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If you have a problem with this device, please read
the troubleshooting guide below.
The player does not turn on.
Ensure that the player is fully charged. Try
charging the player overnight (8 hours).
Reset the player (use a paper clip to gently
press the Reset button on the rear of the player)
and try again.
The buttons do not work.
Reset the player (use a paper clip to gently
press the Reset button on the rear of the player)
and try again.
I cannot transfer files to the player.
Ensure that your computer is running a sup-
ported operating system.
If using a USB extension cable, ensure that it is
securely attached to the player and the PC, or
try using another USB cable.
If you have connected the player through a
USB hub, try connecting the player directly to
your computer.
Ensure that the player’s memory capacity is
not full.
There is no sound during playback.
Troubleshooting
