2.
Troubleshoot your phone:
a.
b.
and
if needed.
You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary
files and clear cached data.
3.
Troubleshoot your apps:
a.
Check for
.
b.
to see if apps you installed are causing the issue and uninstall as needed.
If your problem doesn't go away in safe mode, restart your phone and continue to the next section.
4.
Reset to factory settings:
To remove any processes on your phone that may be causing the issue, you can
settings.
A factory data reset will remove all data from your phone.
Screen is frozen or won't respond
Tip:
If your screen goes black when the phone rings so you can't answer the call,
for the Phone app.
If your phone freezes, stops responding, or is stuck on a blank or white screen, try the following:
1.
Restart your phone. Hold down the Power button for about 30 seconds.
2.
If this doesn't work, charge your phone for at least 5 minutes. Then, while connected to the charger, restart
again by holding down the Power button for 30 seconds.
If your phone freezes again
, check for a larger issue:
1.
Restart your phone to unfreeze it.
2.
is available for your phone.
3.
You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files
and clear cached data.
4.
Check for
.
If you can't unfreeze the phone
to factory settings, to remove any processes that may be
causing the issue.
A factory data reset will remove all data from your phone.
SD card problems
Phone doesn't recognize new SD card
If your phone isn’t recognizing a new card that you
, try these steps. After each step, check to see if the
issue is fixed.
Fix a problem : Hardware issues
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Summary of Contents for one ACTION
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