Connectivity Troubleshooting
Common connectivity troubleshooting steps.
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2.
I can't get my Christmas Tree barcode to scan successfully.
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Make sure that there is enough light in the area for the bar code to be detected.
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If that does not work, then during the Alexa mobile app setup process, select "Don't Have
a Barcode" and follow the on-screen instructions.
3. My Christmas Tree stopped working with Alexa.
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Try a power cycle: Unplug your Christmas Tree from the outlet, and then plug it back in.
•
Perform a factory reset : To reset your Alexa Tree: press and hold the button on the
control box for 10 seconds. Indication of action done: 3 flashes of white light. Then follow
the instructions below.
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Download the "Amazon Alexa" application from the app store on your mobile
device.
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Install and open the "Amazon Alexa" application.
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Go to the settings menu.
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Select "Add Device"
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Select "Christmas Tree" and follow the on-screen instructions.
