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Troubleshooting & Support
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Ensure that the headphones are attached
securely to the player.
TheÂsoundÂqualityÂofÂtheÂmusicÂisÂpoor.
Try playing the file on your computer. If the
sound quality is still poor, try downloading the
file again or re-encoding the file yourself.
Ensure that the bit rate of the file is not too low.
The higher the bit rate of the file, the better it
will sound. The minimum recommended bitrate
is 128kbps for MP3s and 96kbps for WMAs.
Try lowering the volume of the player.
Ensure that the headphones are attached
securely to the player.
TheÂplayerÂwillÂnotÂplayÂmyÂmusicÂfile.
Ensure that the file is in a compatible format.
The file may be copy-protected and you no
longer have authorization to play this file. If you
feel this is in error, please contact the service
from which you downloaded the file.
TheÂlCdÂcharactersÂareÂcorruptedÂorÂ
somethingÂisÂwrongÂwithÂtheÂdisplay.
Ensure that the correct menu language has
been set.
Reset the player. Press and hold [POWER] for
several seconds to turn it off. Wait a few sec-
onds, then turn the player on again.
TheÂplayerÂhasÂmalfunctioned.
Reset the player. Press and hold [POWER] for
several seconds to turn it off. Wait a few sec-
onds, then turn the player on again.
