Motorola SURFboard SBV5120, User Manual

Page 1: ...User Guide SURFboard SBV5120 VoIP Cable Modem ...

Page 2: ...efore you operate this equipment Give particular attention to all safety precautions Retain the instructions for future reference This device must be installed and used in strict accordance with manufacturer s instructions as described in the user documentation that comes with the product Comply with all warning and caution statements in the instructions Observe all warning and caution symbols tha...

Page 3: ...ons Disconnect the phone wire RJ 11 cable and unplug the power cable before removing the cover Do not use the telephone to report a gas leak in the vicinity of the leak Upon completion of any service or repairs to this product ask the service technician to perform safety checks to determine that the product is in safe operating condition SAVE THESE INSTRUCTIONS Caring for the Environment by Recycl...

Page 4: ...y turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician fo...

Page 5: ...or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kin...

Page 6: ... 2000 15 Setting Up a USB Driver in Windows Me 18 Setting Up a USB Driver in Windows XP 19 Configuring TCP IP 20 Configuring TCP IP in Windows 98 Second Edition or Windows Me 20 Configuring TCP IP in Windows 2000 23 Configuring TCP IP in Windows XP 26 Verifying the IP Address 30 Verifying the IP Address in Windows 98 Second Edition or Windows Me 30 Verifying the IP Address in Windows 2000 or Windo...

Page 7: ...on the SURFboard VoIP cable modem Two computers one to the USB port and one to the Ethernet port Up to 31 computers to a single SURFboard VoIP cable modem using an Ethernet hub as shown in Cabling for Multiple Users on page 33 For easiest set up use the Installation Assistant on the SURFboard VoIP Cable Modem CD ROM SBV5120 VoIP Telephone Service The SBV5120 also provides telephone service through...

Page 8: ...ervice provider Standard two wire telephone connection for voice fax and telephone modem operation The connection to the telephone equipment is made with a standard RJ 11 jack and plug Re dial number Speed dial Call forwarding Call hold and mute Call return Call waiting Caller ID Caller ID block Three way calling Voice mail Telephony Devices for the Disabled TDD On hook off hook detection Operator...

Page 9: ...ing for a receive downstream channel connection The downstream channel is connected 4 US upstream Scanning for a send upstream channel connection The upstream channel is connected 5 Online Scanning for a network connection The startup process is complete 6 Link Transmitting or receiving data A device such as a computer or hub is connected to the USB or Ethernet connectors on the back panel 7 Tel 1...

Page 10: ...eset If you experience a problem you can push this recessed button to reset the VoIP cable modem see Troubleshooting on page 35 Resetting may take some time 5 to 30 minutes because the VoIP cable modem must find and lock on the appropriate communications channels 6 CABLE Provides a connection to the coaxial cable coax outlet 7 12VDC Provides power to the VoIP cable modem Item Description Power ada...

Page 11: ...ect the USB or Ethernet cable from your VoIP cable modem or PC always touch the coaxial cable connector on the VoIP cable modem to release any static charges To prevent overheating the VoIP cable modem do not block the ventilation holes Do not open the VoIP cable modem Refer all service to your cable provider Wipe the VoIP cable modem with a clean dry cloth Never use cleaning fluid or similar chem...

Page 12: ... receive telephone service you need to provide the MAC address printed on the bar code label marked MTA MAC ID on the bottom of the cable modem You can record it here 00 ______ ______ ______ ______ ______ You should ask your cable provider the following questions Do you have any special system requirements When can I begin to use my VoIP cable modem Are there any files I need to download after I a...

Page 13: ...ows 95 on a computer equipped with a 10Base T or 10 100Base T Ethernet card The Ethernet connection also supports Macintosh UNIX or Linux computers equipped with a 10Base T or 10 100Base T Ethernet card Windows 98 UNIX Linux or Macintosh computers must use the Ethernet connection If you use an Ethernet card it must be installed in your computer before you install the VoIP cable modem If it is not ...

Page 14: ...egarding TCP IP and IP address configuration Cabling and Startup for a Single User Allow some time 5 to 30 minutes to power up the first time because the SURFboard VoIP cable modem must find and lock on the appropriate channels for communications 1 Be sure your computer is on and the VoIP cable modem is unplugged 2 Connect one end of the coaxial cable to the cable outlet or splitter Connect the ot...

Page 15: ...figuration data and changes to solid green when the download is complete 6 Connect your computer to the VoIP cable modem using USB or Ethernet USB Be sure the SURFboard VoIP Cable Modem CD ROM is inserted in your CD ROM drive Perform the appropriate procedure for Setting Up a USB Driver for your Windows version Connect the USB cable to the USB port on the VoIP cable modem Connect the other end to ...

