tip You can edit the primary contact name for the merged listing or delete or change other contact information as needed Delete contacts You can delete contacts created and stored on your phone If the contact is synced from a social network account you need to...

Page 104: ... first name first or last name first touch Name format Sort contacts in Phone app 1 Open the Phone app 2 Touch Settings Display options 3 Set options To sort by first or last name touch Sort by To list names with first name first or last name first touch Name format Narrow which contacts are shown In the Contacts app you can narrow which contacts are shown These changes don t affect which contacts...

Page 105: ...it then touch others to select more 3 Touch 4 Select the way to share Export all contacts 1 Open the Contacts app 2 Touch Settings Export 3 If you use more than one account select the account 4 Touch Export to vcf file 5 Touch SAVE to save it in your Downloads folder 6 Open the Files app 7 Go to Downloads 8 Touch hold the file 9 Touch 10 Select the way to share Receive a name card file 1 When some...

Page 106: ...of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to voicemail ...

Page 107: ...l and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Calls contacts voicemail Voicemail 99 ...

Page 108: ...c library To prevent streaming and listen only to music stored on your phone touch and turn Downloaded only on To change the storage location for downloaded files touch Settings Storage Location Then choose Internal for device storage or External for SD card storage To learn more about features or music pricing touch Help Feedback You can listen through your phone s speaker or by pairing with a Bl...

Page 109: ...ame of the paired device During file transfer you ll see in the status bar To check the status see the notification Receive files over Bluetooth 1 Pair your phone with the device sending the music 2 On the device sending the music start the file transfer following device s instructions 3 When you receive the Bluetooth notification on your phone swipe down and touch it then touch Accept During file...

Page 110: ...r cable if needed 2 Turn the phone and MIDI device on 3 Connect them with the USB cable and adapter if needed 4 Unlock the phone 5 Change the USB connection type to allow MIDI connection a Swipe down from the top of your home screen and touch the Charging this device via USB notification b Touch MIDI Music 102 ...

Page 111: ...charging If you can t turn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose settings that use less battery To get the most life from your battery Connections Turn off Bluetooth and GPS when you...

Page 112: ...how you use apps over time and adjust for best battery life 1 Go to Settings Battery Adaptive Battery 2 Turn Use Adaptive Battery on Check that battery optimization is on for each app If you turn off Battery optimization for an app that app can run when you re not using it even when Adaptive Battery is on This decreases battery life unnecessarily 1 Go to Settings Apps notifications Advanced Specia...

Page 113: ...er on or off To turn Battery Saver on at any time open quick settings and touch To turn Battery Saver on automatically when your battery s charge is below a specified level 1 Open quick settings then touch hold 2 Touch Battery Saver Set a schedule 3 Move the slider to adjust the percentage when Battery Saver switches on Battery 105 ...

Page 114: ...cess your files from any device with an internet connection File synchronization no need to keep track of multiple versions in multiple storage locations Backups of photos and videos available if phone is lost or damaged Cloud storage providers typically offer free storage that can be expanded with a paid subscription once you reach the free storage limit Or you can manage your free storage by rem...

Page 115: ...l of photos and videos If you automatically back up your photos and videos you can automatically remove copies from your phone s internal storage after 30 60 or 90 days 1 Go to Settings Storage 2 If you installed an SD card touch Internal shared storage 3 Touch Storage manager and turn it on 4 Touch Remove photos videos and select a duration If you store photos or videos on your SD card this does ...

Page 116: ...th your card See device manufacturer s instructions for the type of adapter required and insertion instructions Erase SD card 1 Go to Settings Storage 2 Select your SD card 3 Touch Storage settings Format 4 Follow onscreen instructions to format the card Find downloaded files You can download files and store them on your phone including Photos videos and documents you save from emails or texts Boo...

Page 117: ...ently deleted items try connecting your phone to your computer with a USB cable and using a desktop program for file recovery Tip Back up your photos to the cloud so you won t lose them if you delete them from your phone Upload music to cloud You can store up to 20 000 songs from your library in the cloud for free with Google YT Music not available in all countries Then you can instantly listen to...

Page 118: ...Videos on To allow syncing when your cellular service is roaming turn Roaming on Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Scan documents and make copies Scan document to Drive You c...

Page 119: ...ocument title and folder on Drive if desired then touch Save In Drive open the file and touch to share or print the scan Tip You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders Each widget saves to a single folder on Drive So add multiple widgets one for each folder...

Page 120: ...n the Wi Fi router For a public network get the password from the business or organization To connect using a QR code next to Add a network touch and scan the code Change share remove networks Change 1 Open quick settings then touch hold 2 In the list of nearby networks To connect to a different network touch its name To change settings for the currently connected network touch To change settings ...

Page 121: ...i scanning 1 Go to Settings Location 2 Turn Wi Fi and Bluetooth scanning off Use Airplane mode Airplane mode turns off all wireless connections preventing your phone from transmitting signals that could interfere with airplane communications Open quick settings and touch to turn airplane mode on This disables all wireless connections Wi Fi voice and data for calls and text messages Bluetooth If pe...

Page 122: ...pps if you have one or two that want to continue using background data you can set them as exceptions When you restrict background data you will not receive notifications from apps that typically sync in the background like Gmail until you open the app then data syncs as usual If you re running low on data during your billing cycle 1 Go to Settings Network internet Mobile network Or in quick setti...

Page 123: ...ng to it change the network name for your hotspot To prevent others from seeing your phone s network name check Hide my device To see the current password touch Advanced Hotspot password If the hotspot signal is experiencing interference touch Advanced and change the broadcast channel band to 5GHz If the hotspot signal seems weak change it to 2GHz This feature is not available in all countries Con...

Page 124: ...s from reconnecting 1 Turn the hotspot off 2 Change the password 3 Turn the hotspot back on to continue using it Tip When no devices are connected the hotspot turns off automatically To adjust this setting go to Settings Network internet Hotspot tethering Wi Fi hotspot Advanced Turn off hotspot automatically View or change hotspot password 1 Go to Settings Network internet Hotspot tethering 2 Touc...

Page 125: ... phone go to Settings 5 Touch Network internet Hotspot tethering 6 Turn on Bluetooth tethering to start the connection You ll see in your notifications To stop the connection touch the notification and turn off Bluetooth tethering Connect to VPNs A virtual private network VPN lets you access files on a secure network like an office network with a firewall Contact your network administrator for VPN...

Page 126: ...h If they don t touch Cancel verify the name of the device you want to pair with and try again If your device shows a passkey like 0000 or 1234 enter it on your phone If you don t see a place to enter it swipe down from the top of your screen and touch the Bluetooth notification If your device doesn t show a passkey and you must enter one for the device to pair see the device manufacturers instruc...

Page 127: ...device or in the device s app look for Bluetooth settings to review and adjust For more information see the paired device manufacturer s instructions Reconnect with Bluetooth device 1 Open quick settings and touch to turn it on 2 Turn on the Bluetooth device Change phone s name Your phone name identifies your phone in a Bluetooth network You can change the name 1 Go to Settings Connected devices 2...

Page 128: ...tifications 3 Touch Default apps Tap pay Or touch Advanced Default apps Tap pay 4 Touch Payment default 5 Touch an app to make it your default payment app Note This feature manages payment apps Tap pay won t include certain apps such as money transfer apps Use Tap pay 1 Make sure NFC is on and that the terminal has this symbol 2 Unlock your phone and touch its back to the terminal Your payment app...

Page 129: ...the back of the other device When the devices connect they vibrate and you see Tap to beam on your phone 4 Touch your screen to share the content Read NFC tags on posters and signs Receive web links e coupons brochures maps and more from an NFC tag Look for the NFC logo on NFC enabled accessories posters signs and store displays Just touch the back of your phone to within 2 cm of the logo to recei...

Page 130: ... with Chromecast built in This feature is not available in all countries Miracast is not supported To cast an app 1 Make sure your phone and smart TV or Chromecast are connected to the same Wi Fi network 2 In a cast compatible app like YouTube touch While casting You ll see in the status bar You can still make and receive calls and use your phone s other features To stop casting In the app that s ...

