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17. Warranty and After-Sale Service
(1)
We thank you very much for purchasing our product.
The product you have purchased passed strict factory inspection and testing prior to shipment, and
maintenance service is performed under the quality system, however, if any defective parts or
malfunctions should be found due to Manufacturer's craftsmanship, installation or insufficient
description of operating manual, the quality is guaranteed for one year after the date of purchase by
free of charge repair except for consumable parts, provided that the instrument or the parts have been
in normal use and operation. This warranty, however, may not cover damages incurred under some
use conditions even for the warranty period.
(2)
Please contact your local dealer for the after-sale services, such as repairing, during or after the
warranty period.
(3)
Before asking us to repair the product, please carefully read the section, “15. Troubleshooting”, for
reconfirming the malfunction. Then, when you have to ask us for repairs, please let your local dealer
know the following information:
Product serial number
Symptom of malfunctions
Your name and address / phone number
(4)
Please contact your local dealer on the purchase of the parts.
(5)
Quality Assurance (This warranty shall not cover any of the following incidents.)
•
When splashing water on the unit or submerging it in water
•
When operating the unit otherwise described in the sections for sampling and rinsing measuring cell
•
When dropping the unit or giving it physical shock
(6)
Please keep in mind the following things/instructions for safety operations.
•
This warranty shall not cover an accident resulting in injuries or death caused by erroneous
handling or use of the product.
•
This warranty shall not cover any damages incurred due to mishandling of measured data.
•
Keep away from heat or flame and care should be taken of ventilation, when handling flammable
samples/rinsing solution.
•
This warranty shall not cover any accidents derived from work environment.
•
Care should be taken not to have eyes and bare skin, face or hands splashed with sample or rinsing
solution when operating the sampling nozzle or the syringe pump.
•
Wear appropriate protective cleaning equipment
⎯
gloves, goggles, mask and like
⎯
depending on
samples or rinsing solution.
