10 Fault elimination
Maschinenfabrik Reinhausen GmbH 2020
311
4453918/14 EN
ETOS
®
TD
10.2 Human-machine interface
Characteristics/details
Cause
Remedy
No display/screen is loaded
Power supply interrupted.
Check the voltage supply.
Error when loading the current
screen in the browser.
Press [F5] key to update the screen.
Fuse faulty.
Contact Maschinenfabrik Reinhausen.
Connection cannot be established
with visualization
Connection cable defective.
Check connection cable.
IP addresses of visualization and
SCADA are in the same subnet.
Check the setting of the IP addresses of the de-
vice and correct where necessary.
PC not in same subnet as visual-
ization.
Check the setting of the IP addresses of the de-
vice and PC and correct where necessary.
Browser displays an SSL warning
when establishing a connection to
the visualization.
The browser does not accept an
SSL connection with a signed
certificate that is non-public (this
is the default status of the de-
vice).
Import signed SSL certificate or adjust browser
settings.
The device SSL certificate has
expired.
Import SSL certificate.
The device date/time is set incor-
rectly.
Set the date and time.
When using time synchronization via SNTP:
check SNTP server.
IP address of interface ETH2.2
has changed.
Import SSL certificate with new IP address ("Al-
ternative applicant name").
Table 121: Human-machine interface
10.3 Other faults
If you cannot resolve a problem, please contact Maschinenfabrik Rein-
hausen. Please have the following data to hand:
▪ Serial number
– Nameplate
– Info screen
Please provide answers to the following questions:
▪ Has the software been updated?
▪ Has there previously been a problem with this device?
▪ Have you previously contacted Maschinenfabrik Reinhausen about this is-
sue? If yes, then who was the contact?
Summary of Contents for ETOS TD
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