Page 131: ...e transfers a Swipe down from the top of your home screen and touch the Charging this device via USB notification b To transfer any type of file touch File transfer Or to transfer only photos and videos touch PTP Transfer files On a Windows computer 1 Ensure the phone is properly connected to the computer using the steps above If you don t unlock the phone and change the USB connection to allow fi...

Page 132: ...rint To connect your printer and phone 1 Be sure your printer is on and added to your Google account Learn more 2 Go to Settings Connected devices Connection preferences Printing 3 Touch Add service and search for Cloud Print 4 Touch the Cloud Print app then touch Install Set up Wi Fi or Wi Fi Direct To connect your printer and phone 1 Before you begin If your printer is connected to a Wi Fi netwo...

Page 133: ...rive A web page in Chrome 2 Touch or Print In some apps Share Print 3 Select printer options if needed 4 Touch About wireless sharing What you can share You can share your photos and videos contacts screenshots and downloaded files When sharing photos and videos When deciding how to share your photos or videos consider these factors Resolution high versus low of the photo or video high resolution ...

Page 134: ...a cloud storage and email the link instead of the file Email attachments remain available for download until the recipient deletes the email Learn how Cloud Good for Sharing high resolution photos multiple photos entire albums and videos Controlling sharing via links Controlling how long you share something you can easily delete it or turn off sharing privileges Things to consider Many cloud servi...

Page 135: ...initely Check the social network for specifics Things to consider Understand social network privacy and sharing policies before you post Review updates to social network privacy and sharing policies often Requires a Wi Fi or cellular data connection Bluetooth Good for Sharing from phone to phone or other connected device Fast sharing Things to consider Your phone must be paired and connected with ...

Page 136: ...cted as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to use Adjust app permissions The first time you use an app and sometimes when you install or update it you...

Page 137: ...gency alert You re charging To change when it lights up 1 Go to Settings Sound lights 2 Adjust settings To change which events make it light up touch Lights then turn off or on any events To stop it from ever lighting turn Lights off To stop the light at certain times use Do Not Disturb To allow lights when Do Not Disturb is on under WHEN DO NOT DISTURB IS ON turn exceptions on calls notifications...

Page 138: ...tion will show up when you swipe down from the top of your screen To silence an app s notifications 1 Touch hold a notification 2 Touch Silent To add sound and vibration to an app s notifications just touch hold a notification and touch Alerting Change notification sound To change the sound for all app notifications 1 Go to Settings Sound lights Advanced Default notification sound 2 Do one of the ...

Page 139: ...otifications 3 Touch Advanced 4 Turn Allow notification dot on or off Control lock screen notifications If you ve set a pattern PIN or password you can control which type of notifications show on your lock screen and prevent them from revealing private information To adjust notifications for all apps 1 Go to Settings Apps notifications Notifications 2 To hide sensitive content on your lock screen ...

Page 140: ...o inform you of extreme weather or other threatening emergencies in your area AMBER Alerts and Presidential Alerts during national emergencies When an emergency alert is sent out appears in the status bar Touch the notification to read the alert You can turn most alerts off or on Presidential Alerts cannot be disabled and adjust alert notification settings Note Because alerts are intended to save ...

Page 141: ...ome settings Allow Home screen rotation Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look 1 Go to Settings Display 2 Touch Color mode 3 Choose one To see the most accurate colors touch Natural To see accurate colors with more vividness touch Boosted To see the most vivid colors touch Saturated Tip If you re color blind use color correction inst...

Page 142: ...our eyes and battery a break by changing to a dark background 1 Go to Settings Display 2 Touch Advanced 3 Turn Dark theme on or off When it s on the dark background applies to your settings and app screens Colors don t change in media such as videos When it s off if you run low on battery Battery Saver switches temporarily to the dark background until the phone has charged Tip To add Dark theme to...

Page 143: ...tion on or off to give or remove permission to use your location information When it s off your phone can t find your precise location or share it with any apps However turning this off disables many useful features and apps Tip To add a Location tile to quick settings open quick settings Touch Then drag the Location tile where you want it Review apps using your location To see which apps have rec...

