Motorola VT1000v, User Manual

Page 1: ... User Guide VT1000v Series Voice Terminal Important This guide contains information related to product warranty regulatory matters and software licenses VT1000User book Page i Monday November 3 2003 4 19 PM ...

Page 2: ...r electrical surges This product was qualified under test conditions that included the use of the supplied cable between system components To be in compliance with regulations the user must use this cable and install it properly Different types of cord sets may be used for connections to the main supply circuit Use only a main line cord that complies with all applicable product safety requirements...

Page 3: ...ian Interference Causing Equipment Regulations Cet appareil numérique de la classe B respects toutes les exigences du Règlement sur le matériel brouilleur du Canada FCC Declaration of Conformity According to 47CFR Parts 2 and 15 for Class B Personal Computers and Peripherals and or CPU Boards and Power Supplies used with Class B Personal Computers Motorola BCS 101 Tournament Drive Horsham PA 19044...

Page 4: ...to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind either implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose Motorola may make improvements or changes in the product s described in this manual at any time MOTOROLA...

Page 5: ...g Up for Service 6 Installation 7 Installation With A Single Computer 8 Installation With A Home Network 10 Connecting a Computer to Display the Configuration Pages 12 Basic Configuration 13 Advanced Configuration 16 Status 18 Help 20 Troubleshooting 21 Contact Information 21 Glossary 22 Software License and Warranty 24 VT1000User book Page vi Monday November 3 2003 4 19 PM ...

Page 6: ...VT1000User book Page vii Monday November 3 2003 4 19 PM ...

Page 7: ...r line DSL service from a telephone company Other high speed Internet connection The VT1000v product line includes the following models which collectively are referred to as a Motorola voice terminal in this guide You can use a Motorola voice terminal with any Cable modem or DSL modem broadband modem Microsoft Windows Macintosh or UNIX computer with a 10Base T or 10 100Base T Ethernet adapter Ethe...

Page 8: ...Network You can connect a Motorola voice terminal to any cable modem or DSL modem Motorola voice terminal For simplicity not all cables are shown Broadband modem Ethernet cables Internet VT1000User book Page 2 Monday November 3 2003 4 19 PM ...

Page 9: ...rk having a high speed Internet connection You may need to connect a computer to the Motorola voice terminal rear panel to configure the Motorola voice terminal See Connecting a Computer to Display the Configuration Pages on page 12 Motorola voice terminal Broadband modem Router Internet Only if necessary VT1000User book Page 3 Monday November 3 2003 4 19 PM ...

Page 10: ...Base T link and off for a 10Base T link Item Type Connects To LINE 2 RJ 11 Telephone line two on the VT1005v only LINE 1 RJ 11 Telephone line one POWER 12 V An adapter that you plug into an AC power outlet WAN RJ 45 Ethernet connector to your broadband modem router switch or hub WAN means wide area network PC RJ 45 Ethernet connector to a computer Your Motorola voice terminal may appear slightly d...

Page 11: ...eed Internet connection One or two touch tone telephones You may need an additional 10 100Base T category 3 or better straight through Ethernet cable with RJ 45 terminators Item Description AC power adapter and line cord Connects the Motorola voice terminal to an AC electrical outlet Ethernet cable Connects the Ethernet port on the Motorola voice terminal to a computer if necessary VT1000User book...

Page 12: ...leaners directly on the unit or use forced air to remove dust Signing Up for Service To activate voice service you need to provide the MAC address printed on the bar code label marked MTA MAC ID on the bottom of the Motorola voice terminal to your VoIP provider If you have a DSL modem you need to obtain the Service Name User Name and Password from your DSL provider Contact your VoIP provider befor...

Page 13: ...nstallation With A Home Network Caution Contact your VoIP provider before connecting your Motorola voice terminal to existing phone wiring Connect each LINE port to a telephone only never to a traditional telephone service Be sure the LINE connectors are neither connected together nor connected to wall jacks on the same network To modem gateway or router To computer To phone To AC power VT1000User...

Page 14: ...elephone to the LINE 1 connector using a phone wire RJ 11 For a VT1005v only you can connect a second telephone to the LINE 2 connector 5 Power on the broadband modem following the instructions provided with your modem Wait about two minutes for it to boot 6 Plug the AC power adapter to the POWER connector on your Motorola voice terminal and the electrical outlet This turns your Motorola voice ter...

Page 15: ...cable modem skip to step 10 9 If you have a DSL modem enable PPPoE on your Motorola voice terminal as described in Basic Configuration on page 13 10 Pick up your telephone hand set and listen for a dial tone If you hear a dial tone you can now call anyone as you would with any telephone If you have any problems please refer to Troubleshooting on page 21 or call your VoIP provider VT1000User book P...

Page 16: ... the instructions provided with the modem Wait about two minutes for it to boot 5 Power on your router following the instructions provided with the router Wait about two minutes for it to boot 6 Plug the AC power adapter to the POWER connector on your Motorola voice terminal and the electrical outlet This turns your Motorola voice terminal on You do not need to unplug it when not in use 7 Check th...

