Motorola SURFboard SVG2500, Quick Installation Manual

Page 1: ...QUICK INSTALLATION GUIDE SVG2500 SURFBOARD WIRELESS VOICE GATEWAY ...

Page 2: ...ork A built in cable modem transmits information between your home network and the Internet The SVG2500 provides different network connection types You can use a wireless or a wired connection or a combination of the two to connect your computers to the SVG2500 Your network can use one or any combination of Ethernet local area network LAN Wireless LAN WLAN with Wi Fi Protected Access WPA encryptio...

Page 3: ...iguration Manager VoIP telephone connection Network security Troubleshooting and help information This guide contains an overview only For in depth information refer to the interactive SVG2500 User Guide on the SVG2500 SURFboard Wireless Voice Gateway Installation CD ROM If desired you can print all or part of the user guide For normal operation you do not need to change most default settings on y...

Page 4: ...4 SVG2500 SURFBOARD WIRELESS VOICE GATEWAY SVG2500 Network and Telephone Connections Networks are composed of multiple devices The drawing below shows a sample SVG2500 connection diagram ...

Page 5: ... to your cable TV system in your residence or business A subscription from an Internet service provider One or more computers with minimum Ethernet 10Base T or 10 100Base T Ethernet adapter with proper driver software installed Wireless Any IEEE 802 11g or IEEE 802 11b device This includes any Wi Fi certified wireless device such as a cellular telephone equipped with this feature ...

Page 6: ...B of memory 10 MB of hard disk space available Windows 2000 Windows XP Windows Vista Macintosh Linux or UNIX operating system with operating system CD ROM available You can use any web browser such as Microsoft Internet Explorer Netscape Navigator or Mozilla Firefox with the SVG2500 Note UNIX Linux or Macintosh computers only use the Ethernet connection ...

Page 7: ...t install the battery in your SVG2500 NOTE A backup battery is not available for some models of the SVG2500 Your Internet Service Provider determines if your SVG2500 is supplied with a battery 1 Place the SVG2500 on a soft surface to access the bottom of the unit 2 Pull up on the battery cover tab ...

Page 8: ... the key pins in the SVG2500 with the key slots on the battery for proper contact 4 The battery connectors should mate with the connectors on the SVG2500 Make sure the pull tab is accessible and does not prevent the battery cover from closing properly ...

Page 9: ...the battery to reach full charge when It is installed for the first time It is replaced It is fully discharged Battery back up times may vary based on many factors including the battery age charging state storing conditions and operating temperature as well as by factors such as data activity and length of active telephone calls ...

Page 10: ...t or USB on a PC running a supported Windows version perform the procedures in the following sections in this guide Ethernet A B and E USB A C and E Wireless A D and E For Macintosh or Linux computers follow the instructions in the SVG2500 User Guide and the operating system documentation ...

Page 11: ...TV wall outlet and connect the other end to the cable connector on the SVG2500 2 Connect one end of the DCpowercord into the power connector on the SVG2500 and plug the other end into an AC wall outlet surge protector or UPS This turns the SVG2500 on If after a few minutes the POWER DS US and ONLINE lights on the front panel light solid green continue with Section B C or D Otherwise contact your I...

Page 12: ...12 SVG2500 SURFBOARD WIRELESS VOICE GATEWAY Direct connection to cable TV outlet ...

Page 13: ...input 2 Connect one end of a secondcoaxialcable to the splitter output and connect the other end to your TV 3 Connect one end of a thirdcoaxialcable to the other splitter output and connect the other end to the cable connector on your SVG2500 4 Connect one end of the DCpowercord into the power connector on the SVG2500 and plug the other end into an AC wall outlet surge protector or UPS This turns ...

Page 14: ...14 SVG2500 SURFBOARD WIRELESS VOICE GATEWAY Cable connection using a splitter ...

Page 15: ...machines to the SVG2500 You can use Ethernet hubs or routers to connect up to 245 computers and gaming machines to the SVG2500 1 Plug one end of the Ethernet cable into the Ethernet connector on the computer or gaming machine 2 Plug the other end into Ethernet connector 1 to 4 on the SVG2500 or an Ethernet hub or router connected to the SVG2500 as shown in the illustrated sample LAN on the next pa...

Page 16: ...16 SVG2500 SURFBOARD WIRELESS VOICE GATEWAY Sample Ethernet LAN Connections ...

