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Troubleshooting
If you have a problem with this device, please read the
troubleshooting guide below.
The player does not turn on.
Ensure that the player is fully charged. Try charging
the player overnight (8 hours).
Reset the player (use a paper clip to gently press the
Reset button on the rear of the player) and try again.
The buttons do not work.
Ensure that the Hold switch is disengaged.
Reset the player (use a paper clip to gently press the
Reset button on the rear of the player) and try again.
I cannot transfer files to the player.
Ensure that your computer is running a supported
operating system.
If using a USB extension cable, ensure that it is se-
curely attached to the player and the PC, or try using
another USB cable.
If you have connected the player through a USB hub,
try connecting the player directly to your computer.
Ensure that the player’s memory capacity is not full.
Ensure that the Hold switch is disengaged.
There is no sound during playback.
Check the volume level.
