background image

 
 
 
 
 

 

Onboarding Checklist  

 

 

Step 

 

Actions 

 

Connect with 
the customer

 

Start by making a personal connection with the customer. Then, to build 
trust, complete a Personal Coverage Check with the customer to ensure 
they will be able to use the service from home, where they work, travel, 
and play. 

Ask lifestyle 
questions

 

Ask questions to ensure the RAZR2 V8 is the right fit for your customer. 
 

Qualifying Questions  

 
If you use a music player, do you download songs from an online music 
service?  
 
Would you like to have a camera and your favorite music with you, 
without having to carry your MP3 player and digital camera everywhere? 
 
Have you owned an original RAZR? What did you like about it and what 
would you change?  
 
Are you looking for a fast phone that allows you to transfer music files 
quickly from your PC to you phone?  
 
How important is a stylish phone?  
 
Are you interested in a free 30 day trial for Napster to Go? 
 

 3 

Recommend 
the device

 

Recommend the RAZR2 V8 by making the connection between what the 
customer is looking for (based on what they’ve said) and what the RAZR 
has to offer. 

Encourage 
the purchase

 

Encourage the customer to purchase the RAZR2 V8 and start benefiting 
from the features that help them enjoy their music and stay connected 
today.  

 

Oboarding Checklist 

Summary of Contents for T-Mobile RAZR2 V8

Page 1: ...2MP camera With quality worth printing now you can really enjoy those special moments captured on your phone You can also share them with family and friends by sending them to any e mail address T Mobile camera phone or My Album Elegant and Sturdy Design Slimmer a full 2mm less and stronger with stunning finishes in vacuumized metal soft touch hardened glass no parting lines stainless steel frame ...

Page 2: ...ter access to favorite features myFaves enabled Speaker independent naming and digit dialing Picture caller ID on external display Napster 30 day promotional trial Nuts and Bolts Basic Information Kit Contents Quad Band GPRS EDGE Class 12 Talk time hours Up to 8 3 hours Standby time days Up to 11 6 days Weight ounces 4 41 Dimensions inches 2 08 x 4 05 x 46 Display res 320x240 2 2 262k color intern...

Page 3: ...sody and Napster work with the customer s PC After files have been downloaded from the Internet to the customer s PC the customer can just connect their RAZR2 V8 to their PC using a standard micro USB cable then launch Windows Media Player 11 and simply drag and drop the songs to a sync list and press Start Sync Have you owned an original RAZR If so what do you like and what would you change The R...

Page 4: ...Points Reasons to Believe Windows Media Player 11 for familiar PC like music and video management Quick drag and drop music syncing from your PC to your phone External virtual music keys for controlling music with the flip closed Interactive external music keys suddenly appear when you launch your music player You ll feel a slight vibration when you press these keys Bluetooth stereo support for li...

Page 5: ...acts and pictures with other phones sync up with a Bluetooth enabled PC and have handsfree conversations 4 Q Does the RAZR2 V8 use an expandable memory card A No The RAZR2 V8 comes equipped with a 2 GB of onboard memory This is enough memory to store up to 1000 songs 5 Q What is CrystalTalk A CrystalTalk is Motorola s innovative technology that automatically adjusts audio to ensure clear calls eve...

Page 6: ...s should be referred directly to Napster for these kinds of issues The help web address is Uwww napster com support 9 Q Can I download music files over the air into the RAZR2 A No The device does not support over the air file downloads or transfers Music files can only be downloaded from a PC to the device using a standard micro USB cable 10 Q How does the V8 version of the RAZR2 compare with simi...

Page 7: ...usic with you without having to carry your MP3 player and digital camera everywhere Have you owned an original RAZR What did you like about it and what would you change Are you looking for a fast phone that allows you to transfer music files quickly from your PC to you phone How important is a stylish phone Are you interested in a free 30 day trial for Napster to Go 3 Recommend the device Recommen...

Page 8: ...ount Help the customer setup the following items myFaves Optional Bluetooth Headset Additional Support Explain the Napster To Go 30 day free trial offer and explain that T Mobile Udoes notU provide technical support for this service Point out the user s guide and the get started poster included in the box Help the customer register on T Mobile com and point them to the Support for my Phone link wh...

Page 9: ...vigation keys to change a setting 5 Press the center select key to start and stop recording Take a photo 1 Press Main Menu Fun Apps Camera 2 Press the up down navigation keys to see camera settings Press the left right navigation keys to change camera settings 3 Press the center select key to take a photo Note The phone will automatically save the picture taken Tip To take a self portrait activate...

Page 10: ...e stereo headphone Confirm OK Note To extend battery life on your phone be sure to turn Bluetooth power off when not in use Set up e mail accounts Note You can set up and use multiple e mail accounts on your phone 1 Press Main Menu and select Messages 2 Select E mail 3 Select Add New Account Note Your display will show a separate folder for each e mail account Check your e mail account 1 Press the...

Page 11: ...luetooth Turn Bluetooth Power off 3 To quickly change text entry mode modes include word ABC numeric and symbol press when in a text field 4 To voice activate phone functions such as calls messages battery strength date and time and camera press the advanced speech recognition key on the right edge of the phone wait for prompt say a command commands are listed when you press the advanced speech re...

Page 12: ...anual Auto only Web browser Opera Safari Bluetooth stereo wireless technology Yes No Imaging Camera 2 MP 2 MP Picture messaging Yes No Video messaging Yes No Multi Shot function Yes No Bluetooth Printing Yes No Miscellaneous Talk time up to approx hours 8 33 8 Standby time up to approx days 11 7 10 4 Micro USB connectivity Yes version 2 0 No Technology EDGE EDGE Advanced speech recognition Yes No ...

Reviews: