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PVR Troubleshooting
Cannot Record a Program
•
Ensure the set-top box has PVR functionality and that you are subscribed to the MTS PVR service
•
Movies and programs within the Video on Demand service are copy-written material and cannot be recorded
•
Individually scheduled recordings are marked by a red dot and series recordings are marked by three overlapping dots
•
Some channels do not permit recording. If you try to record them you get an error message. This is normal and
expected as there is no way to record those channels
•
If you are trying to record too many programs at once, some of them won’t record. They will appear in your guide
with a red circle and an X next to the program name. To resolve conflicts, see the “
Conflicts
” section of this guide
Recording to an External Device like a VCR or DVD Recorder
Verify the device is plugged in, turned on, and properly connected. Consult the documentation for the external device
for information about proper connection of the external hard disk drive.
Only the tuned channel will record using a VCR or DVD recorder.
All actions using the remote control will record, including changing volume. (Anything on your screen will be
recorded.)
Program Scheduled to Record Does Not Record
•
Press
RECORDED TV
. If the program recorded, this screen lists the program. Do one of the following:
•
If the Recorded TV screen lists the program, select the program in the list and play it
•
With the program highlighted press
OK
•
Highlight
PLAY
and press
OK
If there is no indication the program recorded, continue with the following:
A Different Program Recorded
•
Press
RECORDED TV
. Does the Recorded TV screen list a program that was recorded on the same day and at the
same time as the program that you wanted to record? If so, another program was scheduled to record in that time
slot and the resulting conflict was resolved in favour of the other program
A Different Program Recorded
Record Series Daily
•
Press
GUIDE
•
Highlight the program to record and press the
RECORD
button twice
•
One-touch recording schedules a series recording weekly. Use the Program Info screen to schedule a daily series
recording
•
Press
INFO
•
Highlight
SERIES SETTINGS
and press
OK
•
Use the
ARROW
button to change the settings
•
Select
TIME
and choose from:
•
Any day, around HH:MM AM/PM
•
Any day, anytime
•
Any day, anytime, once per day
•
Highlight
SAVE CHANGES
and press
OK
•
Press
EXIT
to return to Live TV
Record Based On Time Slot (Not Program Name)
Series recording is based on the time slot and not on the name of the series. If a series is scheduled to record for
11:00 AM every day, it records whatever is on that channel at 11:00 AM every day.