Page 144: ...y options For additional security you can also Protect your phone in case it s lost or stolen Use Find My Device Connect to a virtual private network if you need to access files on a secure network Add a SIM lock to prevent others from using your cellular plan and accessing account information if your phone is stolen Prevent viruses and other attacks on your data and privacy with Google Play Prote...

Page 145: ...ocate lock and erase your phone To remotely locate your phone location services must be on If not you can still lock and erase your phone but you can t get its current location To confirm that Find My Device is enabled for your phone 1 Go to Settings Security 2 Touch Find My Device and turn it on 3 To learn more touch Help Feedback To find your lost or stolen phone on a computer go to android com ...

Page 146: ...lock 1 Go to Settings Security 2 Touch Screen lock and select the type of lock you want Some lock options aren t available if you added a VPN or a work corporate email account to your phone Hide your password or pattern You can hide your password or pattern to prevent others from viewing it when you unlock your screen For passwords 1 Go to Settings Privacy 2 Turn Show passwords off For patterns 1 ...

Page 147: ... from anywhere on the screen when unlocking You don t need to touch the icon Some of these options aren t available if you added a VPN or a work corporate email account to your phone Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device like your Bluetooth watch or car 1 Make sure you have Set a screen lock on the phone Turned ...

Page 148: ...locked until the next time you manually unlock it Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations like home or work use a Smart Lock You can still manually lock the phone at trusted places when needed 1 Make sure you have Set a screen lock on the phone Turned on location services Entered your Home and Work locat...

Page 149: ...Maps For custom places you added touch the location name then touch Keep phone unlocked while it s on you You can keep your phone unlocked while you re holding it in your hand or carrying it in your pocket or handbag Just unlock it once and it stays unlocked until you set it down or manually lock it 1 Make sure you have set a screen lock 2 Go to Settings 3 Touch Security Smart Lock If you don t se...

Page 150: ... Your phone unlocks and is ready for commands 2 Speak a command to perform a task If the phone does not recognize your voice then unlock it with your password PIN or pattern Turn off voice authentication 1 Go to Settings 2 Touch Security Smart Lock 3 Unlock your phone then touch Access with Voice Match 4 Turn Lock screen personal results off Use fingerprint security Set up fingerprint security Use...

Page 151: ...identity 3 Touch next to the fingerprint Use fingerprint to unlock phone To wake and unlock your screen or any time you see on the screen touch the sensor to verify your identity Tip You can temporarily turn off fingerprint unlocking and lock screen notifications with Lockdown mode Use fingerprint to sign in to apps To use the fingerprint sensor with third party apps Be sure the app supports finge...

Page 152: ...rrectly in safe mode a 3rd party app is probably causing the issue These apps can cause issues lock screen apps app locks that use the fingerprint sensor RAM boosters and RAM cleaners 5 Reset the phone Lock SIM card Set up SIM lock Your SIM card came with a default PIN from your carrier You can use it to set up an optional SIM card lock which prevents others from using your cellular plan and acces...

Page 153: ...If you accidentally disabled SIM If you enter an incorrect PIN multiple times the SIM will be disabled Contact your carrier for a PIN unlock key PUK to re enable the SIM Other settings Security 145 ...

Page 154: ...pp and touch My apps games Add non Google account Non Google accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add account 3 Touch the type of account to add and...

Page 155: ...nt 1 Go to Settings Accounts 2 Touch the account name by the account name means that some or all of the account s information is configured to auto sync by the account name means that the account will not auto sync 3 Touch Account sync 4 Review the information and turn on off types of account information to sync For example set your Google account to sync your Calendar and Gmail but not to sync fo...

Page 156: ... as outlined in the Google Privacy Policy You can review delete and control the information Google collects about you Learn more from Google about Viewing and controlling what information is collected search YouTube recordings of your voice commands location Deleting your search history and other activity Other settings Accounts 148 ...

Page 157: ...ounds when you type turn Sound on keypress on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vibration The onscreen keyboard vibrates when you touch a key Turn off vibration feedback if you prefer not to use it or want to improve battery life To adjust keyboard vibrations 1 On the keyboard touch or 2 Touch Preferences 3 Do any of the following Turn Haptic feedback on ...

