UNCONTROLLED DOCUMENT
Overview Installation Troubleshooting
Specifications Glossary License
Basic Advanced TCP/IP Wireless
RSGu3500 Residential Seamless Mobility Gateway User Guide
99
Troubleshooting
Problem
Possible Solutions
Power light is off
Check that the AC power adapter is properly plugged into the electrical outlet and the
RSGu3500.
Check that the electrical outlet is working.
Cannot send or receive
data or phone calls
or
No dial tone
If you subscribed to just one phone line, be sure your phone is connected to the
Phone 1
port on the RSGu3500.
Check all other cabling between the modem, the RSGu3500, and the computer. Be
sure you used the cables provided with the RSGu3500. All Ethernet cables must be
straight-through cables.
Check the lights on the
Check the lights on the modem front panel. For information, see your cable or DSL
modem user guide.
If you have only one phone line, be sure your phone is plugged into the green phone
port 1 on the RSGu3500.
Can you access Web pages? If not, check to see whether your ISP (cable or DSL) is
having connection issues in your area.
Be sure the telephone connected to the RSGu3500 is disconnected from the wall
jacks that traditional phone companies use.
Compare your device connections to those shown in
“Connect the power adapter to the Power port on the rear panel of the voice
gateway, and plug the other end into an electrical outlet.”
The order in which you turn the devices on is very important. Try the procedure for
“Resetting All of Your Equipment”
A computer cannot
send or receive data
Check that the Ethernet cable is properly connected to the RSGu3500 and the
computer.
If you have a cable modem
only
, check that your TV is working and the picture is
clear. If you cannot receive TV channels, your cable data service will not function.
Contact your cable provider.
If you have a DSL modem
only
, check that your DSL service is working. Contact your
DSL provider.
My high-speed Internet
connection uses a USB
port, not an Ethernet
port
You need to switch your high-speed Internet connection from USB to Ethernet to use
Internet Phone Service. If your computer does not have an Ethernet adapter, you can
purchase an Ethernet adapter or a USB to Ethernet Converter to connect your
computer to the RSGu3500, and ultimately the Internet.