Page 17: ...oftware supplied on the SVG2500 Installation CD ROM 1 Insert the SVG2500 Installation CD ROM into the CD ROM drive Be sure the SVG2500 is not connected to your PC 2 Install the USB driver software and restart your PC 3 Connect the USB cable to the USB connector on the SVG2500 and connect its other end to the USB connector on the PC Continue with Section E to secure your Internet connection ...

Page 18: ...18 SVG2500 SURFBOARD WIRELESS VOICE GATEWAY Sample USB connection ...

Page 19: ...described in Section A 2 On each wireless client computer install the wireless adapter hardware and driver software according to the manufacturer s instructions 3 On each wireless client set up a wireless adapter profile to connect to the SVG2500 The procedure depends on your wireless adapter and computer operating system Follow the manufacturer s instructions 4 In your initial profile use the SVG...

Page 20: ...LESS VOICE GATEWAY Caution The default SVG2500 settings provide no wireless security After your wireless LAN is operational be sure to enable security as described in the SVG2500 Wireless Pages section of the SVG2500 User Guide ...

Page 21: ...r on a computer connected to the SVG2500 over an Ethernet or USB connection Note Do not attempt to configure the SVG2500 over a wireless connection 2 In the Address or Location field of your browser type http 192 168 0 1 and press Enterto display the Login window 3 Type admin in the Username field this field is case sensitive 4 Type motorola in the Password field this field is case sensitive ...

Page 22: ...00 Status Connection page The SVG2500 Menu Options bar is displayed at the top of the SVG2500 Configuration Manager window Use the Menu Options bar to select the top level page for each SVG2500 Configuration Manager feature Submenu options for each page are displayed on the left ...

Page 23: ...rized configuration Change the default password used to log in to the SVG2500 Configuration Manager Changing the SVG2500 Default Password Internet attacks Enable the firewall and choose the most secure policy possible for your applications SVG2500 Firewall Pages Eavesdropping If you are using wired Ethernet or USB connections only disable the wireless interface Setting Up Your Wireless LAN For a w...

Page 24: ...ing you must encrypt wireless data transmissions using one of If all of your wireless clients support Wi Fi Protected Access WPA Motorola recommends configuring WPA on your SVG2500 and wireless clients You can use the same WPA Passphrase on the SVG2500 and any wireless adapter that supports WPA Otherwise configure a Wired Equivalency Privacy WEP key on the SVG2500 and each wireless client You can ...

Page 25: ...0 User Guide Wireless Security on the Clients After enabling wireless security on the SVG2500 as required on each wireless client 1 If you enabled WPA on the SVG2500 set the client WPA Passphrase identical to the WPA Passphrase on the SVG2500 2 If you enabled WEP on the SVG2500 set the client WEP key identical to the WEP key on the SVG2500 3 If you disabled SSID broadcasting on the SVG2500 set the...

Page 26: ...s using your SVG2500 Caution To reduce the risk of fire use only No 26 or larger UL Listed or CSA Certified Telecommunication Line Cord or national equivalent to connect a telephone line to your SVG2500 Contact your service provider before connecting your Motorola SVG2500 to your existing telephone wiring Do not connect the telephone wire to a traditional telephone PSTN service Be sure the phone c...

Page 27: ...7 Connect your telephone by plugging a phone wire into the TEL 1 2 connector as shown in the illustration below You can also connect a second telephone line to the TEL 2 connector A two line telephone may be connected to TEL 1 2 ...

Page 28: ...setting may take 5 to 30 minutes 2 Refer to Troubleshooting in the SVG2500 User Guide If you still cannot resolve the issue contact your Internet service provider Your Internet service provider may require the MAC address labeled HFC MAC ID on the bottom of the SVG2500 For reference you can write your HFC MAC ID here 00 ______ ______ ______ ______ ______ Sample Label ...

Page 29: ...r Internet Service provider For information about customer service technical support or warranty claims see the Motorola Regulatory Safety Software License and Warranty Information card provided with the SVG2500 User Guide For answers to typical questions see Frequently Asked Questions in the SVG2500 User Guide ...

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Page 32: ... of Adobe Systems Inc The Wi Fi CERTIFIED logo is a Certification Mark of the Wireless Fidelity Alliance Inc and the Wi Fi Protected Setup logo is a trademark of the Wireless Fidelity Alliance Inc Wi Fi and the Wi Fi Alliance logo are registered marks of the Wi Fi Alliance Inc All other product or service names are property of their respective owners No part of the contents of this document may be...