Motorola SURFboard SB5102, User Manual

Page 1: ...your SB5102 cable modem and describes Precautions Signing Up for Service and Computer System Requirements Installation and Configuration Overview Provides an overview and links for cabling and configuring your SB5102 cable modem Troubleshooting Provides suggestions to fix common problems Contact Us Provides contact information Frequently Asked Questions Provides answers to common questions about t...

Page 2: ...e party responsible for compliance could void the user s authority to operate the Equipment It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damaging the equipment by local lightning strikes and other electrical surges This product was qualified under test conditions that included the use of the supplied cable betw...

Page 3: ... digital device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical basis as required by 47CFR 2 909 The above named party is responsible for ensuring that the eq...

Page 4: ...e will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect th...

Page 5: ...n permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind either implied or expressed including but not limited to the implied warranties of merchantability and fitness fo...

Page 6: ...verview 8 Cabling and Startup for a Single User 9 Configuring TCP IP 11 Configuring TCP IP in Windows 98 Windows 98 SE or Windows Me 12 Configuring TCP IP in Windows 2000 15 Configuring TCP IP in Windows XP 19 Verifying the IP Address 25 Verifying the IP Address in Windows 98 Windows 98 SE or Windows Me 26 Verifying the IP Address in Windows 2000 or Windows XP 27 Renewing Your IP Address 28 Cablin...

Page 7: ...SB5102 Cable Modem User Guide viii Troubleshooting 30 Front Panel Lights and Error Conditions 32 Contact Us 33 Frequently Asked Questions 34 Glossary 36 Software License 38 ...

Page 8: ...e modem to connect one or more computers in your home or business to the Internet You can connect A single computer equipped with an Ethernet adapter directly to the Ethernet port on the SB5102 cable modem Up to 63 computers to a single SB5102 cable modem using an Ethernet hub as shown in Cabling for Multiple Users on page 29 Easier Unlike dial up modems or ISDN you re always on always connected F...

Page 9: ...artup diagnostics in progress The cable modem is powered on 2 Receive Scanning for a receive downstream channel connection The downstream channel is connected 3 Send Scanning for a send upstream channel connection The upstream channel is connected 4 Online Scanning for a network connection The startup process is complete 5 PC Activity Transmitting or receiving data A device such as a computer or h...

Page 10: ... Rear Panel The rear panel provides cabling connectors and the power receptacle Key Item Description 1 ETHERNET Provides a connection to Ethernet equipped computers using a cable terminated with an RJ 45 connector 2 CABLE Provides a connection to the coaxial cable coax outlet 3 POWER Provides AC power to the cable modem 1 2 3 ...

Page 11: ...oaxial cable with F type connectors to connect your cable modem to the nearest cable outlet If a TV is connected to the cable outlet you may need a 5 900 MHz RF splitter and a total of three coaxial cables to connect both the TV and the cable modem The coaxial cable and RF splitter are available at consumer electronic stores Item Description AC connector Connects the SB5102 cable modem to the AC e...

Page 12: ...dem must be installed in a vertical position To prevent overheating the cable modem do not block the ventilation holes on its sides Do not open the cable modem Refer all service to your cable service provider Wipe the cable modem with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the unit or use forced air to remove dust This product is for indoo...

Page 13: ...ice provider To receive data service you need to provide the MAC address printed on the bar code label marked CM HFC MAC ID on the bottom of the cable modem You can record it here 00 ______ ______ ______ ______ ______ You should ask your cable service provider the following questions Do you have any special system requirements When can I begin to use my cable modem Are there any files I need to do...

Page 14: ...es and revisions Ethernet Card You can use the Ethernet connection with any Windows Macintosh Linux or UNIX computer equipped with a Ethernet Fast Ethernet or Gigabit Ethernet card Your Ethernet card must be installed in your computer before you install the cable modem If it is not installed follow the installation instructions provided with your Ethernet card A Gigabit Ethernet Network Interface ...

Page 15: ...nd Configuration Overview To install and configure your cable modem 1 Install the cables as described in one of Cabling and Startup for a Single User on page 9 Cabling for Multiple Users on page 29 2 Configure TCP IP and verify the IP address for your computer following one of Configuring TCP IP on page 11 Your Macintosh or UNIX user manual ...

Page 16: ... into the POWER connector on the cable modem and the electrical outlet This turns the SB5102 cable modem on You do not need to unplug it when not in use 4 Check that the lights on the cable modem front cycle through this sequence Power flashes during the self test and changes to solid green when the self test is successfully complete Receive flashes while scanning for the receive downstream channe...

Page 17: ...ion FAQ Troubleshooting Glossary License SB5102 Cable Modem User Guide 10 5 Connect the provided Ethernet cable to the Ethernet connector on the cable modem Connect the other end to the Ethernet port on your computer 6 Perform the procedures for Configuring TCP IP on page 11 SB5102 cable modem Computer ...

