Motorola SURFboard SB6121, User Manual

Page 1: ...User Guide SURFboard SB6121 DOCSIS 3 0 Cable Modem ...

Page 2: ...ument to refer to either the entities claiming the marks and the names of their products ARRIS disclaims proprietary interest in the marks and names of others MOTOROLA SURFboard and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings LLC and are used by ARRIS under license All other product or service names are the property of their respective owners ARRIS pr...

Page 3: ...hock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire hazard Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall ou...

Page 4: ...to radio or television reception which can be determined by turning the device off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the device and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult...

Page 5: ...e Cable Modem Connection 6 Set Up an Internet Connection 6 Wall Mounting the Modem 6 Wall Mounting Template 9 Monitoring Your Cable Modem and Connected Network 10 Start the Cable Modem Web Manager 10 Cable Modem Web Manager Screen Options 11 Get Help 12 View the Cable Modem Status 12 View the Cable Modem Product Information 13 View the Event Log 14 View the Cable Modem Configuration 15 Reset the F...

Page 6: ...121 Connection Diagram 5 Figure 4 Wall Mount Screw Head Dimensions 7 Figure 5 SB6121 Wall Mounting Template 9 Figure 6 SB6121 Main Screen 10 Figure 7 SB6121 Web Manager Menu Tabs 11 Figure 8 SB6121 Web Manager Menu Links 11 Figure 9 SB6121 Help Overview Screen 12 Figure 10 SB6121 Status Screen 13 Figure 11 SB6121 Addresses Screen 13 Figure 12 SB6121 Logs Screen 14 Figure 13 SB6121 Configuration Sc...

Page 7: ...ur home network Inside the Box Before installing your new cable modem check that the following items are included in the box If any items are missing please call ARRIS Technical Support at 1 877 466 8646 for assistance Table 1 SB6121 Package Contents Item Description SB6121 Cable Modem High speed DOCSIS 3 0 cable modem Power Supply Provides power to the modem using an electrical outlet Ethernet Ca...

Page 8: ...ce Pack 1 SP1 ο Windows Vista SP2 or later ο Windows XP SP3 Note Microsoft no longer supports Windows XP The SB6121 should still function without any problems ο Mac 10 4 or higher ο UNIX ο Linux Contact Information For technical support and additional ARRIS Motorola product information Visit the ARRIS Support website www arrisi com consumer Call ARRIS Technical Support 1 877 466 8646 When you call...

Page 9: ...nels Scanning for an upstream send channel connection Green Non bonded upstream channel is connected Blue High speed Internet connection with bonded upstream channels Scanning for an Internet connection Green Startup process completed Transmitting or receiving data on Ethernet port Amber A device computer or hub is connected to the Ethernet 10Base T or Fast Ethernet 100Base T port Blue High speed ...

Page 10: ...connector 3 12VDC Power connector Note Only use the power supply provided with the cable modem Modem Label The modem label is located on the bottom of your SB6121 It contains specific cable modem ID information that you may need when contacting ARRIS Technical Support or your service provider To receive Internet service you will have to contact your service provider for assistance Make sure you ha...

Page 11: ...e your computer and cable modem are preferably near existing cable and electrical wall outlets Figure 3 SB6121 Connection Diagram 1 Check that a coaxial cable is connected to a cable wall outlet or RF splitter optional 2 Connect the other end of the coaxial cable to the Cable connector on the cable modem Use your hand to tighten the connectors to avoid damaging them 3 Connect the Ethernet cable to...

Page 12: ... the address bar and then click or press Enter The ARRIS website should open If it did not open do any of the following ο See Troubleshooting Solutions for more information ο Contact your service provider for assistance ο Manually set up the network options on your computer to access the Internet See below for more information Set Up an Internet Connection IMPORTANT Your computer may already be co...

Page 13: ... screw heads and wall Figure 4 Wall Mount Screw Head Dimensions Note If possible mount the SB6121 to concrete masonry wooden stud or some other solid wall material Use anchor bolts if necessary for example if you mount the unit on drywall Perform the following steps to wall mount the SB6121 1 Use the wall mounting template as a guide for drilling holes in the wall see Figure 5 WARNING The wall mou...

Page 14: ...pth of the hole the necessary hardware and must be careful to select the appropriate depth and diameter 3 Insert the 6 screws in the holes and then attach the SB6121 4 Attach the SB6121 to the two screws on the wall Check that it is securely mounted on the wall 5 Reconnect the coaxial Ethernet and power cables 6 Re plug the power cord into the 12VDC Power connector on the SB6121 and the electrical...

