Motorola SBV6220 DOCSIS, Installation Manual

Page 1: ...M M Motorola SURFboard SBV6220 DOCSIS 3 0 Digital Voice Modem Installation Guide ...

Page 2: ...nd other countries UNIX is a registered trademark of the Open Group in the United States and other countries Macintosh is a registered trademark of Apple Computer Inc Adobe Adobe Acrobat and Adobe Acrobat Reader are registered trademarks of Adobe Systems Inc All other product or service names are property of their respective owners No part of the contents of this document may be reproduced or tran...

Page 3: ...ly Different types of cord sets may be used for connections to the main supply circuit Use only a main line cord that complies with all applicable device safety requirements of the country of use Installation of this device must be in accordance with national wiring codes and conform to local regulations Operate this device only from the type of power source indicated on the device s marking label...

Page 4: ... instructions Disconnect TNV circuit connector before removing the cover Disconnect TNV circuit connector s before disconnecting power Place this device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet Do not use the telephone to report a gas leak in the vicinity of the leak CAUTION To reduce the risk of fire use only No 26 AWG or larger UL listed or...

Page 5: ...e battery where static electricity is generated Do not heat the battery or discard into a fire Keep the battery away from high temperature locations Properly discard the battery if it exhibits an abnormal condition such as heat odor color or a change in shape When discarding place insulated tape over the battery terminals The battery should be stored out of the reach of children Do not store the b...

Page 6: ...s device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules The...

Page 7: ...can be expected to be within the variation accepted due to quantity production and testing on a statistical basis as required by 47CFR 2 909 The above named party is responsible for ensuring that the equipment complies with the standards of 47CFR Paragraph 15 101 to 15 109 International Declaration Of Conformity We Motorola Inc 101 Tournament Drive Horsham PA U S A declare under our sole responsib...

Page 8: ...nts 6 Installing the Modem 7 Installing the Battery 7 Cabling the Modem 8 Testing the Connections 9 Connecting to the Internet 9 Configuring TCP IP in Windows XP 10 Configuring TCP IP in Windows Vista 10 Verifying the IP Address in Windows XP or Windows Vista 11 Renewing Your IP Address in Windows XP or Windows Vista 11 Wall Mounting the Modem 12 Wall Mounting Template 13 Troubleshooting Tips 14 S...

Page 9: ... following items are included with the SBV6220 Digital Voice Modem Item Description Power Adapter and Cord Provides power via an AC electrical outlet 10 100 1000Base T Ethernet cable Standard Cat 5 or higher cable for connecting to the network Battery Provides backup power for the SBV6220 during a power outage Software License and Regulatory Card Contains software license warranty and safety infor...

Page 10: ...sumer cable products education and support visit the Motorola support website at 2http broadband motorola com consumers support Front Panel During normal operation the POWER RECEIVE SEND and ONLINE LEDs are always On The LIN LED flashes when the digital voice modem is transferring data Note The blue LED is an optional LED operation only available in some locations Your service provider may activat...

Page 11: ...d Blue High speed Internet connection with bonded channels 4 ONLINE Internet connection failed Scanning for an Internet connection Green Startup process completed 5 LINK No connection to SBV6220 Ethernet port detected LAN activity transmitting or receiving data Amber A device is connected to the Ethernet 10Base T or Fast Ethernet 100Base T port Blue High speed Gigabit Ethernet 1000Base T connectio...

Page 12: ...a 4 Rear Panel The rear panel contains the power receptacle and cabling ports and connectors Port Connector Description 1 TEL 1 2 TEL 2 VoIP connection for a single or two line telephone VoIP connection for a single line telephone 2 Ethernet port 3 Coaxial cable connector 4 14VDC power connector ...

Page 13: ...The SBV6220 Media Access Control MAC label is located on the bottom of the SBV6220 The label contains the MAC address which is a unique 48 bit value that identifies each Ethernet network device To receive data service you will need to provide the MAC address marked HFC MAC ID to your Internet Service provider ...

Page 14: ...computer must meet the following requirements Computer with Pentium class or better processor An established cable Internet connection Microsoft Windows XP Windows Vista Macintosh UNIX or Linux operating system Any web browser such as Microsoft Internet Explorer Netscape Navigator or Mozilla Firefox Note Make sure all the latest service packs and patches for your operating system are installed on ...