Page 16: ...onfiguring TCP IP on page 20 The SURFboard VoIP cable modem USB driver does not support Macintosh or UNIX computers For those systems you can connect through Ethernet only Caution To reduce the risk of fire use only No 26 or larger UL Listed or CSA Certified Telecommunication Line Cord to connect a telephone line to your SURFboard VoIP cable modem Do not connect both the Ethernet and USB cables to...

Page 17: ...ive This CD contains the USB drivers and must be inserted and read by the PC before you connect the VoIP cable modem to the PC 2 Connect the VoIP cable modem to your computer with a USB cable For further instructions see Cabling and Startup for a Single User on page 8 A few seconds after you complete the USB connection the Add New Hardware Wizard window is displayed 3 Click Next The following wind...

Page 18: ...x selected Click Next The message Please wait while Windows searches for a new driver for this device is displayed If your computer successfully locates the driver skip to step 8 If your computer does not locate the driver the previous window is displayed again 6 Select Specify a location and type the location of your CD ROM drive To load the driver successfully you may need to click Browse to man...

Page 19: ...that the SURFboard VoIP Cable Modem CD ROM is properly inserted in the CD ROM drive If you still cannot find the correct driver file click Cancel to cancel the installation and perform the procedure for Removing the USB Driver from Windows 98 Second Edition or Windows Me on page 37 Then repeat this procedure Although your VoIP cable modem model number may be different than in the images in this gu...

Page 20: ...K After all the necessary files are loaded the following window is displayed confirming a successful installation 10 Click Finish The Systems Settings Change window is displayed 11 Click Yes to restart your computer When you finish setting up the USB driver you can continue with Configuring TCP IP in Windows 98 Second Edition or Windows Me on page 20 If you have difficulties setting up the USB dri...

Page 21: ... VoIP cable modem to the PC 2 Connect the VoIP cable modem to your computer with a USB cable For further instructions see Cabling and Startup for a Single User on page 8 A few seconds after you complete the USB connection the Found New Hardware Wizard window is displayed 3 Click Next The following window is displayed Be sure Search for a suitable driver for my device is selected Although your VoIP...

Page 22: ...layed Be sure CD ROM drives is the only box selected 5 Click Next The following window is displayed 6 Click Next If the Insert Disk window is displayed be sure the SURFboard VoIP Cable Modem CD ROM is in the CD ROM drive and follow steps 7 to 11 Otherwise if the Completing the Found New Hardware window is displayed you can skip to step 12 ...

Page 23: ...Double click the NetMotCM sys file in the CD ROM root directory The Files Needed window is displayed 11 Click OK The Found New Hardware Wizard window is displayed 12 Click Finish to complete the installation When you finish setting up the USB driver you can continue with Configuring TCP IP in Windows 2000 on page 23 If you have any difficulties setting up the USB driver perform Removing the USB Dr...

Page 24: ... A few seconds after you complete the USB connection the Add New Hardware Wizard window is displayed 3 Click Next Windows automatically searches for the correct USB drivers and installs them If the installation is successful the following window is displayed Otherwise be sure the SURFboard VoIP Cable Modem CD ROM is correctly inserted in your CD ROM drive 4 Click Finish to complete the installatio...

Page 25: ...econds after you complete the USB connection the Found New Hardware Wizard window is displayed 3 Be sure Install the software automatically is selected 4 Click Next Windows automatically searches for the correct USB drivers and installs them the installation is successful the following window is displayed 5 Click Finish to complete the installation Otherwise be sure the SURFboard VoIP Cable Modem ...

Page 26: ...following to verify the IP address Verifying the IP Address in Windows 98 Second Edition or Windows Me on page 30 Verifying the IP Address in Windows 2000 or Windows XP on page 31 Follow the instructions in your Macintosh or UNIX user manual Your cable provider may provide additional instructions to set up your computer Configuring TCP IP in Windows 98 Second Edition or Windows Me 1 On the Windows...

Page 27: ...t Type window is displayed 7 Select the Protocol option and click Add The Select Network Protocol window is displayed 8 Click Microsoft in the Manufacturers section and click TCP IP in the Network Protocol section of Select Network Protocol window 9 Click OK 10 Click TCP IP on the Network window If there is more than one TCP IP entry choose the one for the Ethernet card or USB port connected to th...

