1.
Unplug the modem for at least 60 seconds. If left off for
less than 60 seconds, it might still “remember” old
information that could prevent it from working properly.
2.
If your Internet connection still does not work, you may
need to register your Vonage Device with your cable
provider. You will need the MAC ID on the bottom
of the Vonage Device.
1.
Make sure you are using a computer that's connected to
a yellow port on your Vonage Device. On your computer,
open a web browser. In the address field, type
http://192.168.15.1 (the default IP address of the VT2442
Home Page) and press
Enter
. A login window appears.
2.
In both the
Username
and
Password
fields, type
router
and click
Log In
. The Home Page is displayed.
3.
Click the
SETUP
tab, then
WAN Configuration
.
From the
Type
drop-down list, choose
PPPoE
.
4.
Under
Internet Settings
, select
PPPoE IP Address
.
5.
In the
Username
and
Password
fields, type the
username and password you normally use to log in to
your DSL service.
6.
In the
Keep Alive
field, type
0
to ensure that your
DSL link is always active.
7.
Click
Connect
to start your Internet connection.
Click
Apply
. Click
Save and Restart
button on the left
and click
Reboot
.
6
If your Internet connection doesn’t work and you
have a cable modem:
If your Internet connection doesn't work and you
have a DSL modem:
Note: If you had an existing router connected to your DSL modem,
but it is now connected to your Vonage device, the router will have
to be set up as a DHCP client instead of PPPoE.