Page 15: ...ute the Ethernet and telephone cables outside of the building Exposure of the cables to lightning could create a safety hazard and damage the product Installing the Battery First install the battery in the modem before installing any other components Before starting the battery installation refer to 2Safety Requirements for the SBV6220 Lithium Ion Battery for information Note The battery may take ...

Page 16: ...ectors to avoid damaging them 3 Plug the power cord into the 14VDC Power port on the modem 4 Plug the other end of the power cord into an electrical wall outlet This automatically powers on the digital voice modem Allow the modem 5 to 30 minutes to find and lock on the appropriate communications channels 5 Connect the Ethernet cable to the Ethernet port on your computer 6 Connect the other end of ...

Page 17: ...set up for voice service Note Contact your service provider to provision the telephony line s If the connectivity test failed see 2Troubleshooting Tips for a possible solution Connecting to the Internet After installing the SBV6220 check that you can connect to the Internet You can retrieve an IP address for your computer s network interface using one of the following options Retrieve the statical...

Page 18: ...h 3Verifying the IP Address in Windows XP Configuring TCP IP in Windows Vista 1 Open the Control Panel 2 Click Network and Internet to display the Network and Internet window 3 Click Network and Sharing Center to display the Network and Sharing Center window 4 Click Manage network connections to display the LAN or High Speed Internet connections window 5 Right click the network connection for the ...

Page 19: ...ories D Click Command Prompt 2 Type ipconfig and press Enter to display the IP configuration If an Auto configuration IP Address appears this indicates possible cable network problems or an incorrect connection between your computer and the digital voice modem Check the cable connections and your television service for available channels After verifying the cable connections and cable TV service y...

Page 20: ...e if you are mounting the modem horizontally or vertically Use M3 5 x 38 mm 6 x 1 inches screws with a flat underside and maximum screw head diameter of 9 0 mm to mount the modem See the screw mounting dimensions below to properly mount the modem If possible mount the modem to concrete masonry a wooden stud or some other solid wall material Use anchors if necessary for example if you must mount th...

Page 21: ...B Installing the Modem Wall Mounting the Modem SBV6220 DOCSIS 3 0 Digital Voice Modem Installation Guide 548415 001 a 13 Wall Mounting Template 4 00 10 20 cm 4 00 10 20 cm ...

Page 22: ...not send or receive data Check the LEDs on the front of the SBV6220 Note the first LED from top to bottom that is off or flashing This LED indicates where the error occurred as described in 3Front Panel LEDs and Error Conditions POWER RECEIVE and SEND LEDs should always be on ONLINE LED should be on LINK LED should be flashing If you have cable TV service then you can determine if the cable system...

Page 23: ...if necessary If you have cable TV check that your TV is working and the picture is clear If you cannot receive your regular TV channels your telephone service will not function Front Panel LEDs and Error Conditions LED Turns Off During Startup If Turns Off During Normal Operation If POWER SBV6220 is not properly plugged into the power outlet SBV6220 is unplugged RECEIVE Downstream receive channel ...

Page 24: ...on Software provided by third parties may be subject to separate end user license agreements from the manufacturers of such Software The Software is never sold Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License Motorola and its 3rd party licensors retain the ownership of the Software You may USE the Software onl...

Page 25: ...ictions as set forth in subdivision c 1 ii of The Rights in Technical Data and Computer Software clause at 52 227 7013 The contractor manufacturer is Motorola Inc Home Networks Mobility Solutions Business 101 Tournament Drive Horsham PA 19044 WARRANTY INFORMATION SURFboard SBV6220 Digital Voice Modem Home Networks Mobility Motorola What is my limited warranty A limited warranty for this Product in...

Page 26: ...IVE REMEDIES for any and all claims that you may have arising out of or in connection with this Product whether made or suffered by you or another person and whether based in contract or tort IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUC...

Page 27: ...4 U S A http www motorola com MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office All other product or service names are the property of their respective owners 2009 Motorola Inc All rights reserved 548415 001 a 06 2009 ...