Page 17: ...hear a dial tone check that all connections described in this procedure are correct If you still do not hear a dial tone you may need to connect a computer to your Motorola voice terminal and perform Basic Configuration If after performing Basic Configuration you still do not hear a dial tone see Troubleshooting on page 21 or call your VoIP provider VT1000User book Page 11 Monday November 3 2003 4...

Page 18: ... operating system documentation If you performed an Installation With A Single Computer a computer is already connected to the Motorola voice terminal To connect a computer to the back of the Motorola voice terminal 1 Connect one end of an Ethernet cable to the PC connector on the Motorola voice terminal 2 Connect the other end of the Ethernet cable to the Ethernet connector on a computer 3 Power ...

Page 19: ...g is true no configuration on this page is required If you have a cable modem with no router and your cable provider assigns IP addresses dynamically the Motorola voice terminal obtains its IP address dynamically from your cable provider If you have a router with DHCP enabled the Motorola voice terminal obtains its IP address dynamically from your router Specify Static IP Address If your broadband...

Page 20: ...ial tone you can now place a phone call as you would with any telephone Specify DNS Servers Enables you to specify Domain Name System DNS servers if necessary If Obtain IP Address Dynamically or Enable PPPoE are checked Specify DNS Servers is unchecked by default If required by your broadband provider only check this box and type the DNS server IP addresses provided by your broadband provider If S...

Page 21: ...nnected as described in Installation With A Single Computer on page 8 or Installation With A Home Network on page 10 Repeat this Basic Configuration procedure Be sure you enter the correct information for your service Refer to Troubleshooting on page 21 Contact your VoIP provider VT1000User book Page 15 Monday November 3 2003 4 19 PM ...

Page 22: ...equiring multiple data ports Because NAT assumes that data sent through one port will return to the same port you may need to configure virtual servers to run certain applications IP is the IP address of the computer connected to the Motorola voice terminal Port sets the port to open The ports assigned to Motorola voice terminal voice functions are displayed If you forward any of these ports you m...

Page 23: ...rinted on the Motorola voice terminal is displayed in this field Restore MAC Address If you type a value in the MAC Address Override field click to use the actual Motorola voice terminal MAC address instead Save Changes After verifying that all fields are correctly filled in click to save your changes The message This will require a reboot of the unit Are you sure is displayed Click OK Reboot Clic...

Page 24: ...IP address subnet mask and default gateway IP address For a cable modem with no router where the cable provider assigns IP addresses dynamically these are obtained dynamically from the cable provider For static assignment these are defined on the Basic Configuration page DNS Servers Displays the DNS servers assigned to your computer DHCP Server NAT Displays whether Enable DHCP NAT on LAN Port is e...

Page 25: ...ory ROM at the factory and printed in the MTA MAC ID field on the bottom of the unit If you use the MAC Address Override field on the Advanced Configuration page the MAC address you typed there is displayed in this field User Phone Number Displays the telephone number s assigned by your VoIP provider Field Description VT1000User book Page 19 Monday November 3 2003 4 19 PM ...

Page 26: ...e Help window displays Software hardware and VoIP provider configuration file versions Brief descriptions of the Motorola voice terminal configuration pages VT1000User book Page 20 Monday November 3 2003 4 19 PM ...

Page 27: ...al tone Check whether the telephone line cord is connected to the Motorola voice terminal Check all other cabling between the modem Motorola voice terminal computer and if applicable routers Be sure you used the cables provided with the Motorola voice terminal All Ethernet cables must be straight through cables Check the lights on the modem front panel For example on the Motorola SURFBoard cable m...

Page 28: ...em A device enabling a broadband connection to the Internet over traditional telephone lines that support DSL It requires a subscription for DSL service from your local telephone company Domain Name System DNS The DNS is the Internet system for converting domain names to IP addresses A DNS server contains a table matching domain names such as Internetname com to IP addresses such as 192 169 9 1 Wh...

Page 29: ... internal traffic and a second set of IP addresses for external traffic port On a computer or other electronic device a port is a socket or plug used to physically connect it to the network or to other devices In TCP IP a port is a number from 0 to 65536 used logically by a client program to specify a server program Ports 0 to 1024 are reserved PPPoE Point to Point Protocol over Ethernet specifica...

Page 30: ... of this License Motorola and its 3rd party licensors retain the ownership of the Software You may USE the Software only in connection with the operation of the Product TRANSFER the Software including all component parts and printed materials permanently to another person but only if the person agrees to accept all of the terms of this License If you transfer the Software you must at the same time...

Page 31: ...ufacturer is Motorola Inc Broadband Communications Sector 101 Tournament Drive Horsham PA 19044 Warranty Information MOTOROLA DOES NOT EXTEND ANY WARRANTY DIRECTLY TO YOU THE END USER WITH RESPECT TO THIS PRODUCT A LIMITED WARRANTY FOR THIS PRODUCT MAY HAVE BEEN PROVIDED TO YOU BY YOUR SERVICE PROVIDER SERVICE PROVIDER FROM WHOM YOU OBTAINED THE PRODUCT PLEASE CONTACT YOUR SERVICE PROVIDER IF YOU ...

Page 32: ...509766 001 11 03 MGBI Visit our website at www motorola com VT1000User book Page 26 Monday November 3 2003 4 19 PM ...