Motorola SURFboard SB6183, User Manual

Page 1: ...User Guide SURFboard SB6183 DOCSIS 3 0 Cable Modem ...

Page 2: ...erprises Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclaims proprietary interest in the marks and names of others MOTOROLA SURFboard and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings LLC and are used by ARRIS under license All other product ...

Page 3: ...d outlets or extension cords as this can result in a risk of fire or electric shock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire hazard Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them Pay particular attention to cords ...

Page 4: ...re is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the device off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the d...

Page 5: ... Computer 5 Test the Cable Modem Connection 6 Set Up an Internet Connection 6 Monitoring Your Cable Modem and Connected Network 7 Start the Cable Modem Web Manager 7 Cable Modem Web Manager Screen Options 8 Get Help 9 View the Cable Modem Status 9 View the Cable Modem Product Information 10 View the Event Log 10 View the Cable Modem Configuration 11 Restore the Factory Default Modem Settings 12 Re...

Page 6: ...B6183 Front View 3 Figure 2 SB6183 Rear View 4 Figure 3 SB6183 Connection Diagram 5 Figure 4 SB6183 Main Screen 7 Figure 5 SB6183 Web Manager Menu Tabs 8 Figure 6 SB6183 Web Manager Menu Links 8 Figure 7 SB6183 Help Overview Screen 9 Figure 8 SB6183 Status Screen 9 Figure 9 SB6183 Product Information Screen 10 Figure 10 SB6183 Event Log Screen 11 Figure 11 SB6183 Configuration Screen 11 Figure 12 ...

Page 7: ...nd configuring your SB6183 Cable Modem to get it up and running on your home network In the Box Before installing your new cable modem check that the following items are included in the box If any items are missing please call ARRIS Technical Support at 1 877 466 8646 for assistance Table 1 SB6183 Package Contents Item Description SB6183 Cable Modem High speed DOCSIS 3 0 cable modem Power Supply P...

Page 8: ...rnet Explorer Google Chrome Firefox or Safari Compatible operating systems ο Windows 8 ο Windows 7 Service Pack 1 SP1 ο Windows Vista SP2 or later ο Windows XP SP3 ο Mac 10 4 or higher ο UNIX ο Linux Contact Information For technical support or additional ARRIS Motorola product information please visit the ARRIS Support website at www arrisi com consumer ARRIS Technical Support is also available a...

Page 9: ...en Non bonded downstream channel is connected Blue High speed Internet connection with bonded downstream channels Scanning for an upstream send channel Internet connection Green Non bonded upstream channel is connected Blue High speed Internet connection with bonded upstream channels Scanning for an Internet connection Green Connection to the Internet is completed Blue Indicates DOCSIS 3 0 operati...

Page 10: ...le connector 3 Power connector Note Only use the power supply provided with the cable modem Modem Label The modem label is located on the bottom of your SB6183 It contains specific cable modem ID information that you may need when contacting ARRIS Technical Support or your service provider To receive Internet service you will have to contact your service provider for assistance Make sure you have ...

Page 11: ...me where your computer and cable modem are preferably near existing cable and electrical wall outlets Figure 3 SB6183 Connection Diagram 1 Check that a coaxial cable is connected to a cable wall outlet or RF splitter optional 2 Connect the other end of the coaxial cable to the Cable connector on the cable modem Use your hand to tighten the connectors to avoid damaging them 3 Connect the Ethernet c...

Page 12: ...matically launch their special website when you open a Web browser 4 After your SB6183 is provisioned open a Web browser e g Internet Explorer Google Chrome Firefox or Safari on the computer connected to your SB6183 5 Type a valid URL for example www arrisi com in the address bar and then click or press Enter The ARRIS website should open If it did not open do any of the following ο See Troublesho...

Page 13: ...settings may be blocked and cannot be modified This may be due to restrictions set up by your service provider to prevent unauthorized modifications to certain cable modem configuration parameters Start the Cable Modem Web Manager 1 Open any Web browser on the computer connected to your SB6183 2 In the Address bar type http 192 168 100 1 for the SB6183 Web Manager IP address and then press Enter T...

Page 14: ...anager Screen Options MENU OPTION FUNCTION Status Provides the current operational status of the cable modem Product Information Provides the current hardware and software related information for the cable modem Event Log Displays a listing of the time and actual events as they occur and are detected by the cable modem This information can possibly be useful to help diagnose and correct any proble...

Page 15: ...the SB6183 Help Overview screen Figure 7 SB6183 Help Overview Screen View the Cable Modem Status The SB6183 Status screen displays the current startup status of the SB6183 and the downstream and upstream bonded channel connections for receive and send data transmissions To open the Status screen 1 Click the Status menu tab or link on the SB6183 Web Manager screen Figure 8 SB6183 Status Screen 2 Cl...

Page 16: ...n your Web browser to reload the information on the screen View the Event Log The SB6183 generates a running log of the time and events or activities that it detects during operation Note This information may be useful to help diagnose and correct any problems that may occur with your cable modem You may want to provide this information if you have to contact ARRIS Technical Support or your servic...

Page 17: ...work When the SB6183 successfully connects to the network it stores the connection frequency to automatically connect whenever you have to log back onto the SB6183 To open the Configuration screen Click the Configuration menu tab or link on the SB6183 Web Manager screen Figure 11 SB6183 Configuration Screen Note The values on the SB6183 Configuration screen cannot be changed You will have to obtai...

Page 18: ...s process your network connection will be disabled WARNING This action will delete your current cable modem configuration and any custom settings you may have created To open the Configuration screen 1 Click the Configuration menu tab or link on the SB6183 Web Manager Menu The Configuration screen displays Figure 12 SB6183 Configuration Screen 2 Click Restore Factory Defaults Figure 13 Restore Fac...

Page 19: ...nu tab or menu link on the SB6183 Web Manager Menu The Configuration screen displays Figure 14 SB6183 Configuration Screen 2 Click Reboot Figure 15 SB6183 Reboot Dialog Box 3 Click OK This message displays The device has been reset RELOAD 4 Click RELOAD to log back into the SB6183 Web Manager Exit the SB6183 Web Manager To log out and close the SB6183 Web Manager Close the browser window ...

Page 20: ...trolled by a wall light switch Cannot access the Internet Check that the Power and Online LEDs on the cable modem front panel are lit up SOLID Cannot Send or Receive Data Check each end of the coaxial cable connection on the modem and cable outlet Hand tighten if necessary Check the Ethernet cable to make sure it is properly connected to the modem and computer On the front panel check the status o...

Page 21: ...onditions Table 6 Front Panel LED Icons and Error Conditions LED ICON STATUS IF DURING STARTUP IF DURING NORMAL OPERATION OFF Modem is not properly plugged into the electrical outlet Modem is unplugged FLASHING Downstream receive channel cannot be acquired Downstream channel is lost FLASHING Upstream send channel cannot be acquired Upstream channel is lost FLASHING IP registration is unsuccessful ...

Page 22: ...r Arrangements If you did not purchase this Product directly from ARRIS or from a ARRIS authorized retail reseller ARRIS does not warrant this Product to you the end user A limited warranty for this Product including Software may have been provided to your cable operator or Internet Service Provider Service Provider from whom you obtained the Product Please contact your Service Provider if you exp...

Page 23: ...her based in contract or tort IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS OR FROM ANY BREACH OF WARRA...

Page 24: ...ARRIS Enterprises Inc 3871 Lakefield Drive Suwanee GA 30024 www arris com 365 095 24153 x 1 x 1 03 14 ...