Motorola VIP1002E, Installation Manual

11 

                                                                                    VIP1002E Installation Guide

Troubleshooting

Before calling Tech Support, review this troubleshooting guide. If the suggestions do not 

help you quickly solve a problem, please contact your service provider.

Problem

Possible Solutions

The VIP1002E set-

top will not power on.

Verify that the AC power cord is connected to the VIP1002E 

set-top and an AC outlet. Unplug the VIP1002E set-top 

from the outlet, plug it back in, and recycle the power. 
The VIP1002E set-top should not be connected to any 

switched outlet on another device, such as a VCR or home 

theater receiver that provides switched AC power. Verify 

that AC power is present on the AC outlet with a lamp or 

another appliance.

The remote control 

does not work.

Verify that the television is on.
Verify that there are no obstructions between the remote 

control and the VIP1002E set-top. Aim the remote control 

directly at the VIP1002E set-top front panel, not the 

television or VCR.
The angle between the remote control and the VIP1002E 

set-top may be too large. Stand in front of the VIP1002E 

set-top and not too far to either side.

Press and release operation keys one at a time, firmly and 

deliberately.
Check the batteries in the remote control. Install new 

batteries if needed.

There is no audio 

when viewing TV 

channels.

Verify that the Mute button on the remote control has 

not been pressed. Press 

MUTE

 on the remote control to 

restore sound.
Verify that the VIP1002E set-top audio output is connected 

to the television or home theater receiver.
If the VIP1002E set-top audio output is connected to the 

TV, verify that the Mute button on the TV has not been 

pressed.
If the VIP1002E set-top audio output is connected to a 

home theater receiver, verify that the home theater receiver 

is set to the appropriate input source and its Mute button 

has not been pressed.
Verify that you have the correct cables for the audio ports 

and that the home theater receiver is properly switched.

Verify that the audio cables are firmly connected between 

the VIP1002E set-top and the audio playback device (TV, 

home theater receiver, etc.).