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TROUBLESHOOTING
The player will not play my music file.
• Ensure that the file is in a compatible format (MP3, WMA).
• The file may be copy-protected. Use Windows Media Player to transfer the
file.
• The file may be copy-protected. Ensure that the license has not expired.
The LCD characters are corrupted.
•
Ensure that the correct language has been selected. Try transferring some
songs and restart the player to automatically rebuild the Music Library.
The player will not play my video file.
• Ensure that the video file will play on your computer using Windows Media
Player 10. If the file works on the computer, use the same computer to con
-
vert the video.
I cannot transfer files to the player.
•
Ensure that your computer is running a supported operating system.
•
If you are running Microsoft Windows 98 SE, ensure that the USB driver
has been properly installed.
•
Ensure that the supplied USB cable is securely attached to the player and
the PC, or try using another USB cable.
•
If you have connected the player through a USB hub, try connecting the
player directly to your computer.
•
Ensure that the player’s memory capacity is not full.
•
Ensure that there are less than 2500 items loaded on the player.
I transferred files to my player but they are missing from the Music
Library
• Ensure that the file in a supported format (MP3, MTV, JPG, WMA).
•
Ensure that there are less than 2500 items loaded on the player.