Page 28: ...played 12 Click the IP Address tab 13 Click Obtain an IP address automatically 14 Click OK to accept the TCP IP settings 15 Click OK to close the Network window 16 Click OK when prompted to restart your computer and click OK again When you complete TCP IP configuration go to Verifying the IP Address in Windows 98 Second Edition or Windows Me on page 30 ...

Page 29: ...t follow a connection number such as 1 2 or 3 is a reference displayed on PCs with multiple network interfaces PCs having only one network interface may display only the label Local Area Connection 3 Double click the Network and Dial up Connections icon on the Control Panel window The Network and Dial up Connections window is displayed 4 Double click Local Area Connection icon The value of number ...

Page 30: ... of components TCP IP is installed You can skip to step 10 If Internet Protocol TCP IP is not in the list click Install The Select Network Component Type window is displayed Continue with step 7 7 Click Protocol on the Select Network Component Type window and click Add The Select Network Protocol window is displayed 8 Click Internet Protocol TCP IP in the Network Protocol section on the Select Net...

Page 31: ... selected 11 Click Properties The Internet Protocol TCP IP Properties window is displayed 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected Click OK to accept the TCP IP settings 13 Click OK to close the Local Area Connection number Properties window 14 Click OK when prompted to restart your computer and click OK again When you complete the TCP IP ...

Page 32: ...ng TCP IP in Windows XP 1 On the Windows desktop click Start to display the Start window shown 2 Click Control Panel to display the Control Panel window The display varies depending on your Windows XP view options If the display is a Category view as shown below continue with step 3 Otherwise skip to step 5 ...

Page 33: ...ions The Network and Internet Connections window is displayed 4 On the Network and Internet Connections window click Network Connections to display the LAN or High speed Internet connections Skip to step 6 5 If a classic view similar to below is displayed click Network Connections to display the LAN or High speed Internet connections ...

Page 34: ...20 VoIP Cable Modem User Guide 28 6 Right click on your network connection If more than one connection is displayed be sure to select the one for your network interface 7 Select Properties from the pop up menu The Local Area Connection Properties window is displayed ...

Page 35: ...Internet Protocol TCP IP Properties window 9 On the Internet Protocol TCP IP Properties window verify that the settings are correct as shown 10 Click OK to close the TCP IP Properties window 11 Click OK to close the Local Area Connection Properties window When you complete the TCP IP configuration go to Verifying the IP Address in Windows 2000 or Windows XP on page 31 ...

Page 36: ...8 Second Edition or Windows Me To check the IP address 1 On the Windows Desktop click Start 2 Select Run The Run window is displayed 3 Type winipcfg exe and click OK A window similar to the example is displayed The example values for Adapter Address IP Address Subnet Mask and Default Gateway on your PC will be different than in the image above In Windows 98 Second Edition if IP Autoconfiguration A...

Page 37: ...pconfig and press ENTER to display your IP configuration A display like below indicates a normal configuration If an Autoconfiguration IP Address is displayed as in the window below there is an incorrect connection between your PC and the VoIP cable modem or there are cable network problems Check Your cable connections Whether you can see cable TV channels on your television After successfully ver...

Page 38: ...ws Desktop click Start 2 Select Run The Run window is displayed 3 Type cmd and click OK 4 Type ipconfig renew and press ENTER If a valid IP address is displayed as shown Internet access should be available 5 Type exit and press ENTER to return to Windows If after performing this procedure your computer cannot access the Internet call your cable provider for help ...

Page 39: ...n connect the USB port on one computer and the Ethernet port on another computer directly to the VoIP cable modem as shown You can connect a single computer to the USB port and from one to 31 remaining users to an Ethernet hub as shown You cannot connect more than one computer to the VoIP cable modem through the USB port Cable outlet Coaxial cable Computer USB cable Ethernet cable Computer SURFboa...

Page 40: ...Cable Modem User Guide 34 Ethernet You can connect up to 31 computers to an Ethernet hub connected to a SURFboard VoIP cable modem as shown Cable outlet Coaxial cable Ethernet cable Ethernet hub or switch Computer Computer Computer Ethernet cable SURFboard VoIP cable modem ...

Page 41: ...king and the picture is clear If you cannot receive your regular TV channels your telephone service will not function Cannot send or receive data Check the lights on the front panel Note the first light from top to bottom that is off This light indicates where the error occurred as described in Front Panel Lights and Error Conditions on page 36 If all lights are off except the Standby and Tel 1 Te...

