12 - 15
12.1.5.2 Copy Crash Info
Crash files are generated when the device encounters a critical error that impairs the performance of the device. When a critical
error arises, information about the state of the device at that moment is written to a text file. This file is used by the Support
Center to debug the issue and provide a solution to correct the error condition.
Use the Copy Crash Info screen to copy the crash files to a remote device using
ftp
or
tftp
.
To use the Copy Crash Info screen:
1. Select a target device from the left-hand side of the UI.
Figure 12-20
Device Browser
2. Select the down arrow next to the device to view a set of operations that can be performed on the selected device.
Figure 12-21
Device Browser - Options for a device
3. Select
Troubleshooting
to expand its sub-menu.
Figure 12-22
Device Browser - Options for a device - Troubleshooting sub-menu
4. Select
Copy Crash Info
to display the
Copy Crash Info
window.
Summary of Contents for WiNG 5.7.1
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Page 3: ...WING 5 7 1 ACCESS POINT SYSTEM REFERENCE GUIDE MN001977A01 Revision A April 2015 ...
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