13
1. I can’t connect my device to Alexa.
•
Check that your Alexa device and the Alexa app have the latest software
version.
•
Make sure that your Alexa device and the light strand are connected to the
same Wi-Fi network.
•
Check that your device is within 30 ft. (9 m) of the light strand.
•
Try setting your Christmas Tree LED light Mode to “STEADY” and then proceed
with the pairing process.
•
Perform a factory reset : Press and hold the button on the control box of the
tree for 10-11 seconds. The tree lights will flash white 3 times. This indicates
that the instructions were received. Follow the instructions on page 5 to set
up your device with Alexa app.
2. I can’t get the light strand barcode to successfully scan.
•
During the Alexa mobile app setup process, select “Don’t Have a Barcode”
•
Follow the on-screen instructions.
3. My Light Strand stopped working with Alexa.
•
Try a power cycle: Unplug your Christmas Tree from the outlet, and then plug
it back in.
•
Perform a factory reset : Press and hold the button on the control box of the
tree for 10-11 seconds. The tree lights will flash white 3 times. This indicates
that the instructions were received. Follow the instructions on page 5 to set
up your device with Alexa app.
Connectivity Troubleshooting
Common connectivity troubleshooting steps.
16
