KEY POINTS
If no cookware is placed or sensed on the unit, cooker will
automatically shut off after 10 seconds.
Cooker will automatically shut-off after 2 hours of inactivity (when not
set on timer).
Place cooktop on flat surface, but keep a clearance of 4 inches all
around for proper ventilation. If air inlet or outlet is blocked, the
internal temperature will rise and cause unit to overheat and shutoff
during cooking.
Keep away from water source. Never immerse unit in water or clean
under running water.
Do not place paper or cloth in between the cooktop and cookware.
Due to the magnetic heating of the unit, keep objects that may be
affected away from unit, such as credit card, watch, radio, etc.
To prevent damage to your cookware, do not heat an empty pan.
Do not place one cooktop on top of another.
Do not place on or near a hot gas or electric burner or in a heated
oven. If the surrounding temperature is high, unit will shut off.
Do not use cookware consisting of inferior enamel, synthetic
material, china or aluminum. DO NOT USE PLASTIC WRAP.
Never heat an unopened can on the cooktop as it may explode.
The ceramic plate will retain heat from the cookware; never touch the
ceramic plate immediately after cookware is removed. Wait a few
minutes and allow unit to cool.
Plug cooktop in a dedicated 15-amp outlet. Do not share the outlet
with other appliances.
Do not damage the ceramic plate. Be careful not to drop anything
onto the ceramic plate. If the plate is broken or cracked, stop using
immediately. Turn unit off and unplug.
TROUBLESHOOTING
PROBLEM
CHECK POINTS
No power or unit
does not respond
Is cooktop firmly plugged into a correct
outlet?
Is cooktop plugged in a dedicated outlet?
Has the unit been dropped or handled
roughly? If so, we suggest sending it in for
evaluation
Was there a power shortage?
Unit suddenly stops
heating during
normal operation
There may have been a power shortage at
the facility where the unit is being used and
starving the unit of power. This may also
occur if you are not using a dedicated circuit.
Check if another appliance is drawing from
the same circuit.
Check if the fan is still running.
Are the air vents blocked? Check if dust or
grease is clogging the vents.
Make sure enough clearance is around the
unit.
Unit was set on cook mode and idle for 2
hours. Unit’s safety automatically shuts unit
off after 2 hours with no setting changes.
Pan does not get
hot enough even
though temperature
is set on high
Are you using an extension cord? Any use of
an extension cord over 10 feet will affect the
power from reaching the cooktop.
It is possible that the internal coil supports
may have been “dropped” due to the unit
being mishandled or frequently moved. If this
is the case, it will need to be sent in for
repair.
Pan cooks
unevenly or does
not maintain heat
level
Is base of cookeware convex/concave
shaped or dented?
Pan is smaller than 4.5” or larger than 12”.
Pan may not be centered.
Fan continues to
run after unit is
turned off
The fan will continue to run until unit is
completely cooled down. This is a safety
feature and designed to help preserve the life
of the cooktop.
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