Page 42: ...rtup If Turns Off During Normal Operation If Power The VoIP cable modem is not properly plugged into the power outlet The VoIP cable modem is unplugged or is in standby mode Press the Standby button DS Receive The receive channel cannot be acquired The receive channel is lost US Send The send channel cannot be acquired The send channel is lost Online IP registration is unsuccessful The IP registra...

Page 43: ... In Windows 98 Second Edition the Network Neighborhood icon In Windows ME the My Network Places icon The Network window is displayed 2 Click the Motorola SURFboard USB Cable Modem and click Remove The Network window no longer displays Motorola SURFboard USB Cable Modem in the list Although your SURFboard VoIP cable modem model number may be different than in the images in this guide the procedure ...

Page 44: ...B cable from your computer or VoIP cable modem 5 Click Yes to restart your computer 6 Perform Running the Motorola USB Driver Removal Utility on page 43 Removing the USB Driver from Windows 2000 1 On your Windows desktop click Start 2 Click Settings 3 Double click Control Panel to display the Control Panel window 4 Double click System to display the System Properties window ...

Page 45: ...rs 8 Click the Motorola SURFboard USB Cable Modem The Uninstall icon is displayed on the window near the top 9 Click Uninstall A window is displayed 10 Click OK 11 Close the Device Manager and Control Panel windows 12 Perform Running the Motorola USB Driver Removal Utility on page 43 Although your SURFboard VoIP cable modem model number may be different than in the images in this guide the procedu...

Page 46: ...120 VoIP Cable Modem User Guide 40 Removing the USB Driver from Windows XP 1 On the Windows desktop click Start to display the Start window shown 2 Click Control Panel to display the Control Panel window The display varies depending on your Windows XP view options ...

Page 47: ... a Category view similar to the image under step 2 is displayed click Performance and Maintenance Otherwise skip to step 5 4 Click System to display the System Properties window Skip to step 6 5 If a classic view similar to the following is displayed click System to display the System Properties window ...

Page 48: ...8 Double click Network adapters 9 Click the Motorola SURFboard USB Cable Modem The Uninstall icon is displayed on the window near the top Click Uninstall 10 Close the Device Manager window and Control Panel windows 11 Perform Running the Motorola USB Driver Removal Utility on page 43 Although your SURFboard VoIP cable modem model number may be different than in the images in this guide the procedu...

Page 49: ... VoIP Cable Modem CD ROM in the CD ROM drive After a short time a window with language choices is displayed 2 Press the Esc key on the keyboard to exit the start up screens 3 To start Windows Explorer click Start and select Run On the Run window type explorer and click OK 4 Double click My Computer 5 Double click the Motorola CD icon D in the image 6 Double click remove or remove exe to run the Re...

Page 50: ...u can click Details to display informational messages about the files that were found and deleted similar to the ones shown If necessary scroll down to view the entire list Click OK to close the details window Re install the USB driver following one of Setting Up a USB Driver in Windows 98 Second Edition on page 11 Setting Up a USB Driver in Windows 2000 on page 15 Setting Up a USB Driver in Windo...

Page 51: ... can experience speeds of over 1 000 Kbps Network conditions such as traffic volume and the speed of the sites you visit can affect download speeds Q Can I still watch cable TV while using my VoIP cable modem A Yes your cable TV line can carry the TV signal while you send and receive information on the Internet Q What are CableLabs Certified DOCSIS and Euro DOCSIS A CableLabs Certified DOCSIS and ...

Page 52: ...ome systems require that you subscribe to basic service before you can get Internet access and or offer a discount when you use your own VoIP cable modem Check with your local cable company for specific information Q What type of technical support is available A For questions about your Internet service connection or VoIP cable modem contact your cable provider Q What do I do if my SURFboard VoIP ...

Page 53: ...ss Your cable provider assigns your VoIP cable modem an IP address to provide a continuous Internet connection MAC address The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network It is permanently written to read only memory ROM at the factory and printed on the rear panel of your SURFboard VoIP cable modem You need to provide the MAC address t...

Page 54: ...our SURFboard VoIP cable modem to the USB port Windows 98 Second Edition and later versions automatically recognize the VoIP cable modem VoIP Voice over Internet Protocol is a method to exchange voice fax and other information over the Internet Voice and fax have traditionally been carried over traditional telephone lines using a dedicated circuit for each line VoIP enables calls to travel as disc...

Page 55: ... above 2 Copy or translate the User Guide included with the Software other than for personal use 3 Copy alter translate decompile disassemble or reverse engineer the Software including but not limited to modifying the Software to make it operate on non compatible hardware 4 Remove alter or cause not to be displayed any copyright notices or startup message contained in the Software programs or docu...

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