Page 18: ... TCP IP in Windows 98 Windows 98 SE or Windows Me on page 12 Configuring TCP IP in Windows 2000 on page 15 Configuring TCP IP in Windows XP on page 19 Follow the instructions in your Macintosh or UNIX user manual After configuring TCP IP perform one of the following to verify the IP address Verifying the IP Address in Windows 98 Windows 98 SE or Windows Me on page 26 Verifying the IP Address in Wi...

Page 19: ... on the Control Panel window 4 Select the Configuration tab on the Network window 5 Verify that TCP IP is installed for the adapter that will be used to connect to the SB5102 cable modem If TCP IP is installed then skip to step 10 If TCP IP is not installed for the adapter continue with step 6 To access an electronic version of this guide please visit http broadband motorola com consumers support ...

Page 20: ...ossary License SB5102 Cable Modem User Guide 13 6 Select the adapter to be used for the SB5102 cable modem connection and then click Add 7 Double click the Protocol option on Select Network Component Type window 8 Click Microsoft in the Manufacturers section and click TCP IP in the Network Protocol section of Select Network Protocol window 9 Click OK ...

Page 21: ... entry choose the one for the Ethernet card connected to the cable modem 11 Click Properties The TCP IP window is displayed 12 Click the IP Address tab 13 Click Obtain an IP address automatically 14 Click OK to accept the TCP IP settings 15 Click OK to close the Network window 16 Click OK when prompted to restart your computer and click OK again When you complete TCP IP configuration go to Verifyi...

Page 22: ...he Network and Dial up Connections icon on the Control Panel window In the steps that follow a connection number such as 1 2 or 3 is a reference displayed on PCs with multiple network interfaces PCs having only one network interface may display only the label Local Area Connection 4 On the Network and Dial up Connections window double click Local Area Connection number The value of number varies f...

Page 23: ...B5102 Cable Modem User Guide 16 5 Click Properties Information similar to the lower window is displayed 6 If Internet Protocol TCP IP is in the list of components TCP IP is installed You can skip to step 10 If Internet Protocol TCP IP is not in the list click Install The Select Network Component Type window is displayed Continue with step 7 ...

Page 24: ...e SB5102 Cable Modem User Guide 17 7 Click Protocol on the Select Network Component Type window and click Add The Select Network Protocol window is displayed 8 Click Internet Protocol TCP IP in the Network Protocol section on the Select Network Protocol window 9 Click OK The Local Area Connection number Properties window is re displayed ...

Page 25: ...ck Properties The Internet Protocol TCP IP Properties window is displayed as shown at bottom left 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected 13 Click OK to accept the TCP IP settings 14 Click OK to close the Local Area Connection number Properties window 15 Click OK when prompted to restart your computer and click OK again When you complete ...

Page 26: ...ows desktop click Start to display the Start window shown at left 2 Click Control Panel to display the Control Panel window The display varies depending on your Windows XP view options If the display is a Category view as shown below continue with step 3 Otherwise skip to step 5 3 Click Network and Internet Connections to display the Network and Internet Connections window ...

Page 27: ... You Begin Installation Configuration FAQ Troubleshooting Glossary License SB5102 Cable Modem User Guide 20 4 On the Network and Internet Connections Pick a task window click Network Connections to display the LAN or High speed Internet connections Skip to step 6 ...

Page 28: ...ction Before You Begin Installation Configuration FAQ Troubleshooting Glossary License SB5102 Cable Modem User Guide 21 5 If a classic view similar to at left is displayed click Network Connections to display the LAN or High speed Internet connections ...

Page 29: ... FAQ Troubleshooting Glossary License SB5102 Cable Modem User Guide 22 6 Right click on your network connection If more than one connection is displayed be sure to select the one for your network interface 7 Select Properties from the pop up menu to display the Local Area Connection Properties window ...

Page 30: ...Q Troubleshooting Glossary License SB5102 Cable Modem User Guide 23 8 On the Local Area Connection Properties window be sure Internet Protocol TCP IP is checked If it is not checked check it 9 Select Internet Protocol TCP IP and click Properties to display the Internet Protocol TCP IP Properties window ...

Page 31: ...dem User Guide 24 10 On the Internet Protocol TCP IP Properties window verify that the settings are correct as shown at left 11 Click OK to close the TCP IP Properties window 12 Click OK to close the Local Area Connection Properties window When you complete the TCP IP configuration go to Verifying the IP Address in Windows 2000 or Windows XP on page 27 ...