Page 15: ...Connecting the Modem SURFboard SB6121 DOCSIS 3 0 Cable Modem User Guide 9 365 095 25896 x 1 Wall Mounting Template Figure 5 SB6121 Wall Mounting Template ...

Page 16: ...ation settings may be blocked and cannot be modified This may be due to some restrictions set up by your service provider to prevent unauthorized modifications to certain cable modem configuration parameters Start the Cable Modem Web Manager 1 Open any Web browser on the computer connected to your SB6121 2 In the Address bar type http 192 168 100 1 for the SB6121 Web Manager IP address and then pr...

Page 17: ...us of the cable modem Signal Provides current status information for the upstream and downstream signals of the cable modem Addresses Provides the serial number and MAC addresses for the cable modem and computers connected on your home network Configuration Provides the network connection frequency and channel ID information for the cable modem Also allows you to reset the cable modem configuratio...

Page 18: ... to open the SB6121 Help Overview screen Figure 9 SB6121 Help Overview Screen View the Cable Modem Status The SB6121 Status screen displays the current startup status of the SB6121 and the downstream and upstream bonded channel connections for receive and send data transmissions To open the Status screen 1 Click the Status menu tab or link on the SB6121 Web Manager screen see Figure 10 2 Click the...

Page 19: ... Product Information The SB6121 Addresses screen displays the cable modem serial number and network connection information between your cable modem and computer To open the Addresses screen 1 Click the Addresses menu tab or link on the SB6121 Web Manager screen Figure 11 SB6121 Addresses Screen 2 Click Refresh F5 in your Web browser to reload the information on the screen ...

Page 20: ... information may be useful to help diagnose and correct any problems that may occur with your cable modem You may want to provide this information if you have to contact ARRIS Technical Support or your service provider for assistance To open the Logs screen 1 Click the Logs menu tab or link on the SB6121 Web Manager screen The Logs screen displays 2 Click Refresh F5 in your Web browser to reload t...

Page 21: ...3 SB6121 Configuration Screen Note The values on the SB6121 Configuration screen cannot be changed You will have to obtain special authorization from your service provider to change the cable modem frequencies Reset the Factory Default Modem Settings At any time you can reset the SB6121 to its original factory configuration The process to restore the cable modem settings may take from 5 to 30 minu...

Page 22: ...Cable Modem User Guide 16 365 095 25896 x 1 Figure 14 SB6121 Configuration Screen Reset All Defaults 2 Click Reset All Defaults Figure 15 Restore Factory Defaults Dialog Box 3 Click OK The SB6121 Web Manager will automatically open when the Reset All Defaults process is complete ...

Page 23: ...u link on the SB6121 Web Manager Menu The Configuration screen displays Figure 16 SB6121 Configuration Screen Restart Cable Modem 2 Click Restart Cable Modem Figure 17 SB6121 Reboot Dialog Box 3 Click OK This message displays The device has been reset RELOAD 4 Click RELOAD to log back into the SB6121 Web Manager Exit the SB6121 Web Manager To log out and close the SB6121 Web Manager Close the brow...

Page 24: ...outlet Check that the electrical wall outlet is working Is the outlet controlled by a light switch Cannot Send or Receive Data On the front panel note the status of the icons and refer to Front Panel Icons and Error Conditions to identify the error If you have cable television check your television to ensure your cable service is operating properly Check the coaxial cable connection at the SB6121 ...

Page 25: ...cons and Error Conditions Icon Status If During Startup If During Normal Operation OFF SB6121 is not properly plugged into the electrical outlet SB6121 is unplugged FLASHING Downstream receive channel cannot be acquired Downstream channel is lost FLASHING Upstream send channel cannot be acquired Upstream channel is lost FLASHING IP registration is unsuccessful IP registration is lost OFF No connec...

Page 26: ... Arrangements Touchstone If you did not purchase this Product directly from ARRIS or from an ARRIS authorized retail reseller ARRIS does not warrant this Product to you the end user A limited warranty for this Product including Software may have been provided to your cable operator or Internet Service Provider Service Provider from whom you obtained the Product Please contact your Service Provider...

Page 27: ...hether based in contract or tort IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS OR FROM ANY BREACH OF WA...

Page 28: ...ARRIS Enterprises Inc 3871 Lakefield Drive Suwanee GA 30024 www arrisi com 365 095 25896 x 1 05 14 ...