Motorola SURFboard SBV5422, Installation Manual

Page 1: ...i SBV5422 SURFboard Digital Voice Modem Installation Guide SBV5422SURFboard 2 Line Digital Voice Modem with Integrated DECT 6 0 Cordless Phone Base Station For Placement Only ...

Page 2: ...the property of their respective owners Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind implied or expressed including but not limited to the implied warranties of merchantability and fitness ...

Page 3: ...view 5 INSTALLATION AND CONFIGURATION 6 Handset Battery Installation 6 SBV5422 Battery Installation 6 Selecting a Location for Your Handset 7 Connecting the Handset Charger and Charging the Handset Battery 7 Cabling and Startup for a Single User 8 Cabling for Multiple Computers 9 SBV5422Home Alarm System Configuration Optional 10 Configuring TCP IP 11 Configuring TCP IP in Windows 2000 12 Configur...

Page 4: ...tions that included the use of the supplied cables between systems components To ensure regulatory and safety compliance use only the provided power and interface cables and install them properly Different types of cord sets may be used for connections to the main supply circuit Use only a main line cord that complies with all applicable device safety requirements of the country of use Installatio...

Page 5: ... disposal instructions Disconnect the TNV circuit connector before removing the cover Disconnect TNV circuit connector s before disconnecting power Do not use the telephone to report a gas leak in the vicinity of the leak CAUTION To reduce the risk of fire use only No 26 AWG or larger UL listed or CSA certified telecommunication line cord or national equivalent Do not cover the device or block the...

Page 6: ...oth Use a damp cloth to clean the handset Never use cleaning fluid or similar chemicals Never spill pour liquids into the device Do not spray cleaners directly on the device or use forced air to remove dust Upon completion of any service or repairs to this device ask the service technician to perform safety checks to determine that the device is in safe operating condition Do not open the device D...

Page 7: ...gital Voice Modem CAUTION Risk of explosion if battery is replaced by the incorrect type Use only Motorola approved batteries Motorola part number 515757 001 and 538043 001 Dispose of used batteries according to the instructions Do not use the battery where static electricity is generated Do not heat the battery or discard into a fire Keep the battery away from high temperature locations Properly ...

Page 8: ...alls using VoIP service in your area When using this VoIP device you CANNOT make any calls including an emergency call and emergency location services where supported WILL NOT be available under the following circumstances Your broadband ISP connection goes down is lost or otherwise fails You lose electrical power You have changed the physical address of your VoIP device and you did not update or ...

Page 9: ...rence to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna that is the antenna for radio or television that is receiving the interference Increase the separation between the equipment and receiver Connect the equipment...

Page 10: ...asse B est conforme à la norme NMB 003 du Canada Privacy of communications may not be ensured when using this telephone FCC Declaration of Conformity Motorola Inc Home and Networks Mobility 101 Tournament Drive Horsham PA 19044 1 215 323 1000 declares that this equipment complies with 47CFR Parts 2 and 15 of the FCC Rules as a Class B digital device ...

Page 11: ...th operating system CD ROM available You must have the latest version of your operating system installed with all current service packs and patches Signing Up for Service You must sign up with a cable provider to access the Internet and other online services To activate your service call your local cable provider To receive data service you need to provide the MAC address printed on the bar code l...

Page 12: ...Scanning for a send channel connection Upstream channel connected 4 Online Scanning for a network connection Startup process completed 5 Link Transmitting or receiving data A device such as a computer or hub is connected to the Ethernet connector on the back panel 6 Telephone 1 Line 1 is connected and activated Telephone 1 is off hook in use Line 1 is connected and activated Telephone 1 is on hook...

Page 13: ...OWER Provides AC power to the digital voice modem 3 TEL 1 2 TEL 2 Telephone ports provide connections for two telephone lines Currently the SBV5422 only supports Motorola Handsets 4 ETHERNET Provides the connection to Ethernet equipped computers using a cable terminated with an RJ 45 connector 5 REBOOT EMTA If you experience a problem you can push this recessed button to reset the digital voice mo...

Page 14: ...lling Standard telephone feature support Telephone modem and fax support HTML diagnostic page Software upgrades over the network to provide new or improved services Feature availability is determined by your handset model and also by your telephone service provider A standard two wire telephone connection for voice fax and telephone modem operation Re dial number Caller ID Telephony Devices for th...

Page 15: ...e Off Key 4 Call Log Redial Key 14 Curson and Volume Keys 5 Browser Home Key 15 Headset Jack 2 5mm 6 Left Soft Key 16 Delete Cancel Key 7 Right Soft Key 17 Add Pause in Number 8 Phone On Flash 18 Format Key change phone number format 7 10 or 11 9 Enter Key middle button 19 Handset Charger 10 Speakerphone Key 20 Charge LED charging when LED is green ...

Page 16: ...n the indentation and sliding downward 3 Plug the battery connector into the receptacle Make sure the black wire is toward the top 4 Insert the battery into the battery compartment 5 Replace the battery door 6 Attach the belt clip optional SBV5422 Battery Installation 1 Place the SBV5422 on its side and remove the battery cover on the bottom 2 Slide the battery into the battery compartment until i...

Page 17: ...oes not require a phone line To charge the battery place the handset in the charger s handset cradle The initial battery charge time is 10 12 hours After the initial charge a maintenance charge of eight hours should be sufficient Be sure to place the handset in its charger when not in use to insure maximum daily performance If your handset displays a message or the handset appears inactive the LCD...

Page 18: ...splitter 2 Connect the other end of the coaxial cable to the CABLE connector on the SBV5422 Hand tighten the connectors to avoid damaging them 3 Connect the DC power connector to the SBV5422 4 Plug the AC power cord into the connector on the SBV5422 and an AC electrical outlet This turns on the SBV5422 You do not need to unplug it when not in use 5 SBV5422Connect the Ethernet cable to the Ethernet...

Page 19: ...her than a home alarm system with a RJ31X connector should ever be plugged into the Home Alarm System port Cabling for Multiple Computers The SBV5422 supports several multiple user configurations Along with an optional hub or router it can serve as an Internet gateway for up to 31 computers Not all service providers support multiple user service For information about multiple user service contact ...

Page 20: ...cable from one jack to another jack 1 Purchase a RJ31X cable and RJX31X connector not included 2 Locate where the traditional phone service enters the house 3 Mount the RJ31X connector to the wall Place the device close to where the telephone service enters the house 4 Splice in the telephone service to the wall mounted RJ31X as shown in the diagram below 5 Wire the RJ31X cable to alarm panel 6 Pl...

Page 21: ...onfiguring TCP IP in Windows 2000 on page 12 Configuring TCP IP in Windows XP on page 13 Windows Vista To configure TCP IP please consult Windows help Follow the instructions in your Macintosh or UNIX user manual After configuring TCP IP perform one of the following to verify the IP address Verifying the IP Address in Your Windows OS on page 14 Follow the instructions in your Macintosh or UNIX use...

Page 22: ...ck Install 5 Click Protocol on the Select Network Component Type window and click Add 6 Click Internet Protocol TCP IP in the Network Protocol section on the Select Network Protocol window 7 Click OK 8 Select Internet Protocol TCP IP in the Local Area Connection number Properties window 9 Click Properties to view the Internet Protocol TCP IP Properties window 10 Select Obtain IP address automatica...

Page 23: ...lect Internet Protocol TCP IP and click Properties to display the Internet Protocol TCP IP Properties window SBV5422 8 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected Click OK to accept the TCP IP settings 9 Click OK to close the TCP IP Properties window 10 Click OK to close the Local Area Connection Properties window When you complete the TCP IP co...

Page 24: ...d the SBV5422 or cable network problems SBV5422 Check Your cable connections Whether you can see cable TV channels on your television After successfully verifying your cable connections and proper cable TV operation you can renew your IP address Renewing Your IP Address To renew your IP address 1 On the Windows Desktop click Start 2 Select Run The Run window is displayed 3 Type cmd and click OK 4 ...

Page 25: ... the template 3 Use a center punch to mark the center of the holes 4 On the wall locate the marks for the mounting holes 5 See step 7 for recommended mounting hardware size Drill holes to a depth and diameter appropriate for the size and type of hardware you have selected 6 If necessary install an anchor in each hole Use M4 x 38 mm 8 x 1 1 2 inch screws with a flat underside and maximum screw head...

Page 26: ...16 SBV5422 SURFboard Digital Voice Modem Wall Mounting TemplateSBV5422 ...

Page 27: ...cable Internet access A Cable Internet access uses cable television wires instead of telephone lines to connect to the Internet It is extremely fast and affordable and does not tie up telephone lines for incoming or outgoing calls and faxes Q What is Voice over Internet Protocol VoIP A VoIP uses cable television wires instead of traditional telephone lines to provide voice and fax service Q How fa...

Page 28: ...le Internet service Some systems require that you subscribe to basic service before you can get Internet access and or offer a discount when you use your own SBV5422 Check with your local cable company for specific information Q What technical support is available A For questions about your Internet service connection or SBV5422 contact your cable provider Q What do I do if my SBV5422 stops workin...

Page 29: ...sages based on the destination IP address Your cable provider assigns your digital voice modem an IP address to provide a continuous Internet connection MAC address The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network It is permanently written to read only memory ROM at the factory and printed on the rear panel of your SURFboard Digital Voic...

Page 30: ...nue for some time during a power outage VoIP Voice over Internet Protocol is a method to exchange voice fax and other information over the Internet Voice and fax have traditionally been carried over traditional telephone lines using a dedicated circuit for each line VoIP enables calls to travel as discrete data packets on shared lines ...

Page 31: ...terms of this License If you transfer the Software you must at the same time transfer the Product and all copies of the Software if applicable to the same person or destroy any copies not transferred TERMINATE this License by destroying the original and all copies of the Software if applicable in whatever form You may not 1 Loan distribute rent lease give sublicense or otherwise transfer the Softw...

Page 32: ... of Pennsylvania without reference to conflict of laws principles THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License Motorola is not responsible for any third party software provided as a bundled application or otherwise with the Software U S GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS The use duplicatio...

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