Page 32: ...ng the IP Address The following subsections describe verifying an IP Address Perform the appropriate procedure for your Windows version Verifying the IP Address in Windows 98 Windows 98 SE or Windows Me on page 26 Verifying the IP Address in Windows 2000 or Windows XP on page 27 For a Macintosh or UNIX system refer to your user guide ...

Page 33: ...click OK A window similar to the example at top left is displayed 4 Select your adapter name the Ethernet card 5 Click Renew 6 Click OK after the system displays an IP address If after performing this procedure your computer cannot access the Internet call your cable service provider for help The values for Adapter Address IP Address Subnet Mask and Default Gateway on your PC will be different tha...

Page 34: ...t upper left is displayed 4 Type ipconfig and press ENTER to display your IP configuration A display like the window at upper left indicates a normal configuration If an Autoconfiguration IP Address is displayed as in the window at bottom left there is an incorrect connection between your PC and the cable modem or there are cable network problems Check Your cable connections Whether you can see ca...

Page 35: ...g Your IP Address To renew your IP address 1 Type ipconfig renew and press ENTER If a valid IP address is displayed as shown at left Internet access should be available 2 Type exit and press ENTER to return to Windows If after performing this procedure your computer cannot access the Internet call your cable service provider for help ...

Page 36: ...ter the SB5102 can serve as an Internet gateway for up to 63 computers Please reference the diagram shown on the left Not all service providers support multiple user service For information about multiple user service contact your cable service provider Cable outlet Coaxial cable Ethernet crossover cable Ethernet hub or switch Computer Computer Computer Ethernet cable SB5102 cable modem ...

Page 37: ...lugging in the cable modem power cord to restart the cable modem Pressing the reset button on the rear panel Restarting or resetting the cable modem may take 5 to 30 minutes Your service provider may ask for the status of the front panel lights as described in Front Panel Lights and Error Conditions on page 32 Problem Possible Solutions Green POWER light is off Check that the power cord is properl...

Page 38: ...ck that your TV is working and the picture is clear If you cannot receive your regular TV channels your data service will not function Check the coaxial cable at the cable modem and wall outlet Hand tighten if necessary Check the IP address Follow the steps in Verifying the IP Address in Windows 98 Windows 98 SE or Windows Me on page 26 or Verifying the IP Address in Windows 2000 or Windows XP on ...

Page 39: ...ts see Front Panel on page 2 Light Turns Off During Startup If Turns Off During Normal Operation If Receive The receive channel cannot be acquired The receive channel is lost Send The send channel cannot be acquired The send channel is lost Online IP registration is unsuccessful The IP registration is lost Power The cable modem is not properly plugged into the power outlet The cable modem is unplu...

Page 40: ...ited States and Canada if you need assistance while working with the SB5102 cable modem and related equipment supplied by Motorola For answers to typical questions see Frequently Asked Questions on page 34 For information about Motorola consumer cable products education and support visit broadband motorola com If you rent or lease your SB5102 cable modem Contact your cable service provider If you ...

Page 41: ...ess at speeds up to 100 times faster than a traditional phone modem You can experience speeds of over 1 000 Kbps Network conditions such as traffic volume and the speed of the sites you visit can affect download speeds Q Can I still watch cable TV while using my cable modem A Yes your cable TV line can carry the TV signal while you send and receive information on the Internet Q What are CableLabs ...

Page 42: ...P A Currently most Internet service providers do not provide cable Internet access Contact your cable company for your specific information Q Do I need to subscribe to cable TV to get cable Internet access A No but you will need to subscribe to cable Internet service Some systems require that you subscribe to basic service before you can get Internet access and or offer a discount when you use you...

Page 43: ... In a cable data network downstream describes the direction of data received by your computer from the Internet Ethernet The most widely used type of local area network LAN The most commonly installed Ethernet networks are called 10Base T 10Base T provides transmission speeds up to 10 megabits per second Mbps usually over twisted pair wire Fast Ethernet 100Base T provides transmission speeds up to...

Page 44: ...f radio frequency millions of cycles per second One MHz means one million cycles per second RJ 45 The most common type of connector for Ethernet networks splitter A splitter is a device that divides the signal power from an input cable equally between two or more signals each carrying a selected frequency range TCP IP Transmission Control Protocol Internet Protocol is a set of protocols that provi...

Page 45: ...OUR POINT OF PURCHASE OR SERVICE PROVIDER AS THE CASE MAY BE FOR A FULL REFUND BY INSTALLING OR USING THE SOFTWARE YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT The Software includes associated media any printed materials and any on line or electronic documentation Software provided by third parties may be subject to separate end user license agreements from the manufacturers o...

Page 46: ...e foregoing shall at all times remain with Motorola and its 3rd party licensors Motorola retains all rights not expressly licensed under this License The Software including any images graphics photographs animation video audio music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions Exce...

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