Solving Other Printer Problems
183
Media moves, but no image
prints in ONLINE mode.
1.
Make sure the power supply cable has a good connection
to the right side of the printhead.
2.
Place the printer offline and print the Checkerboard
diagnostic test pattern (see page 145). If the pattern prints,
there is a communication problem between the host
computer and the printer.
Media moves, but no image
prints in Direct Thermal
mode.
1.
Media is not the type for direct thermal printing. Install
direct thermal media.
2.
Direct thermal media is installed wrong side up. Reinstall
the media with the correct side facing the printhead.
Media and ribbon move, but
no image prints in Thermal
Transfer mode.
1.
Print the Checkerboard diagnostic test pattern and check
that the image appears on the used portion of ribbon. If the
image is on the ribbon, the ribbon may be installed with the
transfer side against the printhead, instead of against the
media.
2.
The ribbon may be designed for another model printer.
3.
The ribbon may not be compatible with the media.
When narrow media is
installed, the media moves
but no image prints.
Verify the Label Width value in the MEDIA SETUP menu
agrees with the width of the installed media. Too large a value
will start the image too far to the right and off the media.
Printing is faded or of poor
quality.
1.
Clean the printhead.
2.
Close the pivoting deck by rotating the deck lock lever fully
clockwise.
3.
Verify that the printhead balance adjustment dial is
properly set. See “Printhead Pressure Adjustment” on
page 43.
4.
Verify that the Print Speed and Intensity values are
correct. Adjust Print Speed in the MEDIA SETUP menu or
via host software. Adjust Print Intensity in the MEDIA
SETUP menu or via host software.
5.
Verify that the printhead alignment is optimized.
See “Printhead Alignment” on page 46.
Table 14. Printer Problems and Solutions (continued)
Symptom
Solution/Explanation