Page 158: ...ant misspelled words to be underlined turn Spell check off Use multiple languages Change display language You selected the language for your phone during set up To change it 1 Go to Settings System Languages input Languages 2 Touch hold the language you want and drag it to the first position in the list 3 If you don t see the language you want touch to add it then drag it to the first position All...

Page 159: ...4 Select the language 5 Touch Done Then switch between languages on the keyboard by touching Other settings System 151 ...

Page 160: ... Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important To prevent others from switching to your owner profile and accessing your information set a screen lock before you share your phone with users or guests When shar...

Page 161: ...le Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple users Or from quick settings touch More settings 2 Next to the user name touch 3 To allow the user to make calls and send messages switch on Turn on phone calls SMS Remove a user You can remove yourself as a user You must be the device o...

Page 162: ...urn on phone calls off 3 Touch Guest 4 If you ve lent your phone to a guest previously touch Start over to clear the last guest settings or touch Yes continue to keep last guest settings End guest session 1 Go to Settings System Advanced Multiple users Or from quick settings touch 2 Touch Remove guest Remove All data from and apps installed during this session are deleted Other settings System Use...

Page 163: ...nd it s important to have if your phone is stolen Service providers can use the IMEI to block a stolen phone from cellular networks and many police departments keep a record of stolen phones using this number You may never need your IMEI number but it s a good idea to record it just in case To find the IMEI number 1 Go to Settings About phone 2 See IMEI for your number 3 Record and save the number...

Page 164: ... is frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check for system updates Go to Settings System Advanced System updates 3 Check for app updates Open the Play Store app and touch My apps games 4 Check available storage and clear space if needed Phone feels warm or hot Overview It s normal for your phone to feel warm or even hot depending on how you re using it If you...

Page 165: ...wer button for 5 7 seconds or up to 30 seconds This should restart or reboot your phone 2 Charge the phone If your phone has a sign of life indicator look for a white light near the top front of the phone This indicates that the phone is charging but battery is too low to power the screen If you re having trouble charging try these troubleshooting steps 3 If you don t see a battery icon after you ...

Page 166: ...freezes stops responding or is stuck on a blank or white screen try the following 1 Restart your phone Hold down the Power button for about 30 seconds 2 If this doesn t work charge your phone for at least 5 minutes Then while connected to the charger restart again by holding down the Power button for 30 seconds If your phone freezes again check for a larger issue 1 Restart your phone to unfreeze i...

Page 167: ...e If not use a different SD card that meets the requirements Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer Phone stopped reading SD card After each step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Inspect card for damage or alignment issue a Turn your phone off and remove the card Inspect for damage If not damage...

Page 168: ... t view files on SD card If none of your apps can view files on the card 1 Install a different file manager app from Play Store Use that app to check if files are visible on the card 2 Check if files are visible using a Windows computer a Turn your phone off and remove the card b Put the card in the computer s SD card slot or a connected USB SD card reader If a specific app can t view files the ca...

Page 169: ... like outdoors If you re uncertain whether your carrier provides service in that location check the coverage map on your carrier s website 2 If airplane mode is on turn it off 3 Turn your phone off and then on again 4 Check for app updates 5 Check if a software update is available for your phone 6 Check that the Preferred network type is set to Global Settings Network internet Mobile network Prefe...

Page 170: ...wer ringing phone 1 Clear the data for the Phone app Touch hold then touch Storage Clear storage 2 Check that Phone app notifications haven t been disabled Touch hold then touch Notifications and make sure they are on Consistent busy signal Outbound calls 1 If you hear a fast busy signal when you call a number all cellular circuits may be in use preventing the call from going through Try calling a...

Page 171: ...r call screen lock on Play Store 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed 5 Check if a software update is available for your phone 6 Reset the phone People can t hear me on calls 1 Check that nothing is covering the microphone If you are using a case cover or screen protector remove it and see if it was causing the issue Check that the protective f...

Page 172: ... is covering the microphone If you are using a case cover or screen protector remove it and see if it was causing the issue Check that the protective film that ships with the phone has been removed 2 While in a call try using the speakerphone or a wired headset to see if the sound quality improves If it doesn t the issue is probably network signal strength instead of hardware 3 Turn your phone off...

Page 173: ... see damage try another outlet 4 If you re charging by connecting to your computer check the USB connection a Swipe the status bar down b On the USB notification touch then touch the notification c Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Battery drains too fast Battery life varies The way you use your phone can really affect how long...

Page 174: ...date is available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Can t reconnect previously paired device Unpair the Bluetooth device then pair it again 1 Go to Settings Connected devices 2 Next to the paired device touch FORGET 3 Pair the device again Can t hear music...

Page 175: ... phone and device to avoid interference 3 Clear data for this system app a Go to Settings Apps notifications then touch b Touch Show system c Touch Bluetooth Storage Clear storage Paired device can t see contacts Check that contact sharing is on 1 Go to Settings Connected devices 2 Next to the paired device touch 3 Make sure Contact sharing is on 4 Check and adjust sharing settings on the paired d...

Page 176: ...ain 4 Check if a software update is available for your phone 5 Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it back in Once the wireless router is running again try to reconnect 6 On a computer log into your router and try adjusting one or more of these router settings If the router has multiple bands disable the lower band Change the e...

Page 177: ...r computer Windows computer 1 Check your computer s settings to make sure that Windows automatically detects new hardware 2 Restart your computer Mac computer Check that your computer is running Mac OS X 10 5 and up Check that your computer has Android File Transfer installed and open Restart your computer Check your phone 1 Check if a software update is available for your phone 2 Hold down your p...

Page 178: ...t use an account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the solutions below Sync account manually 1 Go to Settings Accounts 2 Touch the account...

Page 179: ...e issue is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear cache and data for the Contacts app a If you ve saved any contacts since you last sync...

Page 180: ...n them on and try using the app again 3 Update the app 4 Force stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data saved in this app 7 Contact the app s developer a Open the Play Store app b Touch My apps games c Touch the ...

Page 181: ...ne off and then on again 4 If the problem persists follow the steps below for specific problems After each troubleshooting step check to see if your issue is fixed Red on text message If you see your text message was not sent 1 Check your signal strength Weak signal from your cellular provider is a common cause of unsent messages In the status bar see how many bars your network connection has If y...

Page 182: ...Touch hold then touch App info Uninstall updates 4 Clear the app s cache This frees up space by removing temporary files 5 Reset the phone Keyboard not working If your keyboard has problems like a missing spacebar 1 Check for updates to your keyboard app 2 Turn your phone off and then on again 3 Clear the cache for the keyboard app Problems with Facebook WhatsApp other apps If you re having proble...

Page 183: ... videos with it 1 Check for updates to the app 2 Clear the app s cache 3 If the problem continues open WhatsApp touch Settings Help and search for information about your issue Error Please restart camera After each troubleshooting step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Clear the cache for the Camera app 3 Check for updates to your Camera app 4 Use safe mo...

Page 184: ...of the apps on your phone that request camera access and remove access for apps that look suspicious or that you don t use 3 Clear the cache and data for the Camera app Error Trash is full If you re getting messages about the trash being full 1 Open the Photos app 2 Touch Trash 3 Touch Empty trash Fix a problem App issues 176 ...

Page 185: ...hones on a regular basis Android OS updates which are new versions of the Android operating system Motorola provides OS updates from Google to eligible phones as soon as possible To see if an OS update will be available for your phone or if your phone is still eligible for security updates see the software update website for your country Our support agents get their Android update information from...

Page 186: ... to an account 2 Make sure you have your security information The username for a Google account on your phone Settings Accounts The password for that Google account If you ve forgotten the password you can reset it Wait 24 hours before resetting the phone if you reset your password If you set a screen lock make sure you know the PIN pattern or password To restore your data after resetting you ll n...

Page 187: ...ns to scroll to Reboot system now then press the Power button to select it Allow several minutes for the reboot to complete If the phone doesn t finish rebooting press hold the Power button until the screen turns dark then release it to power up normally 9 If you reset your phone because you suspect a third party app is causing problems when you set up the phone again be sure you don